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I recently worked with Connie B to purchase a used Audi Q7. The transaction started out online and I came in from out of state to buy the car. Con...
Tina, thank you so much for sharing your kind words! Connie and the rest of our great sales team take great pride in doing all we can to make sure...
I recently worked with Connie B to purchase a used Audi Q7. The transaction started out online and I came in from out of state to buy the car. Connie was wonderful at making sure that everything was ready to go when I got there. All I had to do was test drive and make a decision! She was so nice and great at keeping everything moving forward so I could get back on the road home (in my new car) at a decent time. Everyone that I worked with at Perillo was great but I really enjoyed working with Connie and would recommend looking for her as your sales person if you can!
Tina, thank you so much for sharing your kind words! Connie and the rest of our great sales team take great pride in doing all we can to make sure our customers always drive away completely satisfied. We hope you had a safe, and fun, trip home in your new Q7. We truly appreciate your business, and please do not hesitate to let us know if there is anything more we can do for you. Have a wonderful day!
Bought my CPO 5 Series back in March 2017. After smelling something burning I took the car in for an inspection to my local BMW dealership (Not Pe...
Bought my CPO 5 Series back in March 2017. After smelling something burning I took the car in for an inspection to my local BMW dealership (Not Perillo) which found a significant transmission leak. This was only two weeks after purchasing from Perillo and was told by another BMW dealership that the leak would have led to a complete transmission failure if not corrected immediately. Further, I was told it was obvious the car had been leaking for quite some time as the undercarriage pan was saturated, and that the car should have never been sold as a CPO until the issue was corrected. The vehicle also had wheel damage covered up with some type of semi-professional spray painting. I discovered the hidden damage when the weather got warm enough to wash the car by hand. As I was washing the wheels the paint seemed really rough, so I applied some pressure with a fingernail and the paint came off, revealing the actual finish underneath. There is significant damage to the wheels and they will require reconditioning. The key takeaway is to understand that Perillo does not sell CPO vehicles, they sell used cars with issues and (in my opinion) do so illegitimately by adding the BMW CPO designation as vehicles sold as such are supposed to be trouble free. I tried reaching out to Burim Bezeri, the salesman I had worked with. His position was that " I must have run over something to have caused the transmission leak" and "I must have hit some curbs and caused the damage to each of the 4 wheels". I am not making this up... I also tried to contact BMW customer relations, who more or less said I was at the mercy of the dealership. The bottom line is that the trans was fixed for free, and the wheels are what they are- "Fool me once.." The CPO designation as I have learned is nothing more than an extended warranty by the manufacturer and dealerships are not held to any standards when designating vehicles as CPO, despite how Trish responds, so don't be fooled into thinking the vehicle will be as new or better than any other used vehicle. Trish, if Perillo took this matter seriously, I would have received a much more appropriate response from Burim Beziri and even some effort to make the situation right. That did not happen and was more or less turned away. I think the comments you post on here are a disservice to those trying to warn unsuspecting car shoppers to stay as far as possible from your dealership.
Found a car on their website. Called the number listed, no response. Called again, no response. Literally, there was a ring and then it would stop...
Found a car on their website. Called the number listed, no response. Called again, no response. Literally, there was a ring and then it would stop ringing. Time to update the phone number perhaps? Then I asked for information on the vehicle on their website. There is a place next to the car that let's you do this. Waited 4 days, no response. Emailed someone called a BDC or liaison. No response. Short of sending a fax or snail mail, I had no way of getting a hold of anyone in that dealership. And no, I do not want to talk to Caesar now, after the fact. I have already bought a similar car at another dealer. Just want Perillo to know how awful their customer service is and to make sure other potential buyers understand it. Fix the problem Perillo.