Honda North

Hi Wilberto! Thank you for leaving us this five-star review and for your kind words about our service team at Honda North! We'll see you next time! Sincerely, Honda North Danvers, MA www.hondanorth.com

Your mention of a pressure-free experience truly highlights our team’s goal of putting customers at ease. We’re honored that purchasing your new CR-V marks your fourth vehicle with us, and knowing you felt supported every step of the way means a lot to us. Sincerely, Honda North

Knowing the Express Lane oil and filter change met your need for fast, efficient service means a lot to our team. We’re pleased we could complete everything, including the complimentary car wash, in under 30 minutes for your Honda CR-V. Thank you for the five-star rating. Sincerely, Honda North

Knowing you felt comfortable throughout a no-pressure first visit and found the Honda CR-V you wanted means a lot to us. Our team is pleased we could secure your new CR-V, and we hope you enjoy every mile. Sincerely, Honda North

Your note about the effortless lease trade-in and new HR-V purchase highlights our team’s dedication to a hassle-free experience. Knowing that our professionalism and expertise made everything straightforward from beginning to end is truly rewarding. Hearing your recommendation means a great deal to Ed and our team. Sincerely, Honda North

Scott, The worksheet does show $2,300 in the cash due and rebate line, but only $300 of that was due from you. The other $2,000 was coming from Honda in the form of incentives. As both Jason and I explained, Honda requires customer incentives to be listed on the cash-down line, so the worksheet shows $2,300 due, of which $2,000 would be marked "paid by AHM" on the Honda lease contract. Taxes, the Honda incentive, dealer fees, and the wheel locks were all included within that $300 payment and disclosed on the paperwork. To be clear: both figures are correct at the same time. $2,300 is the total shown, made up of $300 from you and $2,000 from Honda. That combination is what Honda's disclosure rules require us to show. The team put together a competitive deal for you: $300 due from you, $300 a month, and that never changed from the original written offer. We've tried several times to walk through the worksheet with you, and I don't see an error in the deal, the paperwork, or our communications. We're not perfect, and when we make mistakes, we do our best to own them and fix them. In this case, I don't believe that happened here. We would have been glad to deliver the vehicle on the agreed terms of $300 from you and $300 a month. I'm sorry we couldn’t make this work. I don't like losing a customer, but I don't have anything further to add beyond what's already been explained. Regards, Bryan Laskin General Manager

Scott, The worksheet does show $2,300 in the cash due and rebate line, but only $300 of that was due from you. The other $2,000 was coming from Honda in the form of incentives. As both Jason and I explained, Honda requires customer incentives to be listed on the cash-down line, so the worksheet shows $2,300 due, of which $2,000 would be marked "paid by AHM" on the Honda lease contract. Taxes, the Honda incentive, dealer fees, and the wheel locks were all included within that $300 payment and disclosed on the paperwork. To be clear: both figures are correct at the same time. $2,300 is the total shown, made up of $300 from you and $2,000 from Honda. That combination is what Honda's disclosure rules require us to show. The team put together a competitive deal for you: $300 due from you, $300 a month, and that never changed from the original written offer. We've tried several times to walk through the worksheet with you, and I don't see an error in the deal, the paperwork, or our communications. We're not perfect, and when we make mistakes, we do our best to own them and fix them. In this case, I don't believe that happened here. We would have been glad to deliver the vehicle on the agreed terms of $300 from you and $300 a month. I'm sorry we couldn’t make this work. I don't like losing a customer, but I don't have anything further to add beyond what's already been explained. Regards, Bryan Laskin General Manager

The response from Honda North is false. On the workout sheet it simply shows a total amount of $2300. due on delivery. There is absolutely nothing on the sheet that says only $300.00 due at signing. When I asked for a copy of the actual lease agreement, I was told that it was e-signed and was unable to be printed. For some reason, they won't admit that they are not transparent and attempt to switch numbers around. I believe that if I had gone through with the transaction they would have definitely taken $2300. from me. It is only when I caught them they say this ghost incentives line was on the worksheet. It is not, otherwise it would not have been an issue. Apparently Honda North doesn't like working with informed and educated consumers. Again, buyer or lessee BEWARE

It’s fantastic to hear your Honda leases have gone smoothly. Thank you for choosing Honda for your vehicles time and again. We look forward to helping you with your next lease. Sincerely, Honda North