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Mercedes-Benz of Paramus

(2,932 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 state dealer award
View 4 awards
2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (201) 409-9516 (201) 409-9516
Used (201) 744-2293 (201) 744-2293
Service (844) 270-2012 (844) 270-2012

Reviews

(2,932 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Paramus from DealerRater.

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Great place to buy a car

Phil Campbell is your guy every nice understanding doesn’t pressure you love working with him everytime you call him he there to help you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Terrible follow up and acknowledgment of customer loyalty!

Too much to explain to explain in 25 words less. All I can say is this team need training on how to follow up with customers. My experience was horrible from beginning till end.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sulaie, we are very sorry if your experience with us was negative, and can assure you that we will look into this. If you would like to further discuss your visit with us, please contact us at your earliest convenience.

Excellent service

I had the best and easiest experience. I traded in my car and bought 2018 car in a less than an hour. Every one went above and beyond to help me. They did an amazing job. Thank you guys and superb job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Twenty thousand mile serve

Came and waited for car, gave approximate time and cost for service. All worked out good! Greeted upon entrance, attended to quickly. Everyone professional and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience and feedback. Our customer's experience is very important to us and we are happy your Mercedes-Benz Service experience went well. Thank you again and have a nice day.

Satisfied

I brought my car for service and was given a rental. I was trying to understand why I would be getting a 40,000 mile service on a car with 25,000 which I still do not understand. My service representative told me he would call in the morning to tell me weather or not I would pick up my car that day or wait until after the weekend. When I called him because I was on a time schedule he called back later sounding annoyed that I called.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our customer's experience is very important to us and I'm sorry to hear that you had not been called in a timely manner. We will be addressing this with our advisors. Thank you for taking the time to share your experience and feedback.

Excellant

Good people, not pretentious. Great experience. I never fill out reviews but this car buying experience was nice. Everyone were genuine and polite and just down to earth people selling high quality vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It was pleasant and efficient

I have known the sales person Michael Messina for over 20 years. This must be our 4th or 5th Mercedes he helped us to enjoy. He always has been courteous. pleasant , efficient and fair. I would recommend him at any opportunity I 'll have. I have met Karol Pelc for the first time last week. He also was a gentleman and very competent professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Andrew Franco was terrific!

I'd like to take this time to say a true thank you To Andrew Franco, who made my lease purchase a pleasure. from beginning to end, 3 days, and delivered my car to Manhattan. and provided me with a turkey solution for my automotive needs. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing

Robinson was very knowledgeable and professional. He understood my needs and overexceeded my expectations. I will definitely recommend this dealership to anyone trying to make an investment on a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great

Great Delivery of car was excellent Henry is very good person to work with He deliverd the car to my house in New York Great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.