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Grappone Toyota

(2,458 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 10:00am–7:00pm 7:30am–5:30pm
Tuesday 10:00am–7:00pm 7:30am–5:30pm
Wednesday 10:00am–7:00pm 7:30am–5:30pm
Thursday 10:00am–7:00pm 7:30am–5:30pm
Friday 10:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award
New (603) 270-9199 (603) 270-9199
Used (603) 325-4562 (603) 325-4562
Service (603) 325-4621 (603) 325-4621

Reviews

(2,458 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grappone Toyota from DealerRater.

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New Tires

PRICE quoted through email was price paid for service. Tire deal was excellent deal. Took slightly longer then I thought it would be for the service but we are very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Kimberly Nolan was spectacular. She was very professional, very pleasant, very informative, and she went way out of her way to help me out. She is a great ambassador for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, clean waiting area.

The Toyota service center is very organized in every aspect. From the time you drive in until you leave. Waiting for the service to be done is a pleasant experience, even during this COVID Virus. The people who were there were very pleasant and respectful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top Notch Dealership

The professionalism and competency of all parties involved in the sales experience continuously surpasses all expectations. I’ve always been loyal to Toyota and now Grappone Toyota is my go to dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service!

Great service and friendly staff to associate with. Service was granted as promised. I look forward to servicing my vehicle with you in the future. I’ll recommend family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Grappone Toyota

This is the 4th vehicle that we have either purchased or leased from the Grappone group. They have always treated us fairly and we be back when it is time to shop for a vehicle agai

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mike Roy is a great sales person.

One price shopping. I have dealt with Mike Roy many times thru out the years. He is great to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

Employees extremely friendly and visit was much shorter than anticipated. Taking precautions due to the Covid-19 pandemic, made it a comfortable situation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nice people and great service

It's easy to get an appointment for a time convenient for me. Everyone is always on time and explains all they will be doing and the cost and the estimate for completion is accurate so I'm not waiting for too long for the work to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Another solid service session with Grappone

Always professional and courteous... I have faith in the service and take my Prius here whenever I'm home, in Concord, and not on the road somewhere traveling the great U.S.A..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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