Reviews
Fantastic Service
All the employees were extremely friendly and informative. They helped me through every single step of the process and clearly answered my questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marlene, thank you for stopping by to leave this incredible review. Our staff prides itself on providing an informative and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Give us a call if you have any further questions! Best, Douglas Anderson, danderson@westbrooktoyota.com
Great experience
Jon (salesperson) and Chris (finance manager) were both excellent to work with. They made our car buying process simple & enjoyable. I would definitely recommend them to others!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, I am happy to hear that your time spent with Jon and Chris was pleasant. Congratulations on your new car! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Best, Douglas Anderson, danderson@westbrooktoyota.com
Excellent service, Clean Facility, Friendly Staff
We've bought all our cars (new and used) from Lorensen. From the sales staff to the service, this place is great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your amazing rating and review, Terence! See you next time! Best, Douglas Anderson, danderson@westbrooktoyota.com
New Car
NO hassle, fair deal. Stacey is excellent, 3rd car we bought from her. Jose was great. Thanks I love my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review, Carla! See you next time! Best, Douglas Anderson, danderson@westbrooktoyota.com
Great Salesman
Everyone was very nice and helpful! To have to get a new Cary unexpectedly this was the spot to be. I was very happy with my new Toyota Highlander. I wouldn?t have gone anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lauren, we appreciate your feedback! Take care! Best, Douglas Anderson, danderson@westbrooktoyota.com
Good service
Easy and thorough good customer relationship close to my home so it's a good location. Facilities are clean and very well kept up.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Kenneth! It's delightful to know that our team was able to provide you with such a pleasurable purchase experience. Don't hesitate to reach out if you have other automotive needs. Best, Douglas Anderson, danderson@westbrooktoyota.com
great service, great people...
the work done was great -- pleasant waiting area -- all associates pleasant to work with... timely ... and worked within my budget, too...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Theresa. We look forward to seeing you again in the future! Best, Douglas Anderson, danderson@westbrooktoyota.com
Repeat Buyer 20 plus years and half a dozen vehicl
Simple and quick. Stacy is easy to work with, I know I paid a little more than I should have for the car but it was worth it to be able to get in and out and be on my way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words, Thomas. We look forward to seeing you again in the future! Best, Douglas Anderson, danderson@westbrooktoyota.com
Service Appointment experience
Very Accommodating, but customer Service can use a tad more TLC and a little more customer appreciation. Getting back a dirty car after spending money on service is a little disappointing.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your review, James. See you next time! Best, Douglas Anderson, danderson@westbrooktoyota.com
Great salespeople ~ pleasant and helpful
We appreciate the non pushy approach Jason has and that he gave us a lot of time to decide on a vehicle that was right for us.Even though we had no idea when we first walked in the door. Jason went above and beyond to let us try every option in vechicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Alexander! It's delightful to know that our team was able to provide you with such a pleasurable purchase experience. Don't hesitate to reach out if you have other automotive needs. Best, Douglas Anderson, danderson@westbrooktoyota.com