Reviews
Good Customer Service but no need to always upsell
Everyone is friendly but the up-sell of unnecessary, expensive services is getting ridiculous. One visit they tell you your car needs certain things, you decline and the next visit they bring up all new issues but no mention of the previous declined services.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That is not the kind of experience we seek to provide, Diana. Please call us when you can so we can address this together. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Excellence services .best dealers
Great staff great salesman .best deals .justin do the great job for my 2017 acura mdx. Very happy with my car .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Friendly Staff
Sale Manager and Sale advisor were very polite and helpful. The facility need to improvement which is already in process. It is very outdated, specially the service department and waiting room area for the costumers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Great service
Fast service. Helpful service technician. Reasonable price. Comfortable waiting room with TV and refreshments. Easy to make appointments and change appointments online.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Routine Oil change
Friendly service representative. No pressure to have other work done. Comfortable waiting area. Chairs need to be redone as they are raggedy.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback, Phyllis! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Searching for a used SUV with 3rd row seating
I had a great experience with Milford Acura, only thing I wasn't overly happy about was the non-negotiable price when I wanted to buy cash out right instead of financing. I'm disabled and can't afford month payments as a single mother of 4 and need a bigger vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Great
I liked John very much, he is super knowledgeable about the car. This is tg second car I bought from him
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Great service
Very friendly I love my experience there will be going back soon for my TLX I got a 2018 mdx for my an we love it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review, Shanon! We really appreciate your business. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Great Service
Due to the construction in the parking lot everyone was very helpful and got the oil change done quick. Thank you all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Great service
The service I received was great, the staff and checkout process was good and fast. The quality of service is good and I don’t worry about anything
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com