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Richard Chevrolet

(1,096 reviews)
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award

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Reviews

(1,096 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Richard Chevrolet from DealerRater.

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I was very satisfied with the whole transaction of everything Rebecca was very knowledgeable and professional with the whole process of purchasing the truck

I was very satisfied with the whole transaction of everything Rebecca was very knowledgeable and professional with the whole process of purchasing the truck

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I dropped off my car last week at Richard Chevrolet for service…that was already a hassle since I had to wait two weeks just for an appointment, but the vehicle is still under warranty so I’m stuck taking it to the dealership or paying out of pocket. After dropping off the vehicle, I would have thought the service would go well since I received a call within an hour to tell me all the repairs that they would be doing under the warranty claim. That was the only positive. The service agent told me to expect a call later that day (a Friday) or no later than Monday with more information on when the repairs would be completed. After not hearing from anyone at Richard Chevrolet, I called 3 times and was told each time that nobody in service was available and that I would get a call back. Still no call back and we still don’t have any answers on when we can expect our vehicle back or the alleged rental they would be providing during the service period. If you have any other options besides going to Richard Chevrolet for any repairs I would consider those before taking a vehicle here

I dropped off my car last week at Richard Chevrolet for service…that was already a hassle since I had to wait two weeks just for an appointment, but the vehicle is still under warranty so I’m stuck taking it to the dealership or paying out of pocket. After dropping off the vehicle, I would have thought the service would go well since I received a call within an hour to tell me all the repairs that they would be doing under the warranty claim. That was the only positive. The service agent told me to expect a call later that day (a Friday) or no later than Monday with more information on when the repairs would be completed. After not hearing from anyone at Richard Chevrolet, I called 3 times and was told each time that nobody in service was available and that I would get a call back. Still no call back and we still don’t have any answers on when we can expect our vehicle back or the alleged rental they would be providing during the service period. If you have any other options besides going to Richard Chevrolet for any repairs I would consider those before taking a vehicle here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Okay so, Mr F. Krieger, that specific Part's Guy I was assigned to, wasn't thrilled with my choice of vehicle, the mere mention of which, 2026 Tahoe Z71 {options}, I knew was about to create both peril and questions for Mr Krieger and I. So far I can say Flawless performance by Frank, six (6) of seven (7) parts [arrived the next day with Mr. Krieger] are/were a one time purchase and quick install (by self), with that final part/set on back-order since 7/1/26 the confidence installed by his earlier performance induces nothing but affirmative hopes for my final "part". Then he went the extra mile and pointed me in a proper direction, all this as I'm in a local hotel, his nearest "competition" (literally) refused my Cash, sending me and my Tahoe (1,500 miles) Frank's direction unbeknownst to Einstein. Thanks Frank now let's get me those in-channel window deflectors.....

Okay so, Mr F. Krieger, that specific Part's Guy I was assigned to, wasn't thrilled with my choice of vehicle, the mere mention of which, 2026 Tahoe Z71 {options}, I knew was about to create both peril and questions for Mr Krieger and I. So far I can say Flawless performance by Frank, six (6) of seven (7) parts [arrived the next day with Mr. Krieger] are/were a one time purchase and quick install (by self), with that final part/set on back-order since 7/1/26 the confidence installed by his earlier performance induces nothing but affirmative hopes for my final "part". Then he went the extra mile and pointed me in a proper direction, all this as I'm in a local hotel, his nearest "competition" (literally) refused my Cash, sending me and my Tahoe (1,500 miles) Frank's direction unbeknownst to Einstein. Thanks Frank now let's get me those in-channel window deflectors.....

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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It seems like the parts department try’s their best to get rid of you instead of being helpful. If you give them a part number and try to buy a part the first thing said is I need a vin #, then I can’t do anything without a vin #. This does not happen at any other dealership. My part was not in stock ( a simple gasket ). They could not even tell me if they can get it by Friday. If they wanted to be helpful maybe say let me see if another dealer has it in stock but I know better. I called another dealership with a part number without a vin # with no issues at all. I was so impressed with this dealership I will never go back to Richard’s

It seems like the parts department try’s their best to get rid of you instead of being helpful. If you give them a part number and try to buy a part the first thing said is I need a vin #, then I can’t do anything without a vin #. This does not happen at any other dealership. My part was not in stock ( a simple gasket ). They could not even tell me if they can get it by Friday. If they wanted to be helpful maybe say let me see if another dealer has it in stock but I know better. I called another dealership with a part number without a vin # with no issues at all. I was so impressed with this dealership I will never go back to Richard’s

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello. We are sorry to hear that your experience with our parts department did not meet expectations. We would appreciate the opportunity to speak with you directly to address your concerns. However, we are unable to locate your contact information based on the details provided in your review. At your convenience, we kindly ask if you would please reach out to our Parts Manager, Dave Smolkis, at 203-272-1000 or [email protected]. We would truly value the chance to connect and work toward a resolution. Thank you.

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I bought my used 2023 Subaru WRX at Richard Chevrolet. Dave McKenna helped me with everything and with no pressure. Nice dealer to do business with. I can recommend them.

I bought my used 2023 Subaru WRX at Richard Chevrolet. Dave McKenna helped me with everything and with no pressure. Nice dealer to do business with. I can recommend them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I recently had the pleasure of purchasing my new Trailblazer from Anthony at Richard Chevrolet. From start to finish, the experience was terrific. Anthony exhibited remarkable patience and clarity, ensuring all my questions were answered, which made my first car-buying experience truly enjoyable.

I recently had the pleasure of purchasing my new Trailblazer from Anthony at Richard Chevrolet. From start to finish, the experience was terrific. Anthony exhibited remarkable patience and clarity, ensuring all my questions were answered, which made my first car-buying experience truly enjoyable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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REBECCA WAS AWESOME! friendly, knowledgeable, personable, listened to needs and provided helpful insight and many choices. Purchasing with Angel was a great experience. He was no pressure and very knowledgeable and accommodating.

REBECCA WAS AWESOME! friendly, knowledgeable, personable, listened to needs and provided helpful insight and many choices. Purchasing with Angel was a great experience. He was no pressure and very knowledgeable and accommodating.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I just purchased my second car from Richard Chevrolet, and once again the experience was outstanding. Anthony in Sales is my go-to for any vehicle purchase—knowledgeable, honest, and always willing to go the extra mile. In Service, Don Basil treats you like family every time you walk through the door. It’s rare to find a dealership where both sales and service exceed expectations, but Richard Chevrolet continues to deliver. Highly recommend

I just purchased my second car from Richard Chevrolet, and once again the experience was outstanding. Anthony in Sales is my go-to for any vehicle purchase—knowledgeable, honest, and always willing to go the extra mile. In Service, Don Basil treats you like family every time you walk through the door. It’s rare to find a dealership where both sales and service exceed expectations, but Richard Chevrolet continues to deliver. Highly recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Don basil in the service dept is always accommodating and always helpful with all of my vehicles

Don basil in the service dept is always accommodating and always helpful with all of my vehicles

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Bought a vehicle from Francine B. The entire process was absolutely stellar from start to finish . Jay the used car manager and Ed in finance were absolutely fantastic. I would recommend this dealership to anyone . Thank you

Bought a vehicle from Francine B. The entire process was absolutely stellar from start to finish . Jay the used car manager and Ed in finance were absolutely fantastic. I would recommend this dealership to anyone . Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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