Reviews
Buyer
Many issues were revealed after the purchase of a vehicle they claimed had over 100 point inspection. I discovered none of the issues found during the inspection were addressed, including faulty brakes. The inspection was performed at another facility. I discovered the list of problems when I visit the facility where the inspection was performed. The sales associate and Sales manager at Mercedes-Benz of Westmont had no intention of revealing the issues found. When I made a request to address the issues, they replace a working door light on the assumption that it will appease me (5 minutes of work). This by far has been the worst vehicle purchase that I have made during my lifetime. Buyers beware!
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Please call our General Manager at (630) 537-0313 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Exceptional Experience
My wife and I recently leased a Mercedes C 300 from Mercedes Benz Westmont. By far, this experience was our best when it comes to purchasing and leasing a car. Our salesperson, Earl Sklar, made the process fair and easy. He knew the product, was honest in the negotiations and was a pleasure to do business with. I would highly recommend Earl to anyone who is looking for a Mercedes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christopher, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car Repair
Very caring , good listeners, very detailed. God Bless you all. Happy Thanksgiving***
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ruth, it is great to read such wonderful comments about your recent experience with us!
Service review
Service representative was thorough on explaining what service needed to be done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lorena, thank you for your positive review. We're happy to have been of service to you.
Car Review 2221 GLA 4matic
Its fully redesigned with advanced infotainment system.Cargo capacity is small.The sunroof should have a hard cover as the cloth does'nt protect the hot weather.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Henry, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great service
Good experience, will going back for future services
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
GLORIACKU@YAHOO.COM
We were there for maintenance service. The service rep was very friendly and explained everything clearly. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Jeffrey! Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual Maintenance
Prompt service, got the job done. Nice amenities while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennifer, it is great to read such wonderful comments about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Westmont
Merceds Benz Westmont
Always top notch. Highly recommend to everyone. Service department is exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Westmont. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Excellent experience
Smooth and stress free experience. Great customer service. Sales team was very nice and professional. Everything?s went pretty smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Claud, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!