Reviews
New Tires
PRICE quoted through email was price paid for service. Tire deal was excellent deal. Took slightly longer then I thought it would be for the service but we are very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Kimberly Nolan was spectacular. She was very professional, very pleasant, very informative, and she went way out of her way to help me out. She is a great ambassador for you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, clean waiting area.
The Toyota service center is very organized in every aspect. From the time you drive in until you leave. Waiting for the service to be done is a pleasant experience, even during this COVID Virus. The people who were there were very pleasant and respectful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Top Notch Dealership
The professionalism and competency of all parties involved in the sales experience continuously surpasses all expectations. I’ve always been loyal to Toyota and now Grappone Toyota is my go to dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service!
Great service and friendly staff to associate with. Service was granted as promised. I look forward to servicing my vehicle with you in the future. I’ll recommend family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Grappone Toyota
This is the 4th vehicle that we have either purchased or leased from the Grappone group. They have always treated us fairly and we be back when it is time to shop for a vehicle agai
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike Roy is a great sales person.
One price shopping. I have dealt with Mike Roy many times thru out the years. He is great to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service
Employees extremely friendly and visit was much shorter than anticipated. Taking precautions due to the Covid-19 pandemic, made it a comfortable situation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nice people and great service
It's easy to get an appointment for a time convenient for me. Everyone is always on time and explains all they will be doing and the cost and the estimate for completion is accurate so I'm not waiting for too long for the work to be done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Another solid service session with Grappone
Always professional and courteous... I have faith in the service and take my Prius here whenever I'm home, in Concord, and not on the road somewhere traveling the great U.S.A..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
