Reviews
Great service
Service was efficient and thorough. The facility was bright and clean. Staff was friendly. I will continue to have my CR-V serviced at Westbrook Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Glenn Clark Service Manager (860) 385-8915 gclark@westbrookhonda.com
Issue with repairs, but corrected on return trip
After being charged for parts and labor that wasn't completed the first time, on my return trip all work was completed at no extra cost and within 5 hours
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Glenn Clark Service Manager (860) 385-8915 gclark@westbrookhonda.com
Sean Bowen was great! This is the second car I've...
Sean Bowen was great! This is the second car I've purchased from Sean and he's always been friendly, respectful and informative. Tim Saunders did a great job. It's not easy walking into the finance managers office - Tim frequently stop by to check on me during the sales process which made me very comfortable sitting down to sign documents. Very happy with my new car. Cross between my CRV and Civic - just perfect!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Dave D'Onfro General Manager (860) 385-8915
Great job Sean Bowen and Tim Saunders!
Sean Bowen was great! This is the second car I've purchased from Sean and he's always friendly, respectful and knowledgeable. Tim Saunders did a great job. It's not easy walking into the finance manager's office - Tim frequently stopped by during the sales process to check on me. When it was time to sit down and sign documents I was very comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Dave D'Onfro General Manager (860) 385-8915
Ok service
Staff was very helpful finding the part, when a factory part was taken off in car wash. But wasn’t compensated for my time to have to drive back to have part put back on that a not touch free car wash took off.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so glad to read that you had an overall positive experience at our dealership. We can't wait to see you again soon. Sincerely, Glenn Clark Service Manager (860) 385-8915 gclark@westbrookhonda.com
Great service
Repairs were handled quickly and efficiently with friendly service. Cost was reasonable and lower than expected, which was a bonus. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Glenn Clark Service Manager (860) 385-8915 gclark@westbrookhonda.com
great service
the whole team was caring and helpful - they offered options for purchasing the CRV - which I ended by leasing
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Glenn Clark Service Manager (860) 385-8915 gclark@westbrookhonda.com
I don't know why but I have had nothing but trouble with...
I don't know why but I have had nothing but trouble with the Lorensen group, so far the Toyota has been ok, their Dodge dealer in Old Say ruined by Ram pickup, lied about it being done and installed the wrong computer, whenever I use Westbrook Honda the car is never washed and I have to wait, we also have a Rav4 from their Toyota and service there has been ok. All I needed since Friday was a simple answer, can I get a loaner or not? because I would have to change my drop off, this CRV has the bad AC clutch problem and I know I won't be waiting for that. Maybe Lorensen Group is just good for oil changes. The girl Friday on the phone tells me to call back Monday because no one can answer that question and today she transfers me warranty. Seriously people, if you can't answer simple questions why are we in business?
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
Great service
Was nice dealing with Salesman, Sammy Amer. He explained the many different functions of the Honda Ridgeline very well. He helped make the leasing process of this truck pleasant and stress free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Dave D'Onfro General Manager (860) 385-8915
Clean facility
Sammy the sale representative was very knowledgeable about the functions of the car. He answered all my questions and also helped with the floor mats
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dave D'Onfro General Manager (860) 385-8915