Reviews
Purchased a 2021 Sprinter 2500 and the factory has sent
Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Steven, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of addressing recall issues promptly, and we regret any frustration caused by the delay in resolving the software upgrade. Regarding your request for a loaner vehicle, we apologize for any miscommunication. At Mercedes-Benz of Paramus, we strive to provide exceptional service to our valued customers. We regret to inform you that, at this time, we do not offer loaner vehicles specifically for Mercedes-Benz Sprinter vans. We recognize the impact this may have on our customers, especially those relying on their vehicles for work, and we are actively reviewing our policies to find ways to better accommodate your needs in the future. We understand your concerns and assure you that our service team is committed to addressing the recall issues on your Sprinter 2500 promptly. Your satisfaction is of utmost importance to us, and we appreciate your patience during this process. If you have any further questions please feel free to reach out and we thank you for your patience.