Westbrook Toyota

Smooth and easy buying process. Only minor annoyance was that all but 1 post purchase emails including the one prompting this survey have started with Dear Matthew. My husband was not present for purchase, his name isn’t on reg and he isn’t on financial agreement. He had nothing to do with the purchase at all. It’s 2021 not 1940.

I’m kept in the loop throughout the service appointment and had any problems explained to me. It’s always easy to get a convenient appointment to get work done.

Stacey was our Sales Consultant. Our 1st appointment on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a Ruby RAV4 just off of lease - - “Red.” Stacey said. Oh brother, I thought because my wife is tired of white or green cars; we had even had a discussion a few days back that we’d like to have a redish-maroon car. As soon as I saw it, I said to myself - - SOLD!!! My wife drove it. When she got back from the test drive, my wife was forever “Poker Faced”. In fact, Stacey kept asking her what her thoughts were. Finally, I told Stacey that we’d be back on Monday morning. We took the information she gave and left - - but I knew that my wife wanted that car. When we got home, we did some research. The Ruby RAV4 was leased and serviced from Lorensen Toyota. Great for us because my wife had bought two cars previously from them and our daughter had bought one years ago; moreover, my wife always brought her cars there to service and has always been pleased . . . so being a Lorensen Lease/Service car was a major plus. Sunday morning, we decided to swing out to Lorensen’s Toyota (when they were closed and no one was around) to walk the lot to and compare cars - - but really . . . I wanted to let her look at the Ruby RAV4 one more time. Despite listing options 1, 2, 3 . . . deep inside I knew she wanted the one she test driven. Monday came and as we drove toward the dealership, my wife asked - - is it still there. Yep. Does it have a sold sign on it? Nope. We made the deal. Thanks Stacey!!! We did our financing through the dealership. Tony was the best ever - - the BEST EVER!!! I can recommend both Stacey and Tony 100%. Let me tell you the best part of dealing with both Tony and Stacey. We talked and learned about each other - - where we were from, food, and life in general. It wasn’t just a deal between seller and buyer. It was so personal and caring. Like the “good old days”. Give them a chance - - we love them.

Stacey was our Sales Consultant. Our 1st appointment on a beautiful Saturday summer afternoon with Stacy - - we were late (I-95 . . . enough said), but she was great. She went over the cars available - - we were looking for a certified used car, probably a RAV4 since my wife had owned one for the past 10 years or so. COVID and the supply chain issues have not been easy on the dealerships, but the cars they had were of quality. After going to check the stock again, she came out and asked if my wife would be interested in a Ruby RAV4 just off of lease - - “Red.” Stacey said. Oh brother, I thought because my wife is tired of white or green cars; we had even had a discussion a few days back that we’d like to have a redish-maroon car. As soon as I saw it, I said to myself - - SOLD!!! My wife drove it. When she got back from the test drive, my wife was forever “Poker Faced”. In fact, Stacey kept asking her what her thoughts were. Finally, I told Stacey that we’d be back on Monday morning. We took the information she gave and left - - but I knew that my wife wanted that car. When we got home, we did some research. The Ruby RAV4 was leased and serviced from Lorensen Toyota. Great for us because my wife had bought two cars previously from them and our daughter had bought one years ago; moreover, my wife always brought her cars there to service and has always been pleased . . . so being a Lorensen Lease/Service car was a major plus. Sunday morning, we decided to swing out to Lorensen’s Toyota (when they were closed and no one was around) to walk the lot to and compare cars - - but really . . . I wanted to let her look at the Ruby RAV4 one more time. Despite listing options 1, 2, 3 . . . deep inside I knew she wanted the one she test driven. Monday came and as we drove toward the dealership, my wife asked - - is it still there. Yep. Does it have a sold sign on it? Nope. We made the deal. Thanks Stacey!!! We did our financing through the dealership. Tony was the best ever - - the BEST EVER!!! I can recommend both Stacey and Tony 100%. Let me tell you the best part of dealing with both Tony and Stacey. We talked and learned about each other - - where we were from, food, and life in general. It wasn’t just a deal between seller and buyer. It was so personal and caring. Like the “good old days”. Give them a chance - - we love them.

shana was great as a service rep. Service was performed competently and the car feels and rides likes it’s brand new. Loaner vehicle was appreciated.

Last minute tire issue. Was able to take care of it with no scheduling problems, etc.. Was also able to take care of oil change becoming due during this last minute repair of tire.

Dennis Mazorra was the best...he listened to what I wanted and found the exact thing. He was very knowledgeable about the car and was patient to explain everything to me. I feel that he got me the best deal and addressed all my concerns.

Great, quality customer service. Take great care of our car. Easy to schedule appointments, easy drop off and pick up.

The customer service was great! Joyce Scarlett was a pleasure to work with. She is knowledgeable and was able to answer all our questions. She made this transaction smooth and worry free. Jose and "Tony" (I'm sorry his name escapes me at the moment), Very friendly and pleasant to talk to. Our experience was a good one and I would recommend Westbrook!

Professional staff, inviting dealership and fine work. The experience is never disappointing. The work is always done as scheduled, and I always leave knowing exactly what was done and why.