Reviews
Easy and simple
I came in and looked at the inventory and was really impressed with the 2010 Camry SE. I told my sales rep that I wanted the car and he was able to make it happen with ease.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for letting us know that you're purchase experience was easy and simple. Welcome to the Toyota Universe family!
Great job Kevin Adams keep up the good work
I had a good experience with Kevin Adams he is the best car dealer i have ever crossed he explained fully what questions i had thank you very much
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing this review! We are happy to hear that Kevin was able to answer all of your questions!
Toyota Universe
From the moment that I walked into the dealship I was greated with a smile. Wildredo Vega offered us snacks, coffee, and a place for my children to be entertained. He walked us through the entire process and made sure that we left extremely safisfied with our puchase. I will highly recommend toyota universe but it wouldn't be anything without employs such as Wilfredo Vega. THANKS FOR EVERYTHING
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know that Willy was so courteous! We're delighted to know that you were extremely satisfied with your service!
Beware of this dealership
Be careful when signing documents. They sneak in extras, put duplicate charges & difficult to get refund. Struggling to get refund for past 50 days. When documents are signed & if you find cost discrepancies, they treat the person as stranger & try not to give your money back. Sales guy doesn't want to help after his part is done. They give invalid reasons not to refund & say they added $500 to provide this feature. Don't take Toyota's financing. There are good financing options at cheaper interest rates like DCU, PenFed. Also toyota warranty is $2000. They mention it as 2500 & put 2000 in paper. Do your study well before you enter the dealership. Otherwise they will rip you off. Bargain to the lowest amount. Beware of finance guys who asks you to sign the documents. Read the fine print before signing. These are the lessons I learnt. I will never recommend this dealer ship to anyone. They don't have proper business ethics & values.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. Please know that we appreciate and value all of our customers, and work hard to continually provide great customer service. We hope you'll reach out to us to give us a chance to rectify this matter for you. Sincerely, Toyota Universe
Toyota Universe finally agreed to settle the issue by contacting me. Thanks Mr.Jason Brown who took care of the issue.
2012 RAV4
Toyota Univers And Jorge Hernandez were a pleasure to work with. No hard sell. Honest exchange the whole time. I'd definitely shop here again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for reviewing us!
2010 rogue
Jorge the sales person was excellent I will undoubtedly recommend him to others. He was patient and Fair. This has been a great experience and to make it even more rewarding it was my first car buying experience. I look forward to driving my new car. .....thanks to Jorge.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your great experience with Jorge with us!
2010 rogue
Jorge is great, he was nice and professional. I will be back in the future, and will recommend him to others. I feel great about this purchase and can't wait to enjoy it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience with Jorge!
2016 Corolla LE
Jorge is one of a kind. He's extremely patient and attentive. He doesn't try to push anything. This is the second time I've come to see him and just as satisfied now as I was the first time I saw him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to know that you've had two great experiences with Jorge! Thank you for choosing Toyota Universe! We hope you love your new 2016 Corolla!
Great team
My experience with Toyota Universe was exceptional. Everything went smoothly from the beginning and I want to give a special thanks to Mr. Fernandez for going above and beyond !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that everything went smoothly with Jorge, and that your experience was exceptional! Thank you for taking the time to review us!
Very satisfied
If anyone out there is thinking about buying second had or a new vehicle should definitely consider getting a Toyota. The best place to go should be at "Toyota universe" at Little Falls on route 46. It was my first experience dealing with a sales person and that person who I highly recommend is JOHN GWER (ask for him) this person was very helpful and patient with me. And really help me out with the car that I wanted.. I cannot really say anything but nice things about this sales person and the customer satisfaction I received at this place so if you're looking to get a Toyota and deal with the best salesman come here and again ask for JOHN GWER.......
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's wonderful to know that you had such a great experience working with John! Thank you for taking the time to share your feedback with us!

 
         
           
          