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The Autobarn Mazda of Evanston

(1,520 reviews)
Visit The Autobarn Mazda of Evanston
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 7:00am–8:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–8:00pm 7:00am–8:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (866) 211-2823 (866) 211-2823
Used (888) 440-4974 (888) 440-4974
Service (224) 521-5280 (224) 521-5280

Reviews

(1,520 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Autobarn Mazda of Evanston from DealerRater.

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Excellent buying experience

We received outstanding care and service at this dealership and especially from our salesman, Jeff Williams, who is very knowledgeable, responsive and accommodating. And the cars are great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Car - Great Experience

I bought a brand new Mazda3 from Corey Jackson @ The Autobarn Evanston Mazda, and he was fantastic. The process was easy, Corey was honest, and the customer service has continued to exceed my expectations. I went to several Mazda dealerships before I chose to purchase from Corey, and that was because he was the most straight-forward and honest of all of the dealers I dealt with. I would definitely go back if I were doing this again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great sales experience

Ryan Straz did an excellent job of guiding us through the sales process. He answered our questions, he was never pushy, and he was efficient. Ryan is a credit to the Autobarn Mazda sales team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this 5 star review! We're so glad Ryan could make your car buying experience a pleasant one. We're glad to have Ryan on our team! Regards The Autobarn Mazda of Evanston

Juan Vargas

Juan Vargas was very helpful, knowledgeable and efficient. I have recommended him to my sister who hasn't been to a Mazda dealer in a year just like me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad Juan was so helpful to you! It's great knowing you had a good time with us. Thank you for your recommendation! Regards The Autobarn Mazda of Evanston

Amazing

I recommend seeing Sam if interested in shopping for a car. Great help great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Miata - Mazda Autobarn in Evanston, IL

Mr. Vargas and my mechanic who served my Mazda Miata MX5 in July 2017 were excellent...knowledgeable, professional, thorough, and competent. I would hope to work with Mr. Vargas in the future. The mechanic who worked on my Miata was also very competent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Incredible deal & experience buying a 2017 Leaf

David Mazovick (the electric car expert) spent a lot of time with me and patiently answered all of my questions about using an electric car. He never pressured me and was very respectful during the entire 3-day process. Like I said, he was very patient with me and I bought a new Leaf a few days ago. It's a wonderful car and I love driving it. I thought that I would miss my BMW X5, but seriously, I am much more excited about this car and feel relieved to be DONE WITH INTERNAL COMBUSTION ENGINES AND CO2 emissions, not to mention the expense of gas and repairs!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ryan Straz - Sales Consultant

Ryan Straz coordinated all aspects of the process to purchase my new auto. He is friendly, attentive, and knowledgeable. Not only was the process efficient, it was actually enjoyable! Thanks Ryan!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Amy, We are happy to hear that Ryan, Anthony, and Chris provided you with excellent customer service! Thank you for your positive feedback, and congratulations on your new car! Regards, The Autobarn Mazda of Evanston

Juan Vargas

Juan Vargas is the best service rep I've had at Mazda. He answered all questions, clearly detailed work done, explained available options, and provided moving info for future service. He was thorough, polite, professional, and pleasant. Work done on my SUV was excellent and completed as scheduled with a loaner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! We're happy to hear that Juan was so helpful and accommodating to you, and that you had all of your needs and expectations met. It's wonderful to know that he kept you well informed and aware of your vehicle's service needs, and that it was an efficient, hassle-free process. We appreciate your business and hope to work with you again in the future. Regards, The Autobarn Mazda of Evanston

Juan Vargas is the best!

Always pleasure to work with Juan , a big smile and very professional. The loaner car is always ready for us, and the car run great. Juan took the time to clean the car in and out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.