Reviews
Great Service
The service associate was positive, up-front and honest, and made sure to answer any questions I had. The dealership was clean and well organized with friendly staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, we appreciate your amazing review. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
certified pre owned
very good experience went there looking for pre owned they didnt have what i was looking for and search there other dealerships and found what i wanted went seamless will shop again there when in need of a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Roger, we are elated to hear about your positive experience! We hope that we can have the opportunity to work with you again soon. Sincerely, Douglas Anderson General Manager (860) 385-8554
Great service!
As always, the folks there were professional and very friendly and the atmosphere was pleasant to be in. The safe distancing was adhered to and masks and gloves were worn making me feel safe and secure!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback, Linda. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Good, Reliable and Timely Service
All my work since I purchased my Highlander in 2007 has been performed at this dealership. They know my car well and keep it running smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Courteous and helpful.
Most important: courteous, helpful people. A nice, clean waiting area. Everyone was wearing masks. Comfortable waiting area that easily lends itself to reading.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Friendly, courteous service
Friendly, courteous service thst respects the customer's time. We travel out of our area becsuse we have confidence in the integrity of this dealership.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Richard. We look forward to seeing you again in the future! Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Stacey is the best car salesperson!
Stacey makes the new car experience as stress free as possible. She listens to my needs and desires and she and her colleagues worked hard to find me the car I wanted. The Manager provided me with a deal I was comfortable with. I was treated like the loyal good customer that I am.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Douglas Anderson General Manager (860) 385-8554
Good inventory, reasonable prices
Mr. Santos was friendly, knowledgeable, responsive and forthright.. I feel I got a good vehicle for a fair price and so far the experience has been very positive. The gentleman that worked with from finance was also very knowledgeable and easy to work with.. I have high hopes for the vehicle.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Douglas Anderson General Manager (860) 385-8554
Excellent service. Modern, clean facility.
Everyone was courteous and professional and the work was done exactly as requested. Will definitely come back. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Anthony and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com
Great service
Greeted upon arrival to garage. Friendly customer service. Joshua was very helpful in explaining what was going on with my SUV.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dave Gundersen Service Manager (860) 385-8554 dgundersen@westbrooktoyota.com