Saybrook Ford

Great dealership , and excellent service. Paul in service is the best and treats people with respect and kindness, o do all my business there at saybrook ford. Would not go anywhere else.

I wanted to buy a car from this dealership. I had a specific vehicle in mind. It took some work, but Anthony found the Escape I wanted. Money is always a factor in car buying. I felt Saybrook Ford treated me well.

Our Salesman Anthony G. once again did not disappoint! Professional, friendly and thorough with all details explained clearly. He goes above and beyond and we will continue doing business with him in the future.

Super nice , paul is wounderful and very knowledgeable. The owner is a great guy, i buy all my vehicles from here.

My overall experience was absolutely amazing. Thank you Anthony and Andrew. If and when I find myself or my family in need to purchase a new or used vehicle I will definitely be giving Andrew Q. a call.

Like a few people, I was given a bait and switch when ordering my new Bronco. Because I went through Ford and wanted to support a local dealership, I accepted Saybrook as my dealer. When it came to take delivery on a car I ordered, Anthony tacked an extra 10k on the price, citing a lie and blaming Ford for the increase. An educator buyer at this point, I knew his claim was false and walked away from the deal. Refusing to be bullied into paying more, the manager, Pat made sure to tail me out the door letting me know that this was the consumer's fault because people were reselling after taking delivery. So it wasn't a chip shortage, it was capitalists, I guess. I just wanted my car and without my order this commodity would not even be on their lot. I also hope they made some money on my car. More importantly, I hope people deciding where to buy their next Ford read this review and stay away from this branch. If the sales associate was able to lie in front of their manager, and the manager was so frustrated with a buyer being educated that he felt compelled to follow a customer out a door to have the last word, I think it paints a perfect picture of how not to run a business. Communication was terrible and the place was a shady from start to finish. In an economy where so many people are looking for cars, there is a clear reason why they have so many sitting on their lot.

Bait and switch sold me a car that did not meet my standards would not help a dissatisfied customer Marc Brickey is a bad untrustworthy salesperson. Go somewhere else if you want a new Ford!

Dishonest and not trustworthy. We bought a used Audi Q5, which an hour after purchase began leaking raw gasoline fumes into the passenger compartment. The toxic fumes could have killed us, we had headaches and became nauseous. In all reality this situation was really dangerous and life threatening. When I called the dealer they said “don’t worry we will take care of it” and showed genuine concern. We went back the next day (we live 70 miles away) and they confirmed the gas odor but could not at that time assess where it came from, and said that we should come back and “they will take care it, don’t worry”. Saybrook Ford booked a service appointment at my local Audi dealer in an attempt to foist the problem onto someone else. When Audi said they would not fix it on recall (it would be a $1,550 repair) we were told to pick up the car. Saybrook Ford, who booked the appointment, would not pay for the diagnostic fee and we had to pay their bill for the Audi dealer to release the car to us. From that point on Saybrook Ford denied any responsibility and would no longer return my calls, despite many attempts. The manager, Andrew, in our last conversation even said “go ahead and place your bad reviews, I really don’t care it all gets lost with time anyway”(I hadn’t even threatened to do so). I have realistic expectations when buying a used car, but by law it needs to be “road safe”, a fuel leak into the passenger cabin is certainly not road safe. There were other promises they failed to keep as well. Take your business elsewhere, as this dealers lack of integrity is ingrained throughout the company, from the owner, manager, sales staff, service manager, and all the way down.

Great and easy buying experience, professional and available. But, need to have/experience same types of maintenance/warranty issues at same level of satisfaction (now after buying) before more comments. Happy to do so then, and will if it warrants.

Purchased a Ford Edge with Geoff Nichols as sales consultant. This experience was actually pleasurable. Will return to Saybrook Ford again. No hassle experience buying this vehicle!