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Toyota Universe

(3,198 reviews)
Visit Toyota Universe
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 249-0980 (866) 249-0980
Used (866) 249-1020 (866) 249-1020
Service (866) 249-0983 (866) 249-0983

Reviews

(3,198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Universe from DealerRater.

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Thankful customer

Great place to buy a car. Armond, jose and Felipe helped me to get approval, I understand that I haven’t greatest credit, but they work really hard to put me in my new Tacoma.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your review with us! It is a pleasure to know that Armond, Jose and Felipe provided you with such excellent assistance. We hope to see you again!

Thankful customer

Great place to buy a car. Armond, jose and Felipe helped me to get approval, I understand that I haven’t greatest credit, but they work really hard to put me in my new Tacoma.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! It is a pleasure to know that Armond, Jose and Felipe provided you with such excellent assistance. We hope to see you again!

Thanks guys

This was the best and easiest vehicle purchase I have ever had. Otelo is a wizard in financing and makes purchasing process clear and concise. Armond was very helpful in sales and sales manager Thomas was extremely helpful and communicative which was perfect as I was purchasing this car from out of state.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! It is a pleasure to know that Otelo, Armond and Thomas provided you with such excellent assistance. We hope to see you again!

Excellent customer service

This was the best and easiest vehicle purchase I have ever had. Otelo is a wizard in financing and makes purchasing process clear and concise. Armond was very helpful in sales and sales manager Thomas was extremely helpful and communicative which was perfect as I was purchasing this car from out of state.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your review with us! It is a pleasure to know that Otelo, Armond and Thomas provided you with such excellent assistance. We hope to see you again!

Excellent Dealership

Bought a top of the line Toyota Sienna LTD Premium AWD from them. Moustafa Elsarrogy helped me. He was the best salesman I have encountered in 25 years of car buying. He was very attentive to my needs, accommodating and a very pleasant professional to deal with. I have no hesitation in recommending him. I will definitely talk to him again when I need my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your five-star review with us! It is a pleasure to know that Moustafa provided you with such excellent assistance. We hope that you are enjoying your new Toyota Sienna and we look forward to seeing you again!

Review for Armond

We were very happy with our experience at Toyota Universe . Armond our salesman was extremely knowledgeable and responsive to all or questions and made sure we got the right car for our needs. Highly recommend you go and purchase your next car here. Everyone is helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your review with us! It is a pleasure to know that Armond provided you with such excellent assistance. We hope to see you again!

Review for Armond

We were very happy with our experience at Toyota Universe . Armond our salesman was extremely knowledgeable and responsive to all or questions and made sure we got the right car for our needs. Highly recommend you go and purchase your next car here. Everyone is helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! It is a pleasure to know that Armond provided you with such excellent assistance. We hope to see you again!

Outstanding

Amazing experience, I recommend you talking to Armond Simonian . He is a pro in sales. Toyota Universe is very honest and straight with what you are investing your money for. I highly recommend you trying out this place before any other dealer. The best part is that they do not pressure you like other dealers to buy a car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your review with us! It is a pleasure to know that Armond provided you with such excellent assistance. We hope to see you again!

Very knowledgeable and helpful

Mr. Antoun was very knowledgeable. We bought a Rav4 from him and a Corolla for our daughter. He made the process very painless and efficient. When Mr. Antoun transferred to the service center, he was just as knowledgeable and attentive to my family. He made sure we were okay while we were waiting for service. He is a strong asset to your company. We will not go anywhere else for a vehicle because of Mr. Antoun. The reason for our visit was two fold - sales and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! It is a pleasure to know that Filip provided you and your daughter with such excellent assistance. We hope that you both are enjoying your RAV4 and Corolla!

Great experience

I had a great costumer service with the sales person mustafa he helped me to lease a new car thank you so much I really appreciate it I highly recommend the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your review and recommendation with us! It is a pleasure to know that Mustafa provided you with such excellent assistance. We hope to see you again in the future!