Reviews
I had the worst experience at Mercedes Benz Paramus!
I had the worst experience at Mercedes Benz Paramus!! I have been trying to get my money back from them. I never signed up for gap insurance but for some suspicious reason, it showed up on my contract. But when i tried to get my $1200 back, I never heard back from them. Ive been trying for over 2 months. I've called several times, Ive emailed them, and even showed up there but nothing from them. They said they'll get back to me, but NOPE! I've been ghosted! And the worst part, when I checked to see if I have gap insurance, the insurance company and the finance companysaid that I don't even have it!!! WOW!!! What a bunch of fraud. You think they're a legitimate company but they're not! BUYER BEWARE. Please read your contract several times over because some hocus pocus happens in that dealership!
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re sorry to hear about your recent experience and truly regret any frustration this has caused you. At Mercedes-Benz of Paramus, providing excellent service and transparent communication is very important to us, and your feedback is taken seriously. Unfortunately, we are unable to locate any records based on the username associated with this review. To assist you further and investigate this matter thoroughly, we kindly ask that you provide us with more information, such as your full name, contact details, and the date of your visit. Please reach out to us directly at 201-597-7236, and a member of our management team will be happy to help resolve this issue as quickly as possible. Thank you for bringing this to our attention, and we look forward to assisting you.
My experience at Mercedes Benz of Paramus was great nice
My experience at Mercedes Benz of Paramus was great nice people SUV was in great shape bought SUV
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!
Excellent service.
Excellent service. Attentive to customer needs. I had great service and buying my certified car and extended service maintenance too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for telling us about your experience. It's great to know that our team provided you with excellent service and and you're pleased with everything. Thanks again.
Excellent customer service
Everyone from sales to finance were very welcoming and knowledgeable. There was no pressure throughout the entire process. During the test drive the salesman explained all the key features of the 2019 E300 4Matic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car