Gensinger Volkswagon

As the other speaker wrote a review ! The management and the sales team have a lot to be desired. ,we purchased our car from another dealership, the payment and the fees were so much higher.

The sales staff are rude, unprofessional, and the entire dealership feels decades behind the times—in the worst possible way. The experience was miserable from start to finish, and I ultimately chose to take my business elsewhere, where basic respect still exists. What’s even more concerning is the lack of transparency. Gensinger Motors claims to have its own VW auto body shop, but in reality, they outsource the work to a third-party shop—Fantastic Plastic in Clifton, NJ. That kind of misrepresentation is unacceptable and reflects poorly on the Volkswagen brand as a whole. At first, I thought maybe we just encountered one bad employee—but it quickly became clear this isn’t an isolated issue. Even the General Manager, Ken Gensinger, Jr., was rude, obnoxious, and hypocritical. It’s clear the problem starts at the top.

If zero stars were an option, that’s exactly what this VW dealership would get. The sales staff are rude, unprofessional, and the entire dealership feels decades behind the times—in the worst possible way. The experience was miserable from start to finish, and I ultimately chose to take my business elsewhere, where basic respect still exists. What’s even more concerning is the lack of transparency. Gensinger Motors claims to have its own VW auto body shop, but in reality, they outsource the work to a third-party shop—Fantastic Plastic in Clifton, NJ. That kind of misrepresentation is unacceptable and reflects poorly on the Volkswagen brand as a whole. At first, I thought maybe we just encountered one bad employee—but it quickly became clear this isn’t an isolated issue. Even the General Manager, Ken Gensinger, Jr., was rude, obnoxious, and hypocritical. It’s clear the problem starts at the top.

Great sales experience. No pressure just straight talk. It’s our second car purchase from them. Our Tiguan was 11 years old and it was just time to move on from it. Purchased a 2024 Taos and my wife is thrilled with it. They do business the old fashioned way here. You’re treated more like a guest in their house than someone buying a car. I wouldn’t buy a VW anywhere else. Nothing not to like about this place.

I was helped by Aika Chaudaury and she was fantastic!! She was extremely helpful and knowledgeable.

Best of the best I have been a customer since 1984 . Nothing even comes near they’r service . From the owner to the great GM Frank everyone is on the spot .

‘Why did you buy a Volkswagen?' asked a friend familiar with my history of owning a Volvo. In fact, I currently own a 2021 Volvo XC 60 and have owned four previously. The answer is I changed because the Volvo dealership had changed. In May, my wife and I decided to purchase a second vehicle, preferable something with a 3rd row. We approached our volvo dealership but the manager seemed far more concerned with gouging for short term profit than maintaining a long-term customer relationship. The interaction led me to first consider then eventually purchase a Volkswagen. I pulled into Gensinger Volkswagen on a Saturday morning. A casually dressed man waved at me as he crossed the lot. He didn’t approach me which was great because I don’t like aggressive. A grey Atlas SEL V6 caught my eye. The MSRP print was $54,000 but I figured the dealer would add a $10K premium above the MSRP. When I entered the dealership showroom I was surprised because it was more family than flashy and the salesman--David Silvester, (who reminds me of a mature Bobby Vee) said the MSRP price ($54,000) was indeed the price (+ taxes and fees). He suggested I bring my wife in for a test drive. When we returned on Monday, the model had been sold but there was a showroom model that was set up for us to test drive. While we were waiting, an older man who had purchased the grey Atlas was at the dealership picking up his vehicle. He offered us his car to test. Then he said he owned the dealership. I thought he was joking. He was Ken Gensinger and he does own the dealership. It was hilarious and probably helped us seal the deal. Overall, a very good experience. As always, don’t ever change.

I love my 22 Taos. Aika Chaudhary was absolutely amazing. I am so grateful to her for all her help. I can't get over how easy and enjoyable this entire process was. None of the usual run around you get when buying from a dealership. Felt like I was buying from a close family friend. I now have a new dealership and new go to person. Thank you Aika!!!!

Just bought a new Jetta manual it was a pleasure to deal with Ken and Frank great service they are always willing to work with you and you always leave happy.

The best dealership in the state of New Jersey great service great management great ownership