Reviews
Healy Purchase of 2018 Rav4 Hybrid Limited
This is our 5 Toyota, and the second purchase from this dealership. It was by far the best experience we've had purchasing a car, from the minute we drove in to take a look at the cars, to the minute we drove away with our new Rav4. They went out of their way to find us the car we wanted in the colors, both inside and out, we were hoping for. We are very happy with our experience at Westbrook Toyota, and so glad that we were able to work with Ryan Perez. He was wonderful, and an asset to your dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Douglas Anderson General Manager danderson@westbrooktoyota.com
Easy buying experience
Mellow, no pressure sales representative. Gave good information about buying vs leasing. Facility was nice and there was a good selection of cars
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words, Douglas. We look forward to seeing you again in the future! Best, Douglas Anderson, danderson@westbrooktoyota.com
Great Service, Nice Facility.
Nice facility. On time performance, friendly greeting and a free car wash. More than I expected. Not much more to say.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, I am glad to see that you were pleased with your visit. Please come see us if you need anything else, be it service or sales. Best, Douglas Anderson, danderson@westbrooktoyota.com
Oil Change
It looked like there was an issue with my registration for the appointment going through- so on their end it looked like I hadn't registered (I did it on my phone) they were able to fit me in anyways, and I was out the door way before they said after they fit me it. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Colleen, Thanks for choosing us! Thank you for the awesome review. Please come in again soon. Best, Douglas Anderson, danderson@westbrooktoyota.com
Good job
I did not have a pushy salesman, he knew most of the answers to my questions and if he didn't he went and got me an answer.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tanya, Thanks for your visit. See you down the road. Douglas Anderson, danderson@westbrooktoyota.com
Great rep serviced my appt. Comfortable and clean
I was explained what was needed and at that opportunity could say no. Wait time was to be expected; told approx time beforehand. At this time all is working well!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Sally.We look forward to seeing you again in the future! Best, Douglas Anderson, danderson@westbrooktoyota.com
Very helpful & accommodating!
Staff are friendly & professional. This is my 2nd vehicle that i purchased from them. Joyce Scarlet was my dealer. She and She and Jose, the manager were very helpful and accommodating. I would definitely recommend this place to my friends and other people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Belen. Don't hesitate to reach out if you have other automotive needs. Best, Douglas Anderson, danderson@westbrooktoyota.com
Great service
It went very smooth , rep was friendly and made sure I was satisfied with service, I was shown in my Highlander how to get better aquatinted with feathers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for sharing your experience with us, Robert! Best, Douglas Anderson, danderson@westbrooktoyota.com
Used car in great condition with little hassle
Bought a used Toyota in great condition and at a decent price from a very friendly sales staff. I guess i need to use up 20 words.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks, for the kind words Cesar. Best, Douglas Anderson, danderson@westbrooktoyota.com
Great experience!
I was greeted promptly upon arrival, the 50k appointment details were reviewed with me, upon my request I was immediately shuttled to the nearby outlets, I was contacted to review additional recommended services, I was promptly picked up at the outlets, the work performed was reviewed with me and the checkout process was efficient. All employees were professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martha thank you for the awesome feedback! We take customer service very seriously and I am sincerely pleased to know that his efforts have made the difference in your experience. Feel free to contact us if you have any further needs. Best, Douglas Anderson, danderson@westbrooktoyota.com