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Audi Millburn

(1,207 reviews)
Visit Audi Millburn
Sales hours: 9:00am to 8:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:30pm 7:30am–6:00pm
Tuesday 9:00am–8:30pm 7:30am–6:00pm
Wednesday 9:00am–8:30pm 7:30am–6:00pm
Thursday 9:00am–8:30pm 7:30am–6:00pm
Friday 9:00am–7:30pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award

Reviews

(1,207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Millburn from DealerRater.

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Bought 2018 New Audi Q7

Great buying experience with Tony Lento at DCH Millburn Audi. From my first phone call until I picked up the Q7, it was one of the best experience I have had with a dealer. Great overall experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

quick response for service

once I called I got an appointment in 2 days, but I got the recall notice in January and called then I was told I would be contacted when parts came in. After 2 months I called to follow up and got the appointment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Service

This is my third new lease with Millburn Audi and customer service is excellent. Leo was very knowledgeable, personable, friendly, and efficient. The rest of the staff were very friendly as well. I would definitely go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Painless experience

Dealership is clean and employees friendly. Whole process was very quick and efficient. Paperwork was ready and organized; appointment was right on time; car was out front ready to go. No problems at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Efficient service

Orlando is always pleasant, knowledgeable and efficient. There does appear to be a breakdown in communication between scheduling and parts, as I brought this car in previously after a notification that they were ready to repair the ds airbag, but once I dropped it off and drove a loaner home, I was called to say they didn’t have the part. Very frustrating. I did not receive a customer survey after that visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

35,000 mile oil change and inspection

Although I was not able to qualify the use of a loaner car, the length of the service (approximately 90 minutes, per the service consultant) was short enough were I could stay at the dealership and wait. The elapsed time was actually 90 and all the necessary checks and the service was performed. I had one of the first appointments of the morning (7:30), so everything went smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

35k mile Service appt

Service appointments are simple, quick and Audi provided a loaner car for the duration of service. The service advisor was knowledgeable and able to answer any questions or concerns I had. He kept in touch with updates and discussed my options on certain areas of concern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service was overall excellent

My experience has always been great. I am totally satisfied with the service and the customer service that I received from Mr Orlando. He is the best . Thank You for the great service..Mr Robert was also great with the service he provided. Yes I have referred my friends and family to the Millburn Audi dealership. I'm a satisfied customer. Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great experience

I had a really great experience working with Erik to purchase my A4. He was extremely helpful and attentive. I look forward to my next purchase with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly service

This was my first time using this dealership and I must say I was very pleased with the friendly service. The service advisor was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.