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Route 23 Honda

(4,025 reviews)
Visit Route 23 Honda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 4 awards
2015 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 832-6038 (888) 832-6038
Used (888) 832-6409 (888) 832-6409
Service (888) 832-6506 (888) 832-6506

Reviews

(4,025 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Route 23 Honda from DealerRater.

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Great Experience

I just bought my new 2017 Honda Accord . My salesperson was Suny and she was amazing. She made the experience quick and enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

I came in looking for an Accord. My salesperson was Suny. She was such a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dream car (August 24th 2016)

I wrecked my car 2 days prior to getting the car that I thought I would never be able to afford especially with a newborn on the way in 3 weeks. Rolando and Edwin were more than understanding of my situation that I needed a good, RELIABLE car. They worked with me and in a matter of less than 3 hours I was signing my contract to take me dream car home. I would highly recommend anyone looking for amazing customer service to go to Route 23 Honda in Pompton Plains

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Extraordinary

The best experience ever buying a new car the staff where friendly and treated me with so much respect a very big Appreciation for my sales rep Jay Vargas his knowledge was very impressive planning on buying another vehicle in 10 mo Iam definitely going to visit Jay again Thank you Ruben Gonzalez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

" Pleasant car experience"

Salesman Anthony was a total pleasure to deal with. I have leased many cars at different dealerships but this dealership worked together smoothly. Anthony exceeded my expectations, treating me like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A Second Solid

After an amazing first experience a few years ago, I returned after finding myself in a jam due to divorce. Ron Wood, who was my salesman back then, has been rightfully promoted to sales manager. I explained the jam I was in and he hooked me up with Jeff Beck. Jeff is a top notch salesman and went out of his way just as Ron had done. Both Ron and Jeff came up with a solution that made sense and worked. In all my years buying cars I have yet to come across a dealership willing to go the extra mile on a consistent basis. Route 23 Honda has. They have won me as a long term customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Extraordinary

The best experience ever buying a new car the staff where friendly and treated me with so much respect a very big Appreciation for my sales rep Jay Vargas his knowledge was very impressive planning on buying another vehicle in 10 mo Iam definitely going to visit Jay again Thank you Ruben Gonzalez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceeded all expectations!

I've had my fair share of sitting at dealerships and having salesman try to persuade me this way and that way to their advantage. This was completely opposite and by far the best experience at any dealer. I was recommended by a family member to consider seeking the assistance of Jay Vargas at Route 23 Honda. Let me just say this, he is PHENOMENAL. Not only did Jay go above and beyond to meet my needs, but he made me feel like family the entire time. It was as if he were helping out his own aunt and uncle. I was blown away with his genuine courtesy and effortless patience. Everyone knows buying a car can be painful and take up a great deal of time, but this was different. He had no problem waiting for us to make our decision, yet, made it his mission to not have us wait for him or the dealer. Mr. Vargas made sure I left the lot with the best deal and the biggest smile. I am grateful for his efforts and his genuine personality. I recommend anyone and everyone to see Jay Vargas at Route 23 Honda for your new or used car purchases!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Exceeded Expectations..Best Experience!

I've had my fair share of sitting at dealerships and having salesman try to persuade me this way and that way to their advantage. This was completely opposite and by far the best experience at any dealer. I was recommended by a family member to consider seeking the assistance of Jay Vargas at Route 23 Honda. Let me just say this, he is PHENOMENAL. Not only did Jay go above and beyond to meet my needs, but he made me feel like family the entire time. It was as if he were helping out his own aunt and uncle. I was blown away with his genuine courtesy and effortless patience. Everyone knows buying a car can be painful and take up a great deal of time, but this was different. He had no problem waiting for us to make our decision, yet, made it his mission to not have us wait for him or the dealer. Mr. Vargas made sure I left the lot with the best deal and the biggest smile. I am grateful for his efforts and his genuine personality. I recommend anyone and everyone to see Jay Vargas at Route 23 Honda for your new or used car purchases!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A Second Solid

After an amazing first experience a few years ago, I returned after finding myself in a jam due to divorce. Ron Wood, who was my salesman back then, has been rightfully promoted to sales manager. I explained the jam I was in and he hooked me up with Jeff Beck. Jeff is a top notch salesman and went out of his way just as Ron had done. Both Ron and Jeff came up with a solution that made sense and worked. In all my years buying cars I have yet to come across a dealership willing to go the extra mile on a consistent basis. Route 23 Honda has. They have won me as a long term customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.