Reviews
Usual prompt, great service. Even found the key fob I thought I lost. Great job by Jorge and service team.
Usual prompt, great service. Even found the key fob I thought I lost. Great job by Jorge and service team.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our team provided prompt service and recovered your lost key fob. Jorge and the service group appreciate your feedback. We’re here for any future Honda needs. Sincerely, Honda North
Jorge G was very professional. Got my replacement part within 24 hours and got my car serviced in time.
Jorge G was very professional. Got my replacement part within 24 hours and got my car serviced in time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing Jorge’s professionalism and the quick part delivery. We’re glad our service team completed your Honda’s work right on time. Let us know if there’s anything else we can help with. Sincerely, Honda North
The team was extremely accommodating for our request and worked with us to ensure we got the car we wanted.
The team was extremely accommodating for our request and worked with us to ensure we got the car we wanted.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s wonderful that Luke and our team could accommodate your request and help you get the Honda you wanted. Congratulations on your new Honda and thank you for choosing us. Sincerely, Honda North
Luke was helpful and accommodating to ensure we were happy with the purchase of our vehicle
Luke was helpful and accommodating to ensure we were happy with the purchase of our vehicle
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing a Honda and for sharing your feedback. We’re delighted that Luke’s helpful and accommodating approach ensured your satisfaction. We look forward to assisting you again. Sincerely, Honda North
Quick efficient friendly wth attention to detail without trying to convince us that we need unnecessary additional service
Quick efficient friendly wth attention to detail without trying to convince us that we need unnecessary additional service
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to learn that our team handled your Honda CR-V service swiftly and with care, focusing only on the work you requested. We appreciate your feedback and look forward to assisting you again. Sincerely, Honda North
Everyone that I dealt with Joe, Stephanie and manager made my transition from owning a previous car for 15 years to a new Honda very reassuring, pleasant and courteous. The transaction was done in a timely manner one day to the next which I appreciated since everyone time is valuable. I would certainly refer friends family to this dealership mainly because of your staff that assist me through this process. The manager was sitting front desk very helpful and impressive.
Everyone that I dealt with Joe, Stephanie and manager made my transition from owning a previous car for 15 years to a new Honda very reassuring, pleasant and courteous. The transaction was done in a timely manner one day to the next which I appreciated since everyone time is valuable. I would certainly refer friends family to this dealership mainly because of your staff that assist me through this process. The manager was sitting front desk very helpful and impressive.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sara! Thank you for sharing your thoughtful review! We are delighted to hear that Joe, Stephanie, and our team made your transition to a new Honda reassuring and pleasant. Your recommendation means the world to us, and we look forward to serving your friends and family in the future. Safe travels from all of us at Honda North! Sincerely, Honda North Danvers, MA www.hondanorth.com
As my previous review states everyone that was involved with the the sales of my vehicle from Joe, Stephanie and sales manager were courteous, respective of my time and professional. Overall very pleased with whole transaction. Would definitely refer family and friends alike💯
Honda North has the best Employees in the Maintenance Department!!!’ They are always helpful and respectful and do not push you to do any unnecessary work on your car!!! A Rarity, especially towards Women!! ❤️
Honda North has the best Employees in the Maintenance Department!!!’ They are always helpful and respectful and do not push you to do any unnecessary work on your car!!! A Rarity, especially towards Women!! ❤️
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting how helpful and respectful our maintenance department was during your Honda CR-V service. Jorge will be delighted to hear your praise for avoiding unnecessary work and making you feel comfortable throughout. We look forward to welcoming you back whenever your CR-V needs service. Sincerely, Honda North
I recently purchased a vehicle and, while there was a minor issue during the process, it was addressed and resolved in a timely and professional manner. What stood out most was the excellent customer service provided by my salesperson Luke. Luke was friendly, knowledgeable, responsive, apologetic and made sure I was kept informed throughout the process. His commitment to ensuring everything was taken care of made the experience a positive one. I appreciate the effort put forth to resolve the issue quickly and would recommend this dealership to anyone looking for great customer service and a team that stands behind their customers.
I recently purchased a vehicle and, while there was a minor issue during the process, it was addressed and resolved in a timely and professional manner. What stood out most was the excellent customer service provided by my salesperson Luke. Luke was friendly, knowledgeable, responsive, apologetic and made sure I was kept informed throughout the process. His commitment to ensuring everything was taken care of made the experience a positive one. I appreciate the effort put forth to resolve the issue quickly and would recommend this dealership to anyone looking for great customer service and a team that stands behind their customers.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted that Luke and our team provided you with excellent service and resolved the issue quickly. Thank you for recommending him and our dealership. We will be sure to pass along your kind words to him. See you next time at Honda North! Sincerely, Honda North Danvers, MA www.hondanorth.com
I recently purchased a vehicle and, while there was a minor issue during the process, it was addressed and resolved in a timely and professional manner. What stood out most was the excellent customer service provided by my salesperson Luke. Luke friendly, knowledgeable, apologetic, and responsive, and made sure I was kept informed throughout the process. Luke’s commitment to ensuring everything was taken care of made the experience a positive one. I appreciate the effort put forth to resolve the issue quickly and would recommend this dealership to anyone looking for great customer service and a team that stands behind their customers.
I recently purchased a vehicle and, while there was a minor issue during the process, it was addressed and resolved in a timely and professional manner. What stood out most was the excellent customer service provided by my salesperson Luke. Luke friendly, knowledgeable, apologetic, and responsive, and made sure I was kept informed throughout the process. Luke’s commitment to ensuring everything was taken care of made the experience a positive one. I appreciate the effort put forth to resolve the issue quickly and would recommend this dealership to anyone looking for great customer service and a team that stands behind their customers.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing a new Honda Civic Hybrid and for sharing your experience. We’re glad Luke promptly addressed the minor issue and kept you informed throughout. Your recommendation means a lot and we look forward to assisting you again. Sincerely, Honda North
BUYER BEWARE!! The Service Dept at Honda North is ABSOLUTELY CROOKED!! They quoted me $2,400 to replace an a/c condenser and discharge hose in a 2017 CR-V, which a certified Honda mechanic technician who opened his own shop after working for a Honda Dealership for many years charged me $968 for the exact same repairs using genuine Honda parts. To make things worse, Honda North tried to tell me that my serpentine belt needed to be replaced (for $285) when they already had to take it off to replace the condenser, and the other mechanic said it was in good condition and didn’t need to be replaced. Furthermore, they quoted me $386 to change four (4) spark plugs!! I understand that dealerships make most of their money from their service departments, but what Honda North does to its customers is absolutely EGREGIOUS!! I feel sorry for their customers who don’t know any better and just agree to have Honda North do their repairs.
BUYER BEWARE!! The Service Dept at Honda North is ABSOLUTELY CROOKED!! They quoted me $2,400 to replace an a/c condenser and discharge hose in a 2017 CR-V, which a certified Honda mechanic technician who opened his own shop after working for a Honda Dealership for many years charged me $968 for the exact same repairs using genuine Honda parts. To make things worse, Honda North tried to tell me that my serpentine belt needed to be replaced (for $285) when they already had to take it off to replace the condenser, and the other mechanic said it was in good condition and didn’t need to be replaced. Furthermore, they quoted me $386 to change four (4) spark plugs!! I understand that dealerships make most of their money from their service departments, but what Honda North does to its customers is absolutely EGREGIOUS!! I feel sorry for their customers who don’t know any better and just agree to have Honda North do their repairs.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Sincerely, Honda North