Reviews
We've just bought our 3rd Toyota from Handy Toyota in St....
We've just bought our 3rd Toyota from Handy Toyota in St. Albans. Even though it's 40 miles from where we live, it's worth the drive.This time Samantha Laurencelle helped us find just the car we were looking for in a Rav4 Prime. She helped us locate the car, and got it too us in less time than we expected. She and the Handy Staff made the experience fun and easy.. no pressure at all. We'd highly recommend working with Samantha and Handy !!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback! Congrats on the new RAV4 Prime, they are truly impressive vehicles and have become wildly popular over the last few months. We're so glad to hear that Samantha could make the purchase process such a positive experience for you. We hope you're loving the new Prime, all the best to you!
Jesse was a great help when I was looking for and during...
Jesse was a great help when I was looking for and during the process of buy my new Tacoma. Will work again with Jesse in the future on next purchase. The hole dealership was very pleasant being there specially during a pandemic.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your review! We're so happy to hear that Jesse could make purchasing your new Tacoma a stress-free and pleasant experience. We look forward to seeing you again when it's time for your next vehicle, but enjoy the new truck in the meantime - congrats!
My wife and I recently purchased two vehicles from Handy...
My wife and I recently purchased two vehicles from Handy Toyota within a timespan of two weeks. Cody Durkin was our sales rep and Dennis Gebhardt was our finance manager. They were fantastic. Cody responded to my emails and phone calls promptly, answered my questions clearly, and worked fair deals on both vehicles. I've already sent a few friend his way, and I'll be back again when we need our next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! We're quite pleased to hear that Cody and Dennis could make the sales purchase process for not one, but two new vehicles a quick and painless experience for you and your wife. Your recommendations are highly appreciated, and we'll be sure to give your friends an equally outstanding sales experience. We look forward to seeing you again when it comes time for your next Toyota, until then take care!
Service
Great service as always. Service was very prompt. Sales department always friendly. Nice to be addressed by your name, shows they care about their customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your review, Vickie! We consider our customers like family at Handy Toyota, and it's wonderful to hear that your recent experience with our service department reflected just that. As always, let us know if you ever have any questions or concerns with your vehicle, we'd be happy to help!
Service done faster than expected
Tory, my service advisor at Handy Toyota, was very sympathetic to my dilemma of not knowing what to do, should the recall repair for my car require all day, or possibly even overnight and into another day, to be finished. She offered a couple of solutions and I ended up accepting a lift back home from the shuttle service driver. This was Terry and he is a super staff member. Just about the friendliest person you could hope to meet. I truly enjoyed passing the drive time in conversation with him. Terry even jumped out of the car to help me when he saw that the wind nearly took the storm door from my grasp as I was entering the house. Later in the afternoon, I was surprised when Tory called to say my car was ready and would not need to be kept overnight after all. She sent another shuttle driver to pick me up. This time it was Mike G. Another super friendly staffer and careful driver. Amiable conversation with Mike G. again made the ride a pleasure . Many thanks to Tory, Terry and Mike for services which allowed me to spend the day at home (though the Handy service department's waiting room is also quite comfortable.) I am happy the repairs to my car were successful and finished sooner than expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wow - thank you so much for taking the time to write about your experience with our dealership, Pam! We are beyond happy to hear that your vehicle's work was finished ahead of schedule, and that our team could work together so seamlessly to make your visit to our service department such a pleasant experience. It was an absolute pleasure reading your review, and we'll be sure to pass your kind words along to Tory, Mike and Terry. Stop by anytime to say hello, and best wishes to you!
Great Place To Buy a Vehicle
Mike Patnode is the best sales professional, courteous and knowledgeable. Made the entire process of purchasing a vehicle stress free. Quick turnaround throughout the entire process. Ask for Mike the next time you need a car! Thank You, Carol
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carol, thanks so much for your feedback! It's great to hear that you enjoyed your purchase experience with Mike at Handy's Downtown, and that he could make the process a quick and easy one for you. Take care!
Mike Patnode is the best sales professional, courteous...
Mike Patnode is the best sales professional, courteous and knowledgeable. Made the entire process of purchasing a vehicle stress free. Quick turnaround throughout the entire process. Ask for Mike the next time you need a car! Thank You, Carol
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your feedback! It's great to hear that Mike could make your sales experience at Handy's Downtown such a positive one. Let us know if you ever need anything in the future and we'd be happy to help!
Ali Kamal was the consummate sales professional in...
Ali Kamal was the consummate sales professional in assisting me with my purchase. He explained all options and cost as well as how to operate my new Venza. He was patient and kind. I highly recommend him and Handy's as a result. Many thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback! We're so happy to hear that your sales experience with Ali was nothing short of outstanding, and that you left our dealership completely satisfied. Great choice going with the new Venza, we hope you're loving it!
Toyota Sienna
The only reason I gave 3 stars for buying process is the amount of time it took. I feel like it shouldn’t take 4 hours to buy a car.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi there, thank you so much for your feedback! We're glad to see that you enjoyed your overall experience at our dealership. We appreciate your feedback regarding the timeliness of our sales process, and will be sure to pass it along to management. We are always looking to improve our business practices to better serve our customers. Thanks again for your business, and we hope you're loving the Sienna!
Great service! It was great to work with Jesse, Jamie and...
Great service! It was great to work with Jesse, Jamie and Aaron. Jesse is very laid back and has a great sense of humor. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Todd, thanks so much for your recommendation! Glad to hear you enjoyed working with Jesse and the rest of our sales team, come see us anytime!
