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Meet Monse Rocha

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Sales & Leasing Consultant
(47 reviews)

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Reviews

This is why you buy a Lexus and specifically from Lexus

This is why you buy a Lexus and specifically from Lexus of Naperville! Monse and Hannah accommodated all our requests and were so patient and kind. We are completely satisfied customers. Ice Man Joe in Finance was as cool as can be. Both sales and Finance team did not push us into products but were very kind and laid out every option for us to make. 10/10 recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Couldn’t be any happier with the service at the Lexus Of

Couldn’t be any happier with the service at the Lexus Of Naperville. Monse provides the comfort you look for when purchasing a vehicle, she’s also very kind and informative. Highly recommend

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great customer service !

Great customer service !!!! Very helpful with a confusing sale/trust. Thank you! Delivered as promised! So polite and so professional !! I would buy from her again in the future!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Lexus of Naperville is outstanding!

Lexus of Naperville is outstanding! From the maintenance on our existing Lexus to our recent purchase we cannot say enough. Always professional and never a hard sell with focus on our best needs. Our sales consultant, Monse Rocha, was just wonderful! Patient, knowledgeable, professional, personable, and incredibly focused to find and have delivered the exact car we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Consumer response

Monse Rocha - thank you for everything! See you when we buy our next car! Chris McDermott

Consumer response

Lexus of Naperville is outstanding! From the maintenance on our existing Lexus to our recent purchase we cannot say enough. Always professional and never a hard sell with focus on our best needs. Our sales consultant, Monse Rocha, was just wonderful! Patient, knowledgeable, professional, personable, and incredibly focused to find and have delivered the exact car we wanted.

We had a wonderful buying experience at Naperville Lexus.

We had a wonderful buying experience at Naperville Lexus. Everyone was very informative and professional. They exceeded our expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We were very pleased to work with Lexus of Naperville to

We were very pleased to work with Lexus of Naperville to find the exact vehicle for us. It is a professional and relaxed atmosphere with an excellent selection. They will find the vehicle you're looking for if it isn't on their (large) lot. I/we highly recommend Lexus of Naperville. Monse Roche is professional, knowledgeable, helpful, realistic and easy to do business with. Monse is very accommodating and will guide you well. I recommend working with her to find the right Lexus for you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This was by far the nicest car buying experience I ever

This was by far the nicest car buying experience I ever had. Monse is a wonderful asset to Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The dealership was nice, big, needs updates inside.

The dealership was nice, big, needs updates inside. Help full people . Would recommend my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were very helpful and got us the best deal.

They were very helpful and got us the best deal. Monse was wonderful she made the buying experience easy and less stressful for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had a great experience working with Monse and Lexus of

We had a great experience working with Monse and Lexus of Naperville. We’ve looked a long time for a reliable used car. We hadn’t felt comfortable purchasing until we connected with this dealership and this specific vehicle. Now I feel relieved that I’m putting my child in something safe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.