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Route 23 Honda

(4,032 reviews)
2015 state dealer award
View 4 awards
2015 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(4,032 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 23 Honda from DealerRater.

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The Route 23 Honda dealership, along with Mallerly from the service department, was exceptionally professional and focused on achieving a satisfactory outcome for my vehicle. Thank you, Mallerly

The Route 23 Honda dealership, along with Mallerly from the service department, was exceptionally professional and focused on achieving a satisfactory outcome for my vehicle. Thank you, Mallerly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

It is our pleasure to hear about your positive experience with Mallery. Thank you for the great review and for being a part of the Route 23 Honda family. We look forward to seeing you again in the future!

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Exceptional experience with Jocelyn and Yaik at Honda I recently purchased a 2026 Honda CR-V Hybrid and the entire process was the smoothest car transaction I’ve ever completed. I worked everything out over the phone with Jocelyn and Yaik, then came in, closed, and was done in about 20 minutes. No pressure, no runaround, just clear communication and efficient service from start to finish. They made what is usually a stressful process feel simple and professional. Highly recommend working with Jocelyn and Yaik if you’re looking at a CR-V Hybrid or any Honda.

Exceptional experience with Jocelyn and Yaik at Honda I recently purchased a 2026 Honda CR-V Hybrid and the entire process was the smoothest car transaction I’ve ever completed. I worked everything out over the phone with Jocelyn and Yaik, then came in, closed, and was done in about 20 minutes. No pressure, no runaround, just clear communication and efficient service from start to finish. They made what is usually a stressful process feel simple and professional. Highly recommend working with Jocelyn and Yaik if you’re looking at a CR-V Hybrid or any Honda.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you, Salvador, for sharing your wonderful experience with us at Route 23 Honda! We're thrilled to hear that Jocelyn, Yaik and the team made your car-buying journey smooth and enjoyable. We appreciate your kind words and look forward to welcoming you back in the future. Until then, enjoy your new 2026 Honda CR-V!

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It was a pleasure purchasing a vehicle and doing business with this Dealership. Especially working with Sales Consultant MARC JEUDY who listened to us and was very attentive to our needs. He made sure everything was done, followed up and expedited thru the Dealership operating system. We would recommend MARC any day of the week. We love our vehicle Honda CRV EX-L.

It was a pleasure purchasing a vehicle and doing business with this Dealership. Especially working with Sales Consultant MARC JEUDY who listened to us and was very attentive to our needs. He made sure everything was done, followed up and expedited thru the Dealership operating system. We would recommend MARC any day of the week. We love our vehicle Honda CRV EX-L.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda CRV! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Marc. We appreciate your business and wish you many safe miles in your new vehicle!

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It was a pleasure purchasing a vehicle and doing business with this Dealership. Especially working with Sales Consultant MARC JEUDY. Very knowledgeable, efficient, and attentive to our needs. Marc made sure everything was correct and expedited thru the Dealership operating system. We would recommend Marc any day of the week. From test drive to final paperwork it was the fastest vehicle purchase we have ever experienced.

It was a pleasure purchasing a vehicle and doing business with this Dealership. Especially working with Sales Consultant MARC JEUDY. Very knowledgeable, efficient, and attentive to our needs. Marc made sure everything was correct and expedited thru the Dealership operating system. We would recommend Marc any day of the week. From test drive to final paperwork it was the fastest vehicle purchase we have ever experienced.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Pete and Linda, for sharing your wonderful experience with us at Route 23 Honda! We're thrilled to hear that Marc and the team made your car-buying journey smooth and enjoyable. We appreciate your kind words and look forward to welcoming you back in the future.

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I can't say enough about the staff here when I was buying a new car. It was a pleasure to work with my sales person Eric.

I can't say enough about the staff here when I was buying a new car. It was a pleasure to work with my sales person Eric.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your wonderful experience with us at Route 23 Honda! We're thrilled to hear that Eric and the team made your car-buying journey smooth and enjoyable. We appreciate your kind words and look forward to welcoming you back in the future.

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Worst dealership . Liars and crooks. Led by a salesman named Dino. Puts you in outside financing with hidden fees and charges. Reputation so bad that even his own service department tells you to stay away from him.

Worst dealership . Liars and crooks. Led by a salesman named Dino. Puts you in outside financing with hidden fees and charges. Reputation so bad that even his own service department tells you to stay away from him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Worst place to buy a car. Stay away they put you in CAL auto leasing and financing. Especially be aware of salesman Dino. He is a con artist and liar.

Worst place to buy a car. Stay away they put you in CAL auto leasing and financing. Especially be aware of salesman Dino. He is a con artist and liar.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback. We take all reviews seriously and are disappointed to learn that you left feeling this way. The situation you described does not align with the high standards we hold ourselves to at Route 23 Honda. Your feedback has been shared with our team. We value you as a customer and hope for the opportunity to work with you again in the future.

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I leased a car, Honda Prologue Elite, from Route 23 Honda on 9/30/2025. Last day of government rebate $7500. Sales person, Juan Garcia and finance manager, Moe told value of car $59850 and extra around $2000 some other expenses. And also $15000 rebate from Honda and $7500 rebate from government. I believed them so I didn’t check numbers during the signing.it happened so quickly. After two days I met my friends who lease the same car. They told me their numbers. I saw big differences. I paid double advanced payment still my monthly payment double around $300 monthly higher. After that I focused on numbers what I signed. I saw they didn’t give me $7500 government rebate and my car price went up $69850. I went dealer to talk but they told me finance guy, Moe doesn’t more work here. Sales person doesn’t know anything. He brought another guy who told me we can’t do anything. I told him can I get your business card he told me I don’t have business card. I tried to talk another finance manager who told me the same thing and even he doesn’t have business card. This situation increased my suspicions. I went there 3-4 times to find out what’s going on but nobody help me. And one of them threaten me

I leased a car, Honda Prologue Elite, from Route 23 Honda on 9/30/2025. Last day of government rebate $7500. Sales person, Juan Garcia and finance manager, Moe told value of car $59850 and extra around $2000 some other expenses. And also $15000 rebate from Honda and $7500 rebate from government. I believed them so I didn’t check numbers during the signing.it happened so quickly. After two days I met my friends who lease the same car. They told me their numbers. I saw big differences. I paid double advanced payment still my monthly payment double around $300 monthly higher. After that I focused on numbers what I signed. I saw they didn’t give me $7500 government rebate and my car price went up $69850. I went dealer to talk but they told me finance guy, Moe doesn’t more work here. Sales person doesn’t know anything. He brought another guy who told me we can’t do anything. I told him can I get your business card he told me I don’t have business card. I tried to talk another finance manager who told me the same thing and even he doesn’t have business card. This situation increased my suspicions. I went there 3-4 times to find out what’s going on but nobody help me. And one of them threaten me

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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I decided to buy a 2026 Honda CRV. I did research, reached out via email and finally connected with Dave Yoon our salesman. The entire process was enjoyable. There were many hold ups on my end due to unforeseen circumstances and Dave worked with me to make it all happen.

I decided to buy a 2026 Honda CRV. I did research, reached out via email and finally connected with Dave Yoon our salesman. The entire process was enjoyable. There were many hold ups on my end due to unforeseen circumstances and Dave worked with me to make it all happen.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Dave. We appreciate your business and wish you many safe miles in your new CR-V!

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This dealership completely took advantage of me. They sold me a lease for a Honda Accord with a sticker price of $33,650, but in the contract they inflated the cost to over $43,000 without explaining it properly. The salesperson rushed me through the process, made it sound like I was getting a good deal, and only after signing I realized how badly I was misled. Now I’m stuck with a payment way higher than what was promised. They are not transparent, they hide critical details, and they prey on customers who trust them. I do not recommend this dealership to anyone—be very careful before signing anything here

This dealership completely took advantage of me. They sold me a lease for a Honda Accord with a sticker price of $33,650, but in the contract they inflated the cost to over $43,000 without explaining it properly. The salesperson rushed me through the process, made it sound like I was getting a good deal, and only after signing I realized how badly I was misled. Now I’m stuck with a payment way higher than what was promised. They are not transparent, they hide critical details, and they prey on customers who trust them. I do not recommend this dealership to anyone—be very careful before signing anything here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback. We are looking into this to see where the disconnect happened. Our goal is always 100% customer satisfaction and we take all reviews very seriously as they help us to improve and make changes as necessary. We apologize for the miscommunication. Thank you for giving us the opportunity to earn your business.

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