Audi Greenwich

I really hate writing reviews like this, but after three Audis from Audi Greenwich, I am done. And more than anything, I want other women who aren't car experts to understand what happened to me before trusting this very corrupt dealership to guide them through a purchase. I feel completely taken advantage of. I came into Audi Greenwich as a loyal repeat customer looking for my next car as my A5 Sportback lease was ending. I relied on their sales rep, Jason Schneidermesser, to explain the options to me (his suggestion was the S5, I did not come in seeking out this car). That's when the nightmare began. What I was not properly educated about was what I now have been informed is a completely impractical wheel and tire configuration for the way this car was sold to me: as my normal, everyday vehicle to commute locally around Westchester. In 6k miles, I have had FIVE tire failures involving only the sidewalls (no nails or anything). That's right... FIVE. For comparison, I drove my previous two Audis for 90k combined miles and had ONE flat tire in total. And when they fail? The car has no a spare or donut, so I am stranded. I didn't suddenly forget how to drive! And yet every time this happened, the answer from Audi Greenwich was essentially that some sort of "outside influence" caused it. Their solution? Replace the tire (at around $500 each out of pocket, and they never have them in stock so I was almost always out of a car for about a week), and send me back out in exactly the same setup, waiting for it to happen again within weeks, with newly damaged wheels. At some point, five sidewall failures in 6k miles should make the dealership that sold the car stop blaming the customer and start asking why this keeps happening, no!?? And the misrepresentation didn't stop there! Remote start was specifically explained that it was a non negotiable feature that I needed in my car. I asked Jason directly whether the car had it and was told YES verbally, and in writing during the sales process. Within 24 HOURS of taking delivery, Jason told me that he had been wrong and the car actually did NOT have remote start, but it would be "getting it shortly, within a few months". I have this in writing too. We are now 8 months later. No remote start. Jason is a crook and will say anything needed in writing to make a sale. He just hounded and pushed me through the process with dozens upon dozens of harassing text messages, rather than educating me about what I was actually buying. What a disgrace. I escalated this directly to General Manager, Keith Kubat, expecting that after 3 consecutive Audis from his dealership, the GM would finally step in, acknowledge how absurd this situation had become and help find a reasonable permeant solution for a loyal customer with lies about the sales process in writing, and an unsafe car. I offered to just buy a different, more reliable car from them. Or maybe they would help put me in different tires or wheels? Anything, I was flexible! Instead, Audi Greenwich will not stand behind the car they sold me. No responses from Keith at all after the first one. Ghosted completely! That's what makes me the angriest. Don't aggressively sell me a car as the "natural upgrade" from the everyday Audi I've happily driven for years... incorrectly tell me it has a feature I've specifically said is non negotiable in writing... promise in writing to fix that mistake and fail to do it... and then shrug your shoulders when I experience FIVE sidewall tire failures in 6k miles that have continuously left me stranded without a vehicle. As a woman who openly acknowledged that I was not a car expert and gave them chances to make this right privately, I feel completely taken advantage of and unsafe. Buyer Beware!!!

We bought our 2022 Audi SQ5 new in 2023 — the last remaining 2022 on the lot. On July 8, 2026, it lost all electrical power and died completely, less than five miles from Audi Greenwich. When we called, we were told the dealer would not evaluate the car unless we arranged towing ourselves — for a vehicle that was completely dead. We hired an independent mechanic, who found water and debris packed into the rear drainage channels, sitting against the wiring and battery. The rear wiper ran on its own; the car started for seconds, then dropped into limp mode. Audi Greenwich later confirmed water intrusion and repaired it under Warranty Extension U76 — coverage that exists specifically for this problem. We then asked Audi corporate (Case 07651492) only to confirm the seals were properly remediated. We received no response at all. The failure was serious. The refusal to help a dead car was worse. And the silence afterward told us everything. After thirty years of owning luxury vehicles, we will not buy another Audi.

I had my Audi serviced at this dealership in 10/9/25, and according to my repair order, the work was handled by Technician #909 Two months later, I discovered that all four of my tires were 20 PSI below the manufacturer’s recommended pressure. This is a serious safety issue, and it should never happen after professional service. I expected a basic standard of care and attention to detail, and this situation clearly fell short. Customers should not have to double-check essential safety items after a dealership visit. I hope management reviews their quality-control procedures immediately, because this experience has caused me to lose confidence in the service department.

I received a great deal of help when buying a car while I was in another state (Illinois). Mr. Faron made it possible for me to finalize the purchase. I wish all car specialists and salespeople were like him.

This was the 5th Audi I have purchased in the last 15 years. As always, the staff of Faron Salisbury, Faron Zorthian, and Jessica were very helpful and courteous. I am very happy with the look and performance of this vehicle and would highly recommend it. Neil and Beatrice Pomper

Worst car dealer I ever dealt with! After my sale nobody answered my calls or emails!

Just bought a used Acura from this dealer. My salesman Matt was awesome. He was just as excited as me about me getting the car!! They were pretty firm on their price that was my only real issue. Other than that had a good experience.

The best Audi dealership around .. The entire team is just fabulous.. I have bought few cars from them. And I ll continue buying from New country .. it’s a no brainer .

Picked up a used SQ5 and Faron made the process easy and relaxed. Financing was a breeze and would come back again.

When I came for an Oil change last year, one of the technicians went for a joyride in my car and drove above normal driving conditions. I caught them by the amount of gas they burned within a 10 mile "drive", I also heard them downshifting my car. The dealership admitted fault after the technician admitted guilt that they took advantage of my car. I felt completely disrespected by this service team. In addition, I had to let the service advisor know when my car was ready, before they did ( after the car wash was preformed). I was at the dealership for 2 hours, JUST for an oil change! I hope they used my experience as a learning lesson. If you have an S Model Audi, go to another local dealership, the technicians will abuse your car.