BMW of Tenafly

I want to commend BMW of Tenafly for the way in which the managed the entire transaction involving a new auto purchase. Appreciating the process of a good customer service experience truly unfolded during a two hours to follow. Over the past month, I have been watching a 2015 M4, that was on BMW of Tenaflys website. The car had every option, was the perfect color, and had relatively little mileage on the vehicle. More importantly, it was a true manual transmission vehicle, something I have always wanted. I left my home early Saturday morning, hoping to test drive the vehicle, but was uncertain if my trade and the purchase would be realized within a two hour window on the weekend. I needed to get back home to get my children to various sports events and was pressed for time. Within the first hour, there was little negotiation, but a very fair deal consumated involving the acquisition and trade-in of my existing car. The most important part of any customer experience involves the way in which a vendor manages adversity or rectifies a problem. Upon arriving home, I realize that one of the tires had excessive wear. It was the rear power wheel on the drivers side. I called Manny Ferreira and indicated that I did not look carefully at one of the tires. His response was that they would replace this tire ($500), and indicated to bring the car in when my schedule permits. The entire process was easy, efficient and more importantly "better than fair". Thank you for making the process so easy. Steven L.

From sales to service., 1 star across the board. I would suggest giving yourself 8 good hours to pick up your new car. Don't trust the sales person when they state it'll be ready within an hour or so. Body shop has no direction. 2 weeks for a repair that was stated to be completed in 3 days! Management is doing Penske Automotive a huge disservice and deserves to be replaced. I will say that George (new salesperson) was helpful, I hatted to cancel an order based on the final straw...Body Shop.

We're new to the BMW family and glad to have chosen BMW of Tenafly as our entry point. Remarkable dealership and Andrea Gezzo is in our opinion an excellent asset to the organization. She did an outstanding job in helping and guiding us through the purchasing process.

Very unhappy with the customer service. Car not ready on time, part not available and no phone call. Service manager unaware that car was returned without the part and car was smoking.

I had a great experience with BMW of Tenafly. Being an out of town buyer, I was nervous about the actual condition of the BMW as I had only seen pictures. Roger (Retired Marine) looked the vehicle over for me and assured me that I would be very happy. When I arrived from Ohio, I was even more pleased than expected. All paperwork was ready and I was back on my way quickly. Thanks so much and I hope to deal with you again. Well worth the trip!!!

Luis M. greeted me as I walked in and immediately asked me what I was interested in. I told him I wanted a 3 series with specific options and packages. He carefully looked over the inventory and found one with the exact specs in a nearby warehouse. He gathered all my information and contacted the insurance company while the car was getting detailed. All in all, the whole process took less than 4 hours. It was a joy dealing with Luis and the rest of the Tenafly sales team!

Nick was my sales associate it was his first day on the sales floor and he did an amazing job finding me a vehicle in my price range he wasent pushy at all!!! I had a great experience from Nick selling me the car to Shawn in the finance dept!!! They were a pleasure to work with and I would recommend asking for them if your planning on purchasing a BMW. Great Experience!!!

Just leased my fourth car from Ricki Shamen. I highly recommend her, pleasant, affable, will give you the most competitive price for any other BMW facility in Northern Jersey. Her professionalism is excellent, she is been with BMW of tenafly for more than 20 years. Never pressed, always a very relaxed atmosphere. There to answer any question. Thank you again, for having such a great client advisor.

I was on my way to a different BMW dealer to sign the lease contract for a new X5 when I run into Tenafly BMW and decided to stop by. Ernesto Motta, one of the dealers, was extremely helpful. He had a great disposition to work with me on the different alternatives that were realistic to my budget. He did not tried to push me to take a decision. The fact that they normally have a huge stock and Ernesto’s great disposition worked perfectly for me. I got a better equipped car in a much nicer color for less money. Ernesto went out of his way in every sense. Not only he stayed way pass his working hours but the next day he personally picked me up from work to take me to BMW to pick up the car. Just unheard of! This is my first BMW and if I decide to get another one in the future, it will definitely be with these guys.

I just purchased 750lix 2013 so happy with every person dose help me My sales representative was Mr Rodriguez,Vincente So helpful and answer all my questions Thank you again Sameh kamel