Reviews
Write a reviewExcellent Customer Experience
From the welcome from Milton Ortiz to the manager sealing the deal to signing with Lin the team experience was great -very professional and respectful -very friendly and grounded.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Norma, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Milton and Lin were so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Gregory Repose, General Manager, GRepose@libertytoyota.com (888) 809-7798
Awesome Salesperson
Salesperson, David Smith always pleasant, listens and works with us to get us to where we want to be pricing wise. We have purchased 6 cars from him and have also referred a family member who has also purchased a vehicle from David.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Howard, we cannot thank you enough for your wonderful review of Liberty Toyota Scion and for your referrals! David is indeed a great asset to our team and we appreciate all he does for us. It was a pleasure to assist you and please let us know when we can do so again! Best, Gregory Repose, General Manager, GRepose@libertytoyota.com (888) 809-7798
Excellent service at all times.
Everything went well,I have been with Liberty Toyota for many years and am delighted with service in many ways. Thank You.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
George, thanks so much for the nice review. I am happy to hear that everything went well for you. I am very pleased to hear that our consistent professionalism and great customer service has earned your loyalty to our dealership. Thank you so much for your business and if you ever have any automotive needs in the future, don't hesitate to contact us at any time. Gregory Repose, General Manager, GRepose@libertytoyota.com (888) 809-7798
Service Department that cares
Everyone that I dealt with from the service department impressed me with their real desire to find and correct the problem with my vehicle. Several members of the service team even came out to my vehicle in the rain and stayed as long as it took to make sure that they were hearing the same noise that I was hearing. It was so much easier to show them in person than to describe it to them. I really felt as though they wanted my issue resolved as much as I wanted it resolved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Gregory Repose, General Manager, GRepose@libertytoyota.com (888) 809-7798
Excellent Service, again! One of the best! Thanks!
Prompt and courteous and efficient. Liberty Toyota comes thru every time for maintenance on your new vehicle! Keep it up!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for taking the time out of your day to share your experience with us. We are delighted to hear you were treated with prompt, courteous, and efficient service on your vehicle. We strive to provide excellent customer service, and we're glad that this was the case for you! If there is anything more we can do for you please feel free to come back and see us any time! Gregory Repose, General Manager, GRepose@libertytoyota.com (888) 809-7798
Great,On time service
As usual Joe Fazio (service director) showed great interest in seeing that my service was completed on time and done to my satisfaction.Ashley Rambo,(Assistant service manager)did an excellent job in completing her part of the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Max, we appreciate you sharing your experience with us. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that Joe and Ashley were here to help you and treated you with the customer service we know you deserve. If you have any questions about, please come back in to visit! Stay safe! Gregory Repose, General Manager, GRepose@libertytoyota.com (888) 809-7798
professional good service
ashley rombo was very professional.I did not have wait a long time.the service was good.I felt that the price was fair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Francine, thank you for the feedback. I am happy to hear that your service experience with us was a good one. We believe in professional customer service and I'm glad that our team made such a great impression on you. We look forward to working with you again if you ever have any automotive needs. Gregory Repose, General Manager, GRepose@libertytoyota.com (888) 809-7798
GREAT SERVICE FROM START TO FINISHED THE BEST EVER
I LOVE GOING THERE BECAUSE YOUR TREATED LIKE FAMILY AND I WILL NEVER GO ANY OTHER PLACE EVEN THOUGH IT TAKES ME AN HOUR TO GET THERE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eugene, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to to see and service you in the future! Gregory Repose, General Manager, GRepose@libertytoyota.com (888) 809-7798
Great service not pushy
I had an awful awful car experience in the past and this was the first time I felt like the attention was on my husband and I and we were being helped by the best there was and being taking care of. For once it didn't seem like we were being rushed or forced into buying a car. Questions were answered and requirements were being met for our budget. Thank you so much for your help and patience to help me buy the car I wanted! Dave smith is the best and the manager Chris was extremely helpful as well!!! A special thanks to Jim Richardson on for taking the time to help me through this experience and referring me to these two men. They are a great asset to your company. Jen Perez
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us. At Liberty Toyota Scion, we work very hard to provide each of our guests with a personalized and hassle-free experience. I am happy that we were able to meet your expectations. Do not hesitate to contact us if there is anything else we can do for you. Chris Bennett CBennett@libertytoyota.com
won't be going back for service
went there because they had the used vehicle i was looking for. upon driving it,we decided not to get it. Felt pressured to get something else. I wanted to think about it over night, and research the vehicle more, but was pressured into getting it that night. after the sale, they didn't want to be bothered.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am concerned by your review and would love the opportunity to address it for you, Rob. Your satisfaction is extremely important to me and Liberty Toyota Scion. Please contact or visit me directly. I would love the chance to talk with you more about this issue so we can both arrive at a resolution. I hope to speak with you soon. Chris Bennett CBennett@libertytoyota.com