Mercedes-Benz of Boston

As a dealership it is a relatively impersonal experience. However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped working and then Thursday I struck the curb with my right rear tire causing a large bubble to appear and this precipitated my checking the other tires and indeed, the right front had a significant tear - all the way down to metal! The next day I was due to drive 2 hours to Maine. The dealership was extraordinarily busy this past week before the July 4th weekend. Long and the short of it is that Patrick was my service rep both times. Around the A/C it turned out to be simple enough and in fact Albert Berisha had booked me in the previous Friday to come on the Monday. The tire issue was more of an urgent matter and required my basically dropping in without an appointment though it was the folks on the phone who told me to just come in once they had me talk with the PARTS department to be sure they had the tires in stock. The person in parts (name unknown) was extremely nice and helpful. I showed up, initially a different service rep dealt with me - he will remain nameless as he was curt, uninterested and quickly made me feel like I was nothing but an imposition and in his way. However, he handed me over to Patrick who remembered me from just 3 days earlier. He handled the situation in a calm and pleasant manner. I knew I would have to wait - it took 2 hours, precisely as he had estimated. Everything was done correctly. I was very satisfied with the outcome. As an aside, the back rear tire inflation pressure was not in keeping with the other 3 tires. Undoubtedly an oversight by the technician. Not major.

They don’t take care of you if they think you’re not rich. Had to wait 30 minutes for an appointment when there were no other customers at the time. Staff is generally unprofessional and I had to ask my way to have someone check me in for my appointment, wait for a representative, purchase parts and even wrapping up my experience there, I felt ignored and unassisted during my whole experience, would not go back.

Good service and keep schedule, this time air pressure warning still on when car was returned.

excellent, customer service, they are the best, the vehicles are in good hands.

Excellent service! Called my service advisor Patrick Titshaw with an emergency situation and he was able to immediately acommodate. This kind of good service is consistent (the norm) in this dealership.

I appreciated the advice and counsel that Patrick gave me regarding my vehicle. As always, service was great! Ps my nieces loved the cookies when we picked up the car!

Super professional and quick and thorough. Truly a MB level service.

Everyone was helpful, pleasant, and efficient. The job was completed and my car returned to me so that I didn’t have to fight the evening traffic.! Let me add courteous workers and convenient scheduling.

Maintenance inspection done on time and interactions with dealer team was excellent.

Patrick is fantastic - I have worked with him for some years now and he is prompt and a pleasure to work with. I recommend him highly