Reviews
Quick efficient friendly wth attention to detail without trying to convince us that we need unnecessary additional service
Quick efficient friendly wth attention to detail without trying to convince us that we need unnecessary additional service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to learn that our team handled your Honda CR-V service swiftly and with care, focusing only on the work you requested. We appreciate your feedback and look forward to assisting you again. Sincerely, Honda North
Everyone that I dealt with Joe, Stephanie and manager made my transition from owning a previous car for 15 years to a new Honda very reassuring, pleasant and courteous. The transaction was done in a timely manner one day to the next which I appreciated since everyone time is valuable. I would certainly refer friends family to this dealership mainly because of your staff that assist me through this process. The manager was sitting front desk very helpful and impressive.
Everyone that I dealt with Joe, Stephanie and manager made my transition from owning a previous car for 15 years to a new Honda very reassuring, pleasant and courteous. The transaction was done in a timely manner one day to the next which I appreciated since everyone time is valuable. I would certainly refer friends family to this dealership mainly because of your staff that assist me through this process. The manager was sitting front desk very helpful and impressive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
As my previous review states everyone that was involved with the the sales of my vehicle from Joe, Stephanie and sales manager were courteous, respective of my time and professional. Overall very pleased with whole transaction. Would definitely refer family and friends alike💯
Honda North has the best Employees in the Maintenance Department!!!’ They are always helpful and respectful and do not push you to do any unnecessary work on your car!!! A Rarity, especially towards Women!! ❤️
Honda North has the best Employees in the Maintenance Department!!!’ They are always helpful and respectful and do not push you to do any unnecessary work on your car!!! A Rarity, especially towards Women!! ❤️
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting how helpful and respectful our maintenance department was during your Honda CR-V service. Jorge will be delighted to hear your praise for avoiding unnecessary work and making you feel comfortable throughout. We look forward to welcoming you back whenever your CR-V needs service. Sincerely, Honda North
I recently purchased a vehicle and, while there was a minor issue during the process, it was addressed and resolved in a timely and professional manner. What stood out most was the excellent customer service provided by my salesperson Luke. Luke was friendly, knowledgeable, responsive, apologetic and made sure I was kept informed throughout the process. His commitment to ensuring everything was taken care of made the experience a positive one. I appreciate the effort put forth to resolve the issue quickly and would recommend this dealership to anyone looking for great customer service and a team that stands behind their customers.
I recently purchased a vehicle and, while there was a minor issue during the process, it was addressed and resolved in a timely and professional manner. What stood out most was the excellent customer service provided by my salesperson Luke. Luke was friendly, knowledgeable, responsive, apologetic and made sure I was kept informed throughout the process. His commitment to ensuring everything was taken care of made the experience a positive one. I appreciate the effort put forth to resolve the issue quickly and would recommend this dealership to anyone looking for great customer service and a team that stands behind their customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted that Luke and our team provided you with excellent service and resolved the issue quickly. Thank you for recommending him and our dealership. We will be sure to pass along your kind words to him. See you next time at Honda North! Sincerely, Honda North Danvers, MA www.hondanorth.com
I recently purchased a vehicle and, while there was a minor issue during the process, it was addressed and resolved in a timely and professional manner. What stood out most was the excellent customer service provided by my salesperson Luke. Luke friendly, knowledgeable, apologetic, and responsive, and made sure I was kept informed throughout the process. Luke’s commitment to ensuring everything was taken care of made the experience a positive one. I appreciate the effort put forth to resolve the issue quickly and would recommend this dealership to anyone looking for great customer service and a team that stands behind their customers.
I recently purchased a vehicle and, while there was a minor issue during the process, it was addressed and resolved in a timely and professional manner. What stood out most was the excellent customer service provided by my salesperson Luke. Luke friendly, knowledgeable, apologetic, and responsive, and made sure I was kept informed throughout the process. Luke’s commitment to ensuring everything was taken care of made the experience a positive one. I appreciate the effort put forth to resolve the issue quickly and would recommend this dealership to anyone looking for great customer service and a team that stands behind their customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing a new Honda Civic Hybrid and for sharing your experience. We’re glad Luke promptly addressed the minor issue and kept you informed throughout. Your recommendation means a lot and we look forward to assisting you again. Sincerely, Honda North
BUYER BEWARE!! The Service Dept at Honda North is ABSOLUTELY CROOKED!! They quoted me $2,400 to replace an a/c condenser and discharge hose in a 2017 CR-V, which a certified Honda mechanic technician who opened his own shop after working for a Honda Dealership for many years charged me $968 for the exact same repairs using genuine Honda parts. To make things worse, Honda North tried to tell me that my serpentine belt needed to be replaced (for $285) when they already had to take it off to replace the condenser, and the other mechanic said it was in good condition and didn’t need to be replaced. Furthermore, they quoted me $386 to change four (4) spark plugs!! I understand that dealerships make most of their money from their service departments, but what Honda North does to its customers is absolutely EGREGIOUS!! I feel sorry for their customers who don’t know any better and just agree to have Honda North do their repairs.
BUYER BEWARE!! The Service Dept at Honda North is ABSOLUTELY CROOKED!! They quoted me $2,400 to replace an a/c condenser and discharge hose in a 2017 CR-V, which a certified Honda mechanic technician who opened his own shop after working for a Honda Dealership for many years charged me $968 for the exact same repairs using genuine Honda parts. To make things worse, Honda North tried to tell me that my serpentine belt needed to be replaced (for $285) when they already had to take it off to replace the condenser, and the other mechanic said it was in good condition and didn’t need to be replaced. Furthermore, they quoted me $386 to change four (4) spark plugs!! I understand that dealerships make most of their money from their service departments, but what Honda North does to its customers is absolutely EGREGIOUS!! I feel sorry for their customers who don’t know any better and just agree to have Honda North do their repairs.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Sincerely, Honda North
Knowledgeable service staff was courteous and professional. Arranging service and complementary courtesy car was hassle free.
Knowledgeable service staff was courteous and professional. Arranging service and complementary courtesy car was hassle free.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our service team provided courteous, professional care for your Honda CR-V Hybrid and that arranging service and a courtesy car was seamless. We look forward to your next visit. Sincerely, Honda North
Dominic is just a wonderful service advisor. He’s always willing to go the extra mile.
Dominic is just a wonderful service advisor. He’s always willing to go the extra mile.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Feffer! Thank you for leaving us this five-star review and for your kind words about Dominic from our service team at Honda North! We'll see you next time! Sincerely, Honda North Danvers, MA www.hondanorth.com
I was happy with the way I was treated. Everyone at Honda North was very nice and helpful. Great service!
I was happy with the way I was treated. Everyone at Honda North was very nice and helpful. Great service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
What a pleasure to hear you felt well cared for during your visit. We’re delighted our team’s kindness and support made your experience great. Feel free to reach out any time for your Honda needs. Sincerely, Honda North
Ed Dake is the BEST! Very easy to work with! Thanks Ed Sheryl & Chuck Razney
Ed Dake is the BEST! Very easy to work with! Thanks Ed Sheryl & Chuck Razney
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sheryl & Chuck! Thank you for leaving us this five-star review and kind words about Ed from our sales team at Honda North! We'll see you next time! Sincerely, Honda North Danvers, MA www.hondanorth.com