Paul Masse Chevrolet

I have already recommended this dealership to other friends and family as my experience was great. Gino was helpful and considerate. I would come back anytime.

Paul Dragich is an excellent salesman. He is knowledgeable about all aspects of the new Chevy Colorado. Once I decided to lease the vehicle the processing of paperwork was very prompt, accurate, and efficient.

The overall experience was good .Paul Dragich was friendly and knowledgeable . He was efficient at tying up all the lose ends of the deal. No complaints, love the vette.

I drive for a living as a home care nurse. My Nissan was on its last leg and I drove it white knuckled during the torrential downpours last Monday. After work, I drove into Masse Chevrolet and spoke with Wayne, a great, personable salesman. I told him I needed a dependable vehicle to get around in the winter, stormy months. I wasn't looking for anything elaborate, perhaps a Malibu or Impala. There were many vehicles available on the lot. Wayne told me what my choices were, then he suggested I should buy a car with AWD. In my profession, that would be necessary, he also mentioned I would need plenty of room for my medical supplies. He suggested that I look at the Chevy Equinox. I immediately fell in love! I drove out of the lot with my new Silver Equinox on Tuesday morning. The entire process was unbelievably fluid. Wayne took care of everything. The financing process was just as easy as the purchase and I would recommend the Chevrolet dealership to anyone looking for a new Chevy.

Excellent service! Will always buy vehicles from Paul Masse East providence! Great price! Great vehicle! Great people! Love my Chevy! Will recommend this dealer to anyone that is looking to purchase a vehicle.

went in to see the service manager for a problem I was having on my 2012's leather seat....after waiting for the manager to come out he walked over..took a quick look at the car and told me I must have gotten in it with a scredriver in my pocket......said he would not even bother asking the Chevy rep to come look at the car and told me nothing they could do. Not wanted to make a scene I just left...I went to another dealer. the Service manager came out..looked closely at the problem found that the backj of the seatbelt clip was cutting into the leather seat and ordered me a new seatbelt unit plus new leather for the seat all under warranty.. I will be taking my corvette to the other dealership from now on....it might be a few miles more to drive but at least the service manager there took the time to find the problem...

My wife recently purchased a 2004 Corvette at Paul Masse Chevrolet, a car she has wanted since she started driving at sixteen. Driving "the Vette" mainly on the weekends has been great fun. She has not stopped smiling since. However, about 6 weeks after we purchased the vehicle, we were quite a distance from the dealership and the car would not start due to a "security" light on the dash. My wife's excitement quickly turned into disappointment and concern. As a result, we incurred a significant cost to have the vette towed back to the dealership for repair. Well, after being diagnosed, I was told that there was a broken wire in the ignition switch and would have to be replaced. After discussing the cost of this $500+ repair with Paul Parenteau, he informed me that he would cover the cost to "make it right". Paul, you did the right thing and we will remember this going forward. Thank you Paul! Also, I just wanted to say that our primary salesperson, Wayne Guindon, was a pleasure to deal with and he was quick to follow up regarding a few issues that we encountered, and giving me a ride home! Thanks Wayne! In addition, I wanted to thank Derek Thistle, the dealership's resident "Corvette Guy" for also sharing his Corvette expertise and excitement with us. Thanks Derek! Nick, in service, thanks for over seeing this repair and getting the car returned to us in a timely fashion while the weather is still warm enough to "put the top down". Thanks Nick! Thanks everyone! Don and Martha

Purchasing this vehicle was the worst experience ever. My salesmen started out great then it just went down hill. I have caught him in 3 different lies. The sales manager was extremely arrogant and never spoke to me again after I purchased the vehicle. I have been up 2 times since then. Still waiting on key I was told I would have. My mechanic also found 2 issues with the vehicle which the dealership did fix but why were they there to begin with? They also didn't buff out all the scratches I was told they would buff out.... Only one part of the side was done. The over all communication between the staff is horrible. Know one could get a story straight. If I didn't love the vehicle so much I would have returned it when my mechanic found the issues. I will never purchase a vehicle from state of RI again. The only person who I felt was honest and friendly was the service manager Nick. Very disappointing.

I recently purchased a 2013 Certified used Corvette from Paul Dragich. Since I live 4 1/2 hours away in NJ, the "preliminary" purchase was done over the phone. When I arrived at the dealership there was a "glitch" which would have been a deal breaker for me. Once pointed out to Paul and the sales manager, and WITHOUT HESITATION, they rectified the issue at their expense. This turned a good deal into a GREAT deal! I am in my fifties and have purchased many cars in my life. This was the most pleasant overall buying experience that I have ever had. WELL WORTH THE 9 HOUR ROUND TRIP! If that wasn't enough, after getting home I noticed blemishes on the chrome wheels that the average person would never see. I called and talked to Sam, the service manager, and he advised me to go to a local Chevy dealer and have the wheels warrantied. The two dealers I went to would not help me out at all because they said (obviously the previous owner) used an acid cleaner on the wheels. Without hesitation Sam took care of the issue for me. Most other dealers would have said it was a used car and I'm sure would NOT have stood behind the sale. I can't say enough about my buying experience and service experience at Paul Masse Chevrolet. When I'm ready for my C7 Corvette I'm sure a "road trip" to Paul Masse will be my first thought. Don't let distance stop you from visiting their dealership. Like my title says - ABOVE AND BEYOND IS AN UNDERSTATEMENT!

I am a longtime customer and this experience was as positive as my previous car-buying experiences. The only thing I found curious: I took delivery of the car on 8-21-14 and on 8-22-14 OnStar sent me a diagnostic report that my back right tire had 32 lbs. and needed to be inflated to 35 lbs. Since I had driven straight home from the dealership, I wonder why the tire was not properly inflated before I received the keys. Paul Dragich and JP Habib were exteremely helpful with the entire car-buying process.