Saybrook Ford

I wanted to buy a car from this dealership. I had a specific vehicle in mind. It took some work, but Anthony found the Escape I wanted. Money is always a factor in car buying. I felt Saybrook Ford treated me well.

Our Salesman Anthony G. once again did not disappoint! Professional, friendly and thorough with all details explained clearly. He goes above and beyond and we will continue doing business with him in the future.

Super nice , paul is wounderful and very knowledgeable. The owner is a great guy, i buy all my vehicles from here.

My overall experience was absolutely amazing. Thank you Anthony and Andrew. If and when I find myself or my family in need to purchase a new or used vehicle I will definitely be giving Andrew Q. a call.

Like a few people, I was given a bait and switch when ordering my new Bronco. Because I went through Ford and wanted to support a local dealership, I accepted Saybrook as my dealer. When it came to take delivery on a car I ordered, Anthony tacked an extra 10k on the price, citing a lie and blaming Ford for the increase. An educator buyer at this point, I knew his claim was false and walked away from the deal. Refusing to be bullied into paying more, the manager, Pat made sure to tail me out the door letting me know that this was the consumer's fault because people were reselling after taking delivery. So it wasn't a chip shortage, it was capitalists, I guess. I just wanted my car and without my order this commodity would not even be on their lot. I also hope they made some money on my car. More importantly, I hope people deciding where to buy their next Ford read this review and stay away from this branch. If the sales associate was able to lie in front of their manager, and the manager was so frustrated with a buyer being educated that he felt compelled to follow a customer out a door to have the last word, I think it paints a perfect picture of how not to run a business. Communication was terrible and the place was a shady from start to finish. In an economy where so many people are looking for cars, there is a clear reason why they have so many sitting on their lot.

Bait and switch sold me a car that did not meet my standards would not help a dissatisfied customer Marc Brickey is a bad untrustworthy salesperson. Go somewhere else if you want a new Ford!

Dishonest and not trustworthy. We bought a used Audi Q5, which an hour after purchase began leaking raw gasoline fumes into the passenger compartment. The toxic fumes could have killed us, we had headaches and became nauseous. In all reality this situation was really dangerous and life threatening. When I called the dealer they said “don’t worry we will take care of it” and showed genuine concern. We went back the next day (we live 70 miles away) and they confirmed the gas odor but could not at that time assess where it came from, and said that we should come back and “they will take care it, don’t worry”. Saybrook Ford booked a service appointment at my local Audi dealer in an attempt to foist the problem onto someone else. When Audi said they would not fix it on recall (it would be a $1,550 repair) we were told to pick up the car. Saybrook Ford, who booked the appointment, would not pay for the diagnostic fee and we had to pay their bill for the Audi dealer to release the car to us. From that point on Saybrook Ford denied any responsibility and would no longer return my calls, despite many attempts. The manager, Andrew, in our last conversation even said “go ahead and place your bad reviews, I really don’t care it all gets lost with time anyway”(I hadn’t even threatened to do so). I have realistic expectations when buying a used car, but by law it needs to be “road safe”, a fuel leak into the passenger cabin is certainly not road safe. There were other promises they failed to keep as well. Take your business elsewhere, as this dealers lack of integrity is ingrained throughout the company, from the owner, manager, sales staff, service manager, and all the way down.

Great and easy buying experience, professional and available. But, need to have/experience same types of maintenance/warranty issues at same level of satisfaction (now after buying) before more comments. Happy to do so then, and will if it warrants.

Purchased a Ford Edge with Geoff Nichols as sales consultant. This experience was actually pleasurable. Will return to Saybrook Ford again. No hassle experience buying this vehicle!

In October of 2016 I had been searching the web looking for a used F-150 crew cab pickup truck. I found a listing at Saybrook Ford in Old Saybrook Connecticut. The listing specified that it had just come in and that it was too new to have a photo. I decided to drive from our house in Waterford to check it out. When I arrived I was greeted by a salesman named Don Whitmoore who took me into the garage when I asked about the truck. He said the truck had just come in and would be available after it was fully serviced and checked out. I was able to look under the truck and was quite pleased with the condition. I told Don I was very interested and he said he would hold it for me until I could test drive it the very next day. The next day after work I drove to Saybrook Ford for the test drive. As I walked to the driver side door I noticed 2 boxes in the bed and mentioned to Don that they should be removed before we hit the road. He told me that they were the new fender flares for the front of the truck. I then noticed the two new rear ones that were already installed on the truck. We removed the ones in the bed and took the truck for the test drive. I was very happy with the truck and it fulfilled every requirement from the crew cab to the price. I told Don I wanted to purchase the truck and he told me the only thing they needed to do is install the front fender flares and it would be good to go. The next day I met Don and General manager Doug Burt and finalized the sale. Burt went on to tell me I was buying his brother in laws trade in and that the truck was a babied vehicle and a very sound purchase. He even called his brother in law looking for the spare key that he forgot to turn in. A week ago while washing the truck I notice some very small rust bubbles on the top edge of the left rear fender flare. That Saturday I decided to sand, repair and pant the spots before it got any bigger. When I removed the fender flare the entire upper wheel well and fender crumbled off and fell onto the driveway. I literally felt sick to my stomach. It all came back to me, why there was new fender flares in the bed and how the new back ones were already installed. The holes where the rust was had been filled with silicone and covered up with the fender flares. We had been scammed! I would maybe expect this from a private Craigslist or Ebay Motors sale but from a certified Ford dealership who’s slogan is “where a handshake still counts”? I couldn’t believe it, and still don’t. I immediately called Saybrook Ford from my driveway and spoke to Andrew Quintyne the new General Manager. He informed me that Doug Burt no longer works for Saybrook Ford and listened to my story. He told me to bring the truck to the dealership and he would look at it and see if he could help us. I put the fender flare back on and took a ride to see him. He came out to look at the area and inspected the small rust spots above the flare, when I took it off his jaw dropped. He went back to his office grabbed his camera and took some photos. He told me the owner was on vacation and to give him until Tuesday for a call back. We went into his office and I wrote my information on a sticky note, he then put it on his white board and circled it a couple of times with a red marker as if it was a priority. When I never received a call Tuesday I decided to call myself and was told he had gone to lunch at 3:00 pm and never called me back. The next day after my third attempt to reach him he finally took my call to inform me that because of the warranty and the year of the truck the owner said I was basically out of luck and he wouldn’t do anything to help us. The issue I have is not a warranty issue but very dishonest business practice performed by a certified Ford dealer, Saybrook Ford. Scammed!!! DO NOT BUY FROM THEM