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Emerson Toyota

(135 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–5:00pm
Tuesday 8:00am–8:00pm 7:30am–5:00pm
Wednesday 8:00am–8:00pm 7:30am–5:00pm
Thursday 8:00am–8:00pm 7:30am–5:00pm
Friday 8:00am–8:00pm 7:30am–5:00pm
Saturday 8:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

(135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Emerson Toyota from DealerRater.

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Work with Joe, did a great job with showing cars, giving information and making the whole experience enjoyable.. We never felt rushed even though we stopped in on a Friday night and closed the place down, Caroline was extremely helpful. James spoiled how babygirl Yoka and Tiana was very efficient with the extras and paperwork. Would greatly recommend stopping in to give them a chance at showing vehicles..Chuck, Kathy and Yoka

Work with Joe, did a great job with showing cars, giving information and making the whole experience enjoyable.. We never felt rushed even though we stopped in on a Friday night and closed the place down, Caroline was extremely helpful. James spoiled how babygirl Yoka and Tiana was very efficient with the extras and paperwork. Would greatly recommend stopping in to give them a chance at showing vehicles..Chuck, Kathy and Yoka

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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My husband and I have never experienced such a wonderful and thoughtful and friendly dealership before all the staff was outstanding joe. The salesman deserves a raise next level quality person. And we met Gavin today and he was also very helpful with the electronic card. Everyone that works in the dealership, including mechanics that we’ve dealt with deserve five stars. Plus. Thank you very much for a great experience. Recommend you guys to everyone we see again again thank you Harry and Loretta Brown.

My husband and I have never experienced such a wonderful and thoughtful and friendly dealership before all the staff was outstanding joe. The salesman deserves a raise next level quality person. And we met Gavin today and he was also very helpful with the electronic card. Everyone that works in the dealership, including mechanics that we’ve dealt with deserve five stars. Plus. Thank you very much for a great experience. Recommend you guys to everyone we see again again thank you Harry and Loretta Brown.

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5.0
  • Does recommend this dealer
  • Shopped for a new car
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Caroline and her staff are terrible. Go to Charlie’s in Augusta . Worst place to buy a car

Caroline and her staff are terrible. Go to Charlie’s in Augusta . Worst place to buy a car

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1.0
  • Does not recommend this dealer
  • Shopped for a used car
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I couldn’t be happier with my experience at Emerson Toyota! John and his team made finding my dream Tacoma incredibly easy. They were friendly, helpful, and made the entire buying process feel effortless. I’m thrilled with my new Tacoma and truly appreciate how great the team was to work with. If you’re looking for a new vehicle, I definitely recommend checking out Emerson Toyota!

I couldn’t be happier with my experience at Emerson Toyota! John and his team made finding my dream Tacoma incredibly easy. They were friendly, helpful, and made the entire buying process feel effortless. I’m thrilled with my new Tacoma and truly appreciate how great the team was to work with. If you’re looking for a new vehicle, I definitely recommend checking out Emerson Toyota!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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Caroline Emerson is an absolute lier and a disgrace to her family name!! I would recommend to go to Charlie’s in Augusta

Caroline Emerson is an absolute lier and a disgrace to her family name!! I would recommend to go to Charlie’s in Augusta

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1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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It was a very positive experience with the Sales Team and in particular Wes Moro. Wes was new to dealer sales, but he was excellent. No pressure at all, accommodating with all my questions and request. He fully understood where I was coming from. The Sales Manager was quick to answer my request and the finance manager was efficient. Overall, I purchase the exact vehicle I wanted, paid a reasonable price, and I would recommend this dealership

It was a very positive experience with the Sales Team and in particular Wes Moro. Wes was new to dealer sales, but he was excellent. No pressure at all, accommodating with all my questions and request. He fully understood where I was coming from. The Sales Manager was quick to answer my request and the finance manager was efficient. Overall, I purchase the exact vehicle I wanted, paid a reasonable price, and I would recommend this dealership

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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My husband and I were very satisfied with our first time buying a Toyota from Emerson.Luce Sterling sold us the SR 5 and was never pushy,took his time going over everything.We felt he gave us excellent customer service.We hope this continues as time goes on.

My husband and I were very satisfied with our first time buying a Toyota from Emerson.Luce Sterling sold us the SR 5 and was never pushy,took his time going over everything.We felt he gave us excellent customer service.We hope this continues as time goes on.

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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I do not buy cars often, but it was a good experience and we love our new car.

I do not buy cars often, but it was a good experience and we love our new car.

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5.0
  • Does recommend this dealer
  • Shopped for a new car
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NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!

NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!

NEVER buy a car from this dealer. One of worst business managers I have ever dealt with. They called and got our buyout,then they talked with our finance company. Then they said they made an error of less than $300 after the financing was completed and refused to sign the paperwork unless we paid the difference. Last thing, she practically threw the paperwork at us. Very unprofessional.. Go elsewhere!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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