Smith Motor Sales of Haverhill

I had to bring my car in multiple times for same issue. I finally took my car to another repair shop and they fixed the problem. Very disappointed, not to mention a waste of time and money including tow expenses.

Service was great. They have always been great!! I’ve been dealing w them for years.

Great customer service, very attentive to customers, communication is very clear and honest service advisors would definitely recommend

Best Service ever, they always explain everything and always try to save me money thanks

Great dealership, friendly staff. Definitely worth the trip down from NH. Will schedule my next service here as well.

I recently had my Mercedes serviced. It had a complicated service problem where the vehicle had an intermittent issue. I received a call from Matt my service advisor within 12 hours of dropping it off. They believed they replicated my issue but to be on the safe side they kept my vehicle 2 more days to confirm the issue. They called exactly when they said they would and I was happy when I received a call of completion. Upon picking my vehicle up the service writer spent the time to go through each cost line by line to put me at ease they fixed my suspension problem. I am happy to say 3 days later my vehicle is driving as it should standing tall. I am confident and happy to continue to do business with Smith Mercedes. There were no surprises bills or ridiculous additional fee’s aside from what was discussed. I would happily recommend this Dealership to family and friends without hesitation they are pleasure to do business with.

Good service answers all the questions that I asked return a phone call quickly what I expected thanks

I would recommend smith Motor Sports to any Mercedes Owner. Everyone is friendly and willing to help out. Thank you

The customer service is always great! The Mercedes team are professional, friendly and helpful. They care about their customers and are proud to offer a superior product. This is my first Mercedes and I will definitely be a long time customer!

Rob Flores from the Smith motors service department was a pleasure to work with. He was very communicative and provided the best solution for my needs. The rest of the team at the dealership was also very helpful. John from the sales team reached out to the service manager on weekend who was able to provide me a loaner when my car gave me trouble and they resolve the issue with my car. I want to thank everyone at the dealer who made this experience much less frustrating than it could have been. The service I received was second to none.