Reviews
It was a very good experience.
It was a very good experience. Communication was done in the way most convenient for me. The focus was very clearly on making it an easy and painless transaction. I would not consider going to another dealership for a Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!
Nice and clean Salesman was terrific Financial clerk
Nice and clean Salesman was terrific Financial clerk was very helpful and nice Overall a good experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Family Ford of Enfield, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Prompt attentive service, Andrew went above and beyond
Prompt attentive service, Andrew went above and beyond and all employees were professional and friendly!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Family Ford of Enfield are glad to have you as a customer.
I've been buying my vehicles from Family Ford for over 25
I've been buying my vehicles from Family Ford for over 25 years. From sales to service my experience has been excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gary, thank you so much for choosing Family Ford of Enfield! Please let us know if we can be of any more assistance.
They did good and very kind and they help me find a good
They did good and very kind and they help me find a good truck for me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.
Great customer service.
Great customer service. Both Brendan and Billy were great salesman. The only thing better was if they gave me my truck for free
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with Brendan and Billy. We're glad to hear we delivered such a great experience!
Excellent staff.
Excellent staff. Knew what I was there for and took care of it in a timely fashion. I was even offered a ride to a nearby place to get breakfast because I mentioned I was there early and missed breakfast. I had a chance to talk to a couple of your sales people who I had purchased cars from. Actually it was a nice visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
This dealership is a favorite.
This dealership is a favorite. We have returned and purchased cars since their home was in Chicopee, MA. Their service department is impeccable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.
Within 29 days I had a dead truck 2x.
Within 29 days I had a dead truck 2x. All that was done was to replace 2 batteries. They insisted that was all that was needed dispute numerous complaints about dead maverick hybrid issues out there. I doubt that my problem has been fixed and I anticipate I will be back again and have zero confidence that if I go out of town that the truck will reliably start in the future. Come on Ford Do Better!!! Loyal Ford owner since 1974!!!
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Mary, and hopefully, we can get to the bottom of this.
Staff was extremely polite and helpful.
Staff was extremely polite and helpful. They did my oil change quickly and the waiting area was fully stocked and clean
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emily, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.