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Holmgren Subaru

(204 reviews)
Visit Holmgren Subaru
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (888) 744-5306 (888) 744-5306
Used (888) 744-5321 (888) 744-5321
Service (855) 968-1907 (855) 968-1907

Reviews

(204 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Holmgren Subaru from DealerRater.

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Truly a GREAT Experience

Just love this dealership! Tim, the salesman, no pressure, Manny the GM and Mary the F&I were phenomenal to work with. No issues, no pressure, no games, no gimmicks! That was a plus! I checked out vehicles from all over New England and none of them could beat their price! Special thanks to them all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Worst experience

Deffinetly not accommodating to your needs. Needed help getting a car, I don't have any credit, I'm 18,and couldn't have a co signer and all they cared about was the sale and not my needs therefore I was not approved for a car loan . Went to central auto group and was taken care of so much better and was approved within an hour with a brand new car. Central auto group was way more attentive to what I brought to the table and was able to make it work. Holmgren was a joke and took 3 days to tell me I needed to put down more money that I had already told them I didn't have

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.

There is nothing not to love about Holmgren Subaru

From start to finish, a wonderful experience. Love our Subaru and love Holmgren s.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you for working with me.

I recently got my 4th Subaru from Holmgren's. A used Forrester. It was just what I needed. I had a problem and brought it in for service. I talked with Manny and Jason. They set me up with Christine in service. Two weeks later I had another problem. Apparently not all automotive problems can be solved by adding 2 quarts of oil, which I did, then I brought the car back in. After draining the excess oil, Christine found what the problem was, Manny got me into a loaner. I was kept up to date on the progress of my repair. The cost was more reasonable than it would have been at a non Subaru garage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Happy Customer

I had a lot of fear and stress about buying a new car, so I hesitantly visited Holmgren Subaru on a recommendation from my boyfriend. I was surprised not only at how easy the process was, but with how I was treated from the minute I walked through the door. Justin Cannady was very kind, patient, and knowledgable not only about the cars that he sells, but about the whole buying process in general. I walked in very nervous, and left very pleased with my experience...and in a car I love! I would highly recommend this dealership and Justin to anyone buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Unpleasant

From the moment I walked in I was not comfortable. The salesman accompanied me on every test drive and behaved as though I haven't been driving for 25 years with a perfect record. The price negotiated for the vehicle was fair at best and when we got to the point of valuing my trade in they gave me a price $3000 below kbb and made a show of calling around to auction houses to get me an extra $200, sufficed to say I walked out without a new vehicle and a bitter taste in my mouth. At another Subaru dealership the following week I was given full kbb trade in value and had a wonderful no pressure down right enjoyable buying experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Do your homework

Like any dealer, they're in business to make money, do your research, if you fall in love with a specific car, call them out, make them a offer, make you purchase on the last days of the month

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Simply Super Subaru!

On a chilly day, my husband and I decided to "see what's out there" for a Subaru. We hadn't planned our visit to Holmgren, but we were in Norwich anyway and it was close by. We had struggled through snowy days with a front wheel drive vehicle and white knuckles, as we came to each stop light and turn, hoping not to slide. So we thought we'd check out the alternative. We were greeted by Jesse Nye, the friendliest and no pressure salesman we have ever met in a car dealership. As my husband and I talked with him, he impressed us with his knowledge, and also with his sense of humor and respect. When he learned through our conversation that my husband is a veteran, he thanked him for his service and sacrifice. He showed us the beautiful new Forester we ended up buying. The car really sells itself, but he won us over completely with his honesty and patience in explaining and demonstrating the vehicle's features. He had listened to my husband's concerns about transporting our grandchildren safely and informed us that Subaru offers options such as Eyesight, a feature which eliminates the obstructed view of blind spots. We also learned that this driver assist technology received the highest possible rating in tests. And though it was pretty cold out there, Jesse took his time answering my husband's questions about the engine and all that stuff under the hood men are typically interested in. When we went inside to discuss pricing and financing, we met the sales manager Jason Antoniou another friendly young man who said he wasn't in the business of wasting anyone's time. He said he would give us the best possible price for the Forester equipped with the features we wanted, and he did. We know this is true because our son bought a Forester elsewhere and paid more for it. It was time now to discuss financing and we were brought in to see Keith Nye who got us a better rate than our bank offered. Everyone we met at this establishment was great. We are also thankful to Angel, a very thoughtful guy who cleared the remaining snow off the Forester and had it warmed up completely for us before letting us into the vehicle. It's clear that this family owned business treats its staff and customers as family. The day we picked up our car, Jesse devoted a whole hour to demonstrating the many advanced features of the Forester to the two of us, neither one of us extremely tech savvy. When he realized our inexperience, he told us if there is anything we couldn't figure out, take a picture with our cell phone, email it to him with an explanation of what we don't understand, and he would contact us ASAP with the information. I guess he thought about what he was asking two electronically incapable people to do because he laughed and said "you might need your son to take care of that for you". This is the most fun we have ever had buying a car. We love our new Forester. It is a simply super Subaru!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Would not recommend.

This dealer knew I wasn't an experienced car owner and took advantage. I paid fair price for a used car. When I picked it up there was so little gas in it that I had to drive to the gas station next door. It had a lot of road noise on the highway and it turns out they sold me a car that had three snow tires and one regular tire (illegal by the way, which I found out when I took it somewhere else). They provided only one key and no manual. I learned some lessons by buying my first car from a shady dealer. I blame myself (we learn as we go), but people should know to beware of this dealer.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Great Dealership

I recently leased a 2016 Subaru with the help of the salesman, Justin. This is the second car I have leased with his help. I am very pleased with the knowledge and understanding of this dealership. Justin is so helpful and arranges for the best deal to fit my financial needs. I recommend people to this dealership and to seek Justin's help. I feel I can talk to Justin at any time to help with any questions I may have. I consider him as family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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