Reviews
BUYER BEWARE!! The Service Dept at Honda North is ABSOLUTELY CROOKED!! They quoted me $2,400 to replace an a/c condenser and discharge hose in a 2017 CR-V, which a certified Honda mechanic technician who opened his own shop after working for a Honda Dealership for many years charged me $968 for the exact same repairs using genuine Honda parts. To make things worse, Honda North tried to tell me that my serpentine belt needed to be replaced (for $285) when they already had to take it off to replace the condenser, and the other mechanic said it was in good condition and didn’t need to be replaced. Furthermore, they quoted me $386 to change four (4) spark plugs!! I understand that dealerships make most of their money from their service departments, but what Honda North does to its customers is absolutely EGREGIOUS!! I feel sorry for their customers who don’t know any better and just agree to have Honda North do their repairs.
BUYER BEWARE!! The Service Dept at Honda North is ABSOLUTELY CROOKED!! They quoted me $2,400 to replace an a/c condenser and discharge hose in a 2017 CR-V, which a certified Honda mechanic technician who opened his own shop after working for a Honda Dealership for many years charged me $968 for the exact same repairs using genuine Honda parts. To make things worse, Honda North tried to tell me that my serpentine belt needed to be replaced (for $285) when they already had to take it off to replace the condenser, and the other mechanic said it was in good condition and didn’t need to be replaced. Furthermore, they quoted me $386 to change four (4) spark plugs!! I understand that dealerships make most of their money from their service departments, but what Honda North does to its customers is absolutely EGREGIOUS!! I feel sorry for their customers who don’t know any better and just agree to have Honda North do their repairs.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Knowledgeable service staff was courteous and professional. Arranging service and complementary courtesy car was hassle free.
Knowledgeable service staff was courteous and professional. Arranging service and complementary courtesy car was hassle free.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our service team provided courteous, professional care for your Honda CR-V Hybrid and that arranging service and a courtesy car was seamless. We look forward to your next visit. Sincerely, Honda North
Dominic is just a wonderful service advisor. He’s always willing to go the extra mile.
Dominic is just a wonderful service advisor. He’s always willing to go the extra mile.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Feffer! Thank you for leaving us this five-star review and for your kind words about Dominic from our service team at Honda North! We'll see you next time! Sincerely, Honda North Danvers, MA www.hondanorth.com
I was happy with the way I was treated. Everyone at Honda North was very nice and helpful. Great service!
I was happy with the way I was treated. Everyone at Honda North was very nice and helpful. Great service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
What a pleasure to hear you felt well cared for during your visit. We’re delighted our team’s kindness and support made your experience great. Feel free to reach out any time for your Honda needs. Sincerely, Honda North
Ed Dake is the BEST! Very easy to work with! Thanks Ed Sheryl & Chuck Razney
Ed Dake is the BEST! Very easy to work with! Thanks Ed Sheryl & Chuck Razney
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sheryl & Chuck! Thank you for leaving us this five-star review and kind words about Ed from our sales team at Honda North! We'll see you next time! Sincerely, Honda North Danvers, MA www.hondanorth.com
I recently purchased a new CRV from Honda North and had a great experience. My sales associate Eduard was friendly, knowledgeable, and made the entire process smooth and stress-free. He answered all my questions, treated me with respect, and helped me find the right vehicle- and in the color I wanted! I’m very happy with my purchase and would recommend Honda North to anyone looking for a new car. Looking forward to working with their service department as well. Special thank you to Freddy!
I recently purchased a new CRV from Honda North and had a great experience. My sales associate Eduard was friendly, knowledgeable, and made the entire process smooth and stress-free. He answered all my questions, treated me with respect, and helped me find the right vehicle- and in the color I wanted! I’m very happy with my purchase and would recommend Honda North to anyone looking for a new car. Looking forward to working with their service department as well. Special thank you to Freddy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re grateful you chose our team for your new Honda CR-V. We’re delighted the process was smooth and stress-free and pleased we could answer all your questions and secure your preferred color. We look forward to welcoming you to our service department soon. Sincerely, Honda North
They were all great and very helpful! Easily my best experience purchasing a car! Very happy customer
They were all great and very helpful! Easily my best experience purchasing a car! Very happy customer
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
What a pleasure to hear Stephen and the team made your Honda CR-V purchase such a success. Congratulations on your new CR-V, and thank you for sharing your experience. Enjoy every mile and safe travels ahead. Sincerely, Honda North
I brought my 2016 HR-V in for the express oil change and tie rotation. Quick and efficient as usual. Lucky informed of some preventative maintenance that needs to be done. So, I’ll be back soon.
I brought my 2016 HR-V in for the express oil change and tie rotation. Quick and efficient as usual. Lucky informed of some preventative maintenance that needs to be done. So, I’ll be back soon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s great to hear the express oil change and tire rotation on your 2016 Honda HR-V were quick and efficient. Lucky was glad to inform you about the upcoming preventative maintenance and looks forward to your next visit. Thank you for sharing your experience. Sincerely, Honda North
I just leased my 4th car at Honda North with the same salesman, Ed Dake. He makes it very quick and simple. I keep going back to him car after car for a reason. Stephanie Killan in the business office is the very best. She made me feel very comfortable and I thought she was the best finance person I have worked with.
I just leased my 4th car at Honda North with the same salesman, Ed Dake. He makes it very quick and simple. I keep going back to him car after car for a reason. Stephanie Killan in the business office is the very best. She made me feel very comfortable and I thought she was the best finance person I have worked with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s great to hear Ed streamlined your fourth lease and that Stephanie’s guidance made financing comfortable. Thank you for choosing Honda again. We look forward to assisting you in the future. Sincerely, Honda North
Just purchased a Honda CRV Hybrid and I have to say it was the best experience I have had purchasing a new vehicle in my 75 years. Carlos was great with the sales part and Gus was great with the finance part of it all. I strongly suggest that if you are in the market for a new or used vehicle see the folks at Honda North in Danvers!
Just purchased a Honda CRV Hybrid and I have to say it was the best experience I have had purchasing a new vehicle in my 75 years. Carlos was great with the sales part and Gus was great with the finance part of it all. I strongly suggest that if you are in the market for a new or used vehicle see the folks at Honda North in Danvers!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What a joy to hear your Honda CR-V Hybrid purchase stood out after 75 years of experiences. We’re glad Carlos provided a smooth sales process and Gustavo handled financing so seamlessly. Thank you for your recommendation and we look forward to assisting you again. Sincerely, Honda North