Reviews
Recently purchased car and had it serviced.
Questions taken seriously and answered in timely fashion. Beautiful facility. They helped me coordinate making a duplicate smart key from an outside source and getting a transmission service. A very well-coordinated process from beginning to end. Tech discovered that the 3rd brake light was not working. Dealer warranty will cover the part and labor. Grappone Toyota saved me $251.00! Thank you so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Robert, we appreciate you taking the time to leave us this feedback. We're so happy to hear that you enjoyed your experience with our service team, and that we were able to save you some money as well! Looking forward to next time.
Great Service
The size of the service team. And efficiency. I also appreciated the roominess of the waiting room. I even took a test drive while I waited.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, we strive for 100% satisfaction, and it is great to see you had such a positive experience with all of our departments here at Grappone Toyota. We're happy to help again in the future. Thank you!
Great service!
Mechanics detected dirty filters on routine check and notified me before replacing. They gave me a complete diagnosis or the rest of the things they checked.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judith, we're glad we were able to be of assistance. Thank you for sharing!
Clean area's
The people and services clean waiting room and restrooms excellent faculty easy to get around no pressure from sales people enjoyed the visit
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, we are so pleased you enjoyed your visit with our no-pressure team here at Grappone Toyota! Thanks for sharing! Please feel free to reach out with any future questions.
Stress free car buying
Everyone was so nice. All our questions were answered and time was taken to explain every step of the process to us. We felt very comfortable and at ease the entire time. This has never happened when buying a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceptional service
Taylor Thorne and Moe Elmasry were both fantastic to work with. They clearly and patiently went over my options with me, and they were totally receptive to and respectful of my wants and needs. I felt like Taylor went above and beyond to ensure she was putting me in the right vehicle for me. Moe was exceptionally understanding of my financial situation. Taylor and Moe defied my expectations of how a car salesperson operates! I will refer any one I can to either of them. Beyond that, the entire team was kind and gracious.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Emily, thanks for the wonderful testimony! We will be sure to pass it on to Taylor, Moe, and the entire Toyota sales team. We're happy to help in the future.
j barrie
professional, knowledgeable and friendly service. Grappone has a great atmosphere, it's clean and has nice amenities like coffee etc. I would recommend Grappone auto to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeffrey, thanks for sharing your experience with our service team and recommending us to others!
Amazing Grappone Team
no pressure - personable sales team - helpful and caring! Loved the explanation about not working on commission and especially loved that there were no finance people to talk with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
fast, efficient, spiffy waiting area
Fast and efficient service, even without an advance appointment. Issue was diagnosed quickly and repaired within about an hour or so.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janice, thank you for sharing your positive experience! If you are in need of any further assistance please feel free to stop by or reach out!
great service fast
Very quick and fast in and out in the time that was told us lobby was clean and comfortable . popcorn was a nice bonus .
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase