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Wayne Ford

(1,881 reviews)
Visit Wayne Ford
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (973) 339-5672 (973) 339-5672
Used (973) 988-1520 (973) 988-1520
Service (973) 988-1514 (973) 988-1514

Reviews

(1,881 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wayne Ford from DealerRater.

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I’m very happy.

I’m very happy. Excelente service. The personal are very polite. I’m very impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly staff and very efficient, waiting area very

Friendly staff and very efficient, waiting area very clean and comfortable. Waiting time very reasonable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service department is great to work with, they keep

The service department is great to work with, they keep me informed and fixed my Explorer right away! I will always use Wayne Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy to schedule.

Easy to schedule. The turnaround time was very fast. The work was actually performed quicker than expected. The team was very courteous and the price was reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fast and courteous service with an exceptionally well

Fast and courteous service with an exceptionally well kept drive in vehicle drop off and customer waiting lounge..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service writers explained the necessary repairs and time

Service writers explained the necessary repairs and time it would take. Very curious staff and were able to help get a loaner because of the time my car would take.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer service there has always been top notch.

Customer service there has always been top notch. Very responsive and prompt handling of issues

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Staff was pleasant and professional.

Staff was pleasant and professional. Waiting room is modern, clean, and comfortable. Wait time for service was reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was a trusted customer of Wayne Ford for 28 years, Sal

I was a trusted customer of Wayne Ford for 28 years, Sal was my sales person and Ron in service. The lease was up on my 2020 Explorer ST and I wanted another one this past November. The sales person I spoke with had an attitude, so I went to Performance Ford and purchased the 2022 Explorer ST from them. The service I had done two days ago was superb. Matt was incredibly helpful. I saw Paul Redman whom I've known also for years, and it was great to see him. Michelle is wonderful as well, although I miss Ron I think the service dept. has got it covered. Thank you, Robert Bailey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always professional, get vehicle back when promised

Always professional, get vehicle back when promised great prices I don't go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.