Ira Toyota of Danvers

I think most people really dread going to a dealership and going through the routine of dealing with the sales person and the “ manager” but my buying experience wasn’t anything like that went very smooth and manager free and I love my new Highlander

Bruce B is the service advisor I use for the last few years and he’s great. My vehicle is always ready when I need it

I brought my car in for some work, and everyone was very friendly and helpful. My car was ready quickly, and I was very happy with the quality of the work.

I had a great experience here!! While there were minor set backs with my car being serviced, Denis Husidic did a great job communicating and in my opinion he was very helpful!! Thank you Denis!

Service rep never called or texted me to report repair finished. Further, no one picked up the Service phone, after 5 minutes, when I called to check. I finally called Parts, and they picked up and were able to confirm my car was ready.

I called today with an emergency and they were very accommodating and kind enough to fit me in quickly. When I got there they were very attentive. I always get great service from their service department.

3rd car i've purchased from IRA, complete and total satisfaction from Aiman, a true profession as is Bruce who has been our Valued Service Advisor over the years and had many times called or followed up to make sure we had no issue and all was well. Service is done on time and if there was a delay we were told what it was and how long the delay would be, highly recommended the team and IRA experience!

I came in for an oil change and leaky rear tire. 4 hrs later they had changed the oil and patched the tire (but not filled it with air). They didn’t have a tire in stock (for a brand new Highlander?!?!?) and wanted me to come back another day to get it replaced. So I could waste another 4 hrs?? Fat chance.

Bruce was friendly and honest about what service I needed....didn’t add any unnecessary extras! I was not waiting as long as expected! Getting aggravated that I can’t send my review because it’s not long enough

I went for routine oil change and Denise was the rudest adviser I have ever had, I was looking for my registration and she rudely comes over and says PUT A MASK ON, I politely replied what if I have a medical condition, her reply “ “WELL THEN YOU DONT GET SERVICE”, I spoke to a manager who was very kind and said that shouldn’t have been how she handled it, but she just has a bad attitude and not very customer friendly...:will not deal with her ever again....