Audi South Burlington

Please ask around before you consider working with Audi of South Burlington. I purchased a 2025 S5 from them last summer and had to replace three tires and a battery within the first 7,000 miles. While the vehicle issues were manageable, the primary issue was the poor customer service. Repairs took over two weeks for basic fixes, and the support staff provided no proactive updates. I had to call repeatedly after waiting a week or more just to get basic information. When selling the vehicle back to them at the agreed-upon price they tried to lower it further because of a simple chip in the windshield. They seem focused only on taking every penny and never working with or for their customers. I'm forever disappointed in my decision to work with this company and the year I wasted dealing with them.

I'm incredibly disappointed that Mike Hughes and the leadership at Audi South Burlington have left me with an unfixable defect on a brand new $70k Audi Q6 e-tron. After three service visits, an official written refusal to repair the heat pump, and a "we'll look into it" two months ago the heat pump is still buzzing. I've been forced to file for state arbitration because of total lack of support. I expected better from Vermont's hometown Audi dealer.

I recently purchased a 2023 loaner car from Josh Machado. Josh made it a pleasant experience. There was no pressure. Josh understood what I was looking for in a new car. He showed us several cars and presented additional options to what was in his inventory. As it turned out, My wife and I selected a 2023 Q5 that was a loaner car for sale. It met our criteria and was priced attractively. The transaction went quickly and fluently. There was a problem with a warning light showing on the dashboard the day we went to pick up the car, presenting a delay in our taking possession. The dealership provided an excellent solution to the problem and delivered the car to our home after the issue was resolved. Problems can occur, but when an excellent solution is provided ,you know you are dealing with the right people. Thank you Josh and your sales manager Mike Hughes.

Great sales process with Josh. Took care of us from start to finish and really helped us get into the car we wanted. Fun and friendly dealership.

I have both of my Audi’s serviced here. I worked with Lindsey most recently and she was excellent at getting me information about my service, as well as helping me get help in another area regarding my vehicle. My service technician provided a very informative video of my car and necessary repairs and items for upkeep that were performed. I am always happy with service provided here.

I purchased two Audis from this dealership. Anthony was great to work with for both. First purchase was over the internet (2019) and the second (2022) in person. Anthony was responsive and professional without being pushy. He was extremely helpful post sale to address questions and assist with any needs. I highly recommended connecting with Anthony if interested in an Audi. My interactions with him and the service department have exceeded expectations!

For Q-5 recall, Lindsey was responsive and the appointment was scheduled and work was done efficiently. I have found the service department to be very helpful over the years.

In my opinion the management at audi of South Burlington is a group of liars and thiefs!!! Had them rebuild my engine ($6820.00) got my car back and pouring antifreeze out the engine, returned car and of course they didn't do it but they could fix it for $1000 "we will give you a deal and do it for 550???? My car has never dripped a drop of coolant. It's so obvious they caused the leak. Dropped car off no leak.... picked car up it leaked. Horrible unethical people at audi of South Burlington!!!!

Lindsey and Brett are a pleasure to deal with. Super service. Super people. Ill be back!

Great dealership, very accommodating. I was traveling & hit a pothole incurring a bubble in my tire. Lindsay was awesome to get me in the next morning & ensured my safe travels. I am very grateful for your help today @AudiofSouthBurlington - I wouldn't hesitate coming here again when if ever need be. Thank you again!