Gensinger Volkswagon

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
2 lifetime reviews.

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  • 5.0 out of 5
    June 8, 2020

    The short and sweet of the following long review: * My car was towed to one VW dealership (NOT Gensinger) that insisted the repairs wouldn’t be covered... under warranty and that it would be at least $5200. * I had my car towed to Gensinger for a second opinion. I was told that it would be $1500 and that they were going to put up a fight for it to be covered under warranty. * After Gensinger made numerous calls to VW corporate and collected documentation to support the claim, they were able to get it covered under warranty, and I didn’t pay a penny. Dealership service centers get a bad rep—people think of them as sleazy places where your service “advisor” is out to get you by charging you for things you don’t actually need just so they can make money. Let me start by saying Gensinger Motors is the EXACT opposite of that. While it was never my intention to test this out, the story I’m about to share is a true testament to just how much Gensinger cares about their customers. My 2018 Tiguan recently experienced an unfortunate situation: while driving, I suddenly heard a loud noise and ultimately the vehicle stopped moving. Luckily I was able to pull over. Long story short, the ball joint on the front right wheel assembly had dislocated causing the axle to dislodge (read: the wheel was free to move on its own, separate from the rest of the wheels—bad news). The car was not driveable, so it had to be towed. First, AAA towed it from the side of the road to a local shop where the problem was diagnosed. From there, VW Roadside Assistance towed it to the nearest VW dealership (while I won’t name the dealership, to be clear, it was NOT Gensinger). Once there, after sitting for 3 days, they finally had the chance to look at the car. In those three days, I did some research and found out that there was a recall on some 2018 Tiguans in which the nut that secured the ball joint may not have been tightened correctly and could result in the ballpoint dislocating (sounds familiar). While my specific vehicle wasn’t included in the recall, it affected other vehicles made in the same period in which my vehicle was produced. Despite this, the first dealership told me it would be at least $5200 to fix and would not be covered under warranty as it was the result of an “external event” (kissing a curb 6 months ago). Unwilling to accept that brushing against a curb could cause such significant damage, I called VW corporate and spent over a week arguing with them about this. In their defense, the only source of information they have about the state of the car comes from the dealership where it was, which, suffice it to say, was certainly not advocating for me. Knowing that the quote they gave me was definitely “padded,” I ultimately decided to get a second opinion. This meant having the car towed somewhere else... Having read positive reviews of Gensinger, I reached out to them. I spoke with Brian who gave me the name of a towing company they work with, but he suggested that I first try VW Roadside since that would be free. While they don’t generally tow from one dealership to another, he said it was worth a shot. Sure enough, they were willing to do it (at least $100 saved, likely more). They were able to look at the car within 24 hours of its arrival at the shop. He called and informed me that it “wasn’t actually that bad.” I hadn’t told Brian anything specific about what the previous dealer had said. He told me it would be between $1400-1500 total to fix. When I told Brian that the other dealership quoted me $5200 he was, needless to say, surprised. He then told me that he wanted to see if he could get this covered under warranty, despite me telling him that we’d tried on our own. He suggested I gather some documentation, and after many calls to VW on his end, he was able to get them to cover it. So to recap, the first place said no warranty and $5200, Gensinger said $1500 and fought for me to not pay a penny. Sure enough, in the end, I didn

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    December 28, 2015

    I had a problem with my 13" Passat, Drivers window switch. We were visiting friends in the area ,Gesinger Volkswagen was rite there, I gave a call to the... service clerk. Said I was close he said Sure stop by.I came we spoke briefly on what issue was, told there was a waiting room,drinks if I wanted.I just rommed the place Looking at some of the old VW Bugs they have on the sales Floor.Before I knew it my car was done the Mechanic came out to explain what the problem was & with a smile, Any questions. I said none.Something the other Dealers Don't do they have the service written do !( Only thing small Dealer No car wash with service )

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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