Reviews
Called last minute about needing a battery and other work
Called last minute about needing a battery and other work done. They said they would fit me in. Wait time was going to be a couple of hours. The order d me a Lyft back home at no charge.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Eric, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent service easy transaction will deal again Mark
Excellent service easy transaction will deal again Mark and Kenny were great and knowledgeable Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Received excellent service in every way, shape and form
Received excellent service in every way, shape and form during my recent as well as previous visits.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Clint Yang is very fantastic, considerate, honest,
Clint Yang is very fantastic, considerate, honest, knowledgeable ! He helped me researched various models to figure out which is the most suitable model to my needs, thanks a lot and good luck!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Ira Toyota of Danvers. If you have any further questions, please give us a call. We're always happy to help!
Three hours to get an oil change this dealer obviously
Three hours to get an oil change this dealer obviously needs to learn respect for the customer's time
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
macrac13, We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss this further, please don't hesitate to reach out to me. Mark Giovanni General Manager mgiovanni@Group1Auto.com
I recently went to IRA Danvers in Aug.
I recently went to IRA Danvers in Aug. 2024. It was a great experience. Great trade in value and a no pressure situation. The sale associate (Eddy Santiago) was great to deal with, I cannot say enough good things about him. I cannot speak on any others on their sales team, but I would recommend Eddy any day of the week.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to Eddy here at Ira Toyota of Danvers! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Davis was an excellent help with everything that was
Davis was an excellent help with everything that was needed during this visit to the dealer. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Magaly, we're happy to hear you had such an excellent experience with Davis! Feel free to reach out to us if you need anything. Have a wonderful day.
Great experience.
Great experience. Quickly welcomed me, gave me clear information and made the process easy to understand.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Not responsive when trying to call them after leaving
Not responsive when trying to call them after leaving messages. Communication b horrible. Nightmare experience.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Embrun, Thank you for your feedback and we apologize for any concerns you have been experiencing with the transaction. We appreciate your understanding on our follow-up communications and are working to ensure your satisfaction. We will see you soon to complete the transaction and we are very responsive to the group text line we are in. Additionally, should you need further assistance you can contact the general manager Mark Giovanni at 978-739-3718.
Friendly service…very professional.
Friendly service…very professional. Fair rates for a dealership service. Kept me aware about problems/potential problems with my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!