Reviews
Write a reviewPurchased a car from 802. Finance guy used high pressure tactics to sell me a probably useless parts insurance policy. I relinquished. Pathetic. Sales person Tama was good. Look out for high pressure pitches by finance.
Purchased a car from 802. Finance guy used high pressure tactics to sell me a probably useless parts insurance policy. I relinquished. Pathetic. Sales person Tama was good. Look out for high pressure pitches by finance.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
Reviewing the service department..I have had only one experience with 802. The service and Tech knowledge were outstanding.
Reviewing the service department..I have had only one experience with 802. The service and Tech knowledge were outstanding.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for sharing your experience with us. We are happy to hear that you had an outstanding experience and we hope to see you again soon. Thank you for choosing 802 Honda!
We bought a car for our 19 year old. Sales person was friendly, informative, process transparent, absolutely no pressure sale. Highly recommended!
We bought a car for our 19 year old. Sales person was friendly, informative, process transparent, absolutely no pressure sale. Highly recommended!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Customer experience and satisfaction are our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again!
I went to 802 Honda to purchase a 2022 Honda Ridgeline. I am 75 and have purchased several vehicles in my lifetime. That visit was the worse experience I have ever had at a dealership. I had an appointment for 10:00 (this is the time the salesman, Doug Allen, selected) and never got his undivided attention until 11:30. This salesman did two deliveries to other customers while I waited in the chair at his station!!! He drove another car to the gas station and filled it up during our appointment. I only waited so that I could get an offer on my trade which ended up being ridiculous. Needless to say I left very unhappy. On my way home, I stopped at Automaster in Burlington and had probably the best experience I ever had. I received considerably more for my trade from them and was in and out in less than 45 minutes with a new truck on order - exactly what I was looking for!
I went to 802 Honda to purchase a 2022 Honda Ridgeline. I am 75 and have purchased several vehicles in my lifetime. That visit was the worse experience I have ever had at a dealership. I had an appointment for 10:00 (this is the time the salesman, Doug Allen, selected) and never got his undivided attention until 11:30. This salesman did two deliveries to other customers while I waited in the chair at his station!!! He drove another car to the gas station and filled it up during our appointment. I only waited so that I could get an offer on my trade which ended up being ridiculous. Needless to say I left very unhappy. On my way home, I stopped at Automaster in Burlington and had probably the best experience I ever had. I received considerably more for my trade from them and was in and out in less than 45 minutes with a new truck on order - exactly what I was looking for!
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
My husband and I went to purchase a Honda Civic that we wanted. Although the relatively new salesman Mark was very nice, the Sales Manager was loud, talked very fast and was boorish. They tried to get us to take a 6.9% and then a 3.9% on the car when we have excellent credit and we had to force them to run a credit check - which we qualified for 1.99% because we just recently purchased a Toyota Camry from Toyota in South Burlington and knew we already qualified for the best interest rate. It took 4.5 hours to buy the car and we had to fight for a good purchase all the way. It was not a pleasant experience and we will never go back.
My husband and I went to purchase a Honda Civic that we wanted. Although the relatively new salesman Mark was very nice, the Sales Manager was loud, talked very fast and was boorish. They tried to get us to take a 6.9% and then a 3.9% on the car when we have excellent credit and we had to force them to run a credit check - which we qualified for 1.99% because we just recently purchased a Toyota Camry from Toyota in South Burlington and knew we already qualified for the best interest rate. It took 4.5 hours to buy the car and we had to fight for a good purchase all the way. It was not a pleasant experience and we will never go back.
- Customer service
- 2.0
- Buying process
- —
- Quality of repair
- 3.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Tom and Andy did an outstanding job with the maintenance of my Honda Accord. They explained to me in detail the work needed, how long it will take, and what the cost would be. I want, also, to thank Phil and Eric; both of them worked on my vehicle. I had a great experience and would highly recommend 802 Honda service center.
Tom and Andy did an outstanding job with the maintenance of my Honda Accord. They explained to me in detail the work needed, how long it will take, and what the cost would be. I want, also, to thank Phil and Eric; both of them worked on my vehicle. I had a great experience and would highly recommend 802 Honda service center.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We were at the dealership today to look for new CRV. We looked at at least 6 and no one either bothered to come out! We were there 2 years ago and were looking again. No one came out! Bought a Subaru Impreza Sport. Looking to up grade! Your loss!
We were at the dealership today to look for new CRV. We looked at at least 6 and no one either bothered to come out! We were there 2 years ago and were looking again. No one came out! Bought a Subaru Impreza Sport. Looking to up grade! Your loss!
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Excellent, salesman. Was greeted right away.Made me comfortable, listened to me. Tried one car out new I didn't like it tried me car out. Loved it. The service was excellent with everyone I needed to take are of me.
Excellent, salesman. Was greeted right away.Made me comfortable, listened to me. Tried one car out new I didn't like it tried me car out. Loved it. The service was excellent with everyone I needed to take are of me.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Had my car serviced there a few months ago and the service advisor was great. He really explained everything to me in detail and gave me an estimate of time and costs. Caleb was very helpful and provided great customer service through out the process.
Had my car serviced there a few months ago and the service advisor was great. He really explained everything to me in detail and gave me an estimate of time and costs. Caleb was very helpful and provided great customer service through out the process.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
First was told the car was not for sale (although was for sale online). Then was told the car wasn't safe and why would I want to purchase an unsafe car for my son??? It was going to auction. The next day I received an email saying they would sell the car to me. 4 hours later, was emailed the car was sold! Still have all the emails. Doug was the most unprofessional sales consultant I have ever come across. Will never do business with them again over this.
First was told the car was not for sale (although was for sale online). Then was told the car wasn't safe and why would I want to purchase an unsafe car for my son??? It was going to auction. The next day I received an email saying they would sell the car to me. 4 hours later, was emailed the car was sold! Still have all the emails. Doug was the most unprofessional sales consultant I have ever come across. Will never do business with them again over this.
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- 1.0
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car