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Wayne Ford

(2,267 reviews)
Visit Wayne Ford
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2026 consumer dealer award
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2026 consumer dealer award

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New (973) 339-5672 (973) 339-5672
Used (973) 988-1520 (973) 988-1520
Service (973) 988-1514 (973) 988-1514

Inventory

See all 197 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2015.
At Wayne Ford our goal is to exceed your expectations at all times. The moment your walk into our showroom which features the latest Escape F-150 Fusion Transit and Explorer models available we intend to help you find a new or used car you'll love. But our relationship doesn't end there.
You're also in good hands with our team of Ford lease and loan specialists. They take the stress out of the situation and work to make sure you have a pleasurable experience while also meeting your financial needs.
Our customers are Family and that's a BIG deal.

Service center

Phone number (973) 988-1514

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(2,267 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wayne Ford from DealerRater.

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Michelle was professional and personable She explained the service procedure and got me out on time

Michelle was professional and personable She explained the service procedure and got me out on time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Michelle is knowledgeable and very kind. Overall everything is great They were very helpful and kind

Michelle is knowledgeable and very kind. Overall everything is great They were very helpful and kind

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I was told that the work on my car was covered only to find out that it wasn't and they confused me with a different Samantha

I was told that the work on my car was covered only to find out that it wasn't and they confused me with a different Samantha

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Excellent overall service, from beginning to end. Including valet service, as well. Give kudos to the svcs department.

Excellent overall service, from beginning to end. Including valet service, as well. Give kudos to the svcs department.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Perfect ?? Ford maintenance services stand out for their exceptional quality and customer support, largely attributed to dedicated team members like Michelle. Her commitment to providing personalized assistance ensures that every customer's needs are met with care and expertise.

Perfect ?? Ford maintenance services stand out for their exceptional quality and customer support, largely attributed to dedicated team members like Michelle. Her commitment to providing personalized assistance ensures that every customer's needs are met with care and expertise.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Everyone especially Matt out front make it easy to get my car serviced. Nice, professional and efficient.

Everyone especially Matt out front make it easy to get my car serviced. Nice, professional and efficient.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Michelle did an excellent job keeping me updated on my car's status. Michelle was very helpful getting my car scheduled for service.

Michelle did an excellent job keeping me updated on my car's status. Michelle was very helpful getting my car scheduled for service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Michelle Was super helpful and the entire staff at Wayne ford are incredibly to deal with such a great place to to business with.

Michelle Was super helpful and the entire staff at Wayne ford are incredibly to deal with such a great place to to business with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Call me & I'll tell you Didn’t go the extra mile & wasn't honest what do you expect from a dealership that got so Big

Call me & I'll tell you Didn’t go the extra mile & wasn't honest what do you expect from a dealership that got so Big

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Fantastic customer service from a dedicated service department. I actually bought my Explorer at another dealership. Service department was terrible there but tried Wayne Ford and it was the best move ever. All are friendly and honest and care.

Fantastic customer service from a dedicated service department. I actually bought my Explorer at another dealership. Service department was terrible there but tried Wayne Ford and it was the best move ever. All are friendly and honest and care.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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