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Emerson Toyota

(133 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–5:00pm
Tuesday 8:00am–8:00pm 7:30am–5:00pm
Wednesday 8:00am–8:00pm 7:30am–5:00pm
Thursday 8:00am–8:00pm 7:30am–5:00pm
Friday 8:00am–8:00pm 7:30am–5:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

(133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Emerson Toyota from DealerRater.

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Caroline and her staff are terrible. Go to Charlie’s in Augusta . Worst place to buy a car

Caroline and her staff are terrible. Go to Charlie’s in Augusta . Worst place to buy a car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I couldn’t be happier with my experience at Emerson Toyota! John and his team made finding my dream Tacoma incredibly easy. They were friendly, helpful, and made the entire buying process feel effortless. I’m thrilled with my new Tacoma and truly appreciate how great the team was to work with. If you’re looking for a new vehicle, I definitely recommend checking out Emerson Toyota!

I couldn’t be happier with my experience at Emerson Toyota! John and his team made finding my dream Tacoma incredibly easy. They were friendly, helpful, and made the entire buying process feel effortless. I’m thrilled with my new Tacoma and truly appreciate how great the team was to work with. If you’re looking for a new vehicle, I definitely recommend checking out Emerson Toyota!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Caroline Emerson is an absolute lier and a disgrace to her family name!! I would recommend to go to Charlie’s in Augusta

Caroline Emerson is an absolute lier and a disgrace to her family name!! I would recommend to go to Charlie’s in Augusta

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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It was a very positive experience with the Sales Team and in particular Wes Moro. Wes was new to dealer sales, but he was excellent. No pressure at all, accommodating with all my questions and request. He fully understood where I was coming from. The Sales Manager was quick to answer my request and the finance manager was efficient. Overall, I purchase the exact vehicle I wanted, paid a reasonable price, and I would recommend this dealership

It was a very positive experience with the Sales Team and in particular Wes Moro. Wes was new to dealer sales, but he was excellent. No pressure at all, accommodating with all my questions and request. He fully understood where I was coming from. The Sales Manager was quick to answer my request and the finance manager was efficient. Overall, I purchase the exact vehicle I wanted, paid a reasonable price, and I would recommend this dealership

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My husband and I were very satisfied with our first time buying a Toyota from Emerson.Luce Sterling sold us the SR 5 and was never pushy,took his time going over everything.We felt he gave us excellent customer service.We hope this continues as time goes on.

My husband and I were very satisfied with our first time buying a Toyota from Emerson.Luce Sterling sold us the SR 5 and was never pushy,took his time going over everything.We felt he gave us excellent customer service.We hope this continues as time goes on.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I do not buy cars often, but it was a good experience and we love our new car.

I do not buy cars often, but it was a good experience and we love our new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!

NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!

NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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One of the best experience I’ve ever had at a dealership. Happy to be part of the family.

One of the best experience I’ve ever had at a dealership. Happy to be part of the family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great to deal with no pressure to buy at all salesman was very nice and informative.

Great to deal with no pressure to buy at all salesman was very nice and informative.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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