River Front Chrysler Jeep Dodge RAM

If you need assistance with buying a car, work with Trisha Drummond. She immediately welcomed me as I enter the front door and we worked out a fantastic deal. I must say she had many other customers waiting for her assistance as other salesmen just walked around. She is a real go-getter and that's what you need to be to make it in the car business.

My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going to this dealership for service. 1. We brought in our 2012 Grand Cherokee for an error related to the fuel tank. After this first repair, a Check Engine Light appeared for the same issue, so we had to bring the car back a second time for the same issue. The second time, the car sat for a full business day with no diagnostic done. Only on the second day when I called for an update was I advised that it'd be looked at. Typical lazy dealership behavior, nothing major but frustrating. 2. After a recent series of repairs (reported leaking shock) and maintenance (standard 60k miles) performed at Riverfront, my wife complained of shuddering in the steering wheel and an odd noise coming from the rear. Her and I discovered that not only had the inner fender liner on the right rear wheel well not been secured back in place (and so was rubbing against the tire), 4 out of the 5 lug nuts on the left rear wheel were NOT EVEN TIGHTENED AT ALL; in fact, they were not even touching the seats in the wheel. Only one lug nut was secured, and it was only finger tight. Fortunately it did not result in an accident, but this is downright negligent. We called Riverfront to advise them of what happened, advising the service Manager Mike that we'd be taking the car to another dealership to give it a thorough once over and double check the repairs done at Riverfront as we simply did not trust their workmanship. Mike told us to bring the car back to RF, and said that he'd have his "best technician" review it. We brought the car in for that service this morning. Not once during our several-minute phone call or the in-person meeting this morning did Mike or ANY of his staff offer an apology. 3. We advised the staff at the RF service department that my wife would need a shuttle to pick her up from her place of work about 5 minutes down the road from the dealership at 5pm. We were assured by David the technician that the shuttle driver knew where the place was, and that she'd receive a call when the shuttle would arrive to pick her up. She received no call, and no shuttle ever showed up. Both David and Mike conveniently had left the office when she finally got there, with the help of a co-worker. 4. We discovered after the previous visit that RF had actually removed the front and rear license plate frames of the dealership we actually purchased the vehicle from (NOT RF) and replaced them with their own. We definitely did not ask for this to be done, and when I asked Mike to put the old ones back, he casually said "We don't have them anymore." So it is apparently within RF's business practices to arbitrarily change aspects of your vehicle totally unrelated to the actual service being performed, and dispose of what is essentially your property without even asking. 5. I've also noticed a nice series of scratches that extend from left corner of my Nav screen all the way down to the bottom right corner, deep enough to have cut right through the first layer of film on the screen. 6. Finally, we've got some nice black smudges on the headliner and the sun visors from an apparently careless technician who did not remove his or her dirty gloves prior to touching the fabric (for whatever reason they'd need to actually touch those parts of the car).

Wasn't having good luck with dealers in our area until I ended up going in to River Front. I am so glad I did, because not only did I walk away with exactly the car I was looking for, but everyone that I came into contact there was friendly and happy and not too pushy. I worked with Trisha D and she was an absolute joy. She made sure I was happy with everything and really made the car buying experience enjoyable.

This dealership as a whole, and especially Angel Barajas is a class act. After having a less than acceptable experience at another dealership I gave River Front a try and they surpassed my very high expectations. The environment is professional and calm, not a noisy, distracting club atmosphere like you may find elsewhere. Several people including the head manager made a point to introduce themselves during the process (a rarity today it seems). If you are intelligent, mature, and expect to be treated as such this is the dealership for you. Angel is a top-notch salesperson with the added benefit of a service/technical background. He knows the correct answers to your questions. Angel is kind, personable and professional while at the same time able to talk to you with the ease of a good neighbor. SUPER HIGHLY RECOMMENDED! ...one more thing, you won't be left to sit by yourself for hours and they don't hold you hostage. My trade key was back in my hand immediately after they took a quick spin. They also were supportive of me going home while they worked on the deal, we did most of it over the phone while I was comfortable at my kitchen table. Best car buying experience ever (and I've purchased 3 new Mercedes in the past).

Large selection of vehicles but price they give you online isn't what you see when you come in meet with the internet manager and he seemed more worried about his cell phone then helping us out not friendly or helpful number one Midwest dealer is what they say but never gave me a price on a jeep I was looking and offered me a joke of a number for my car good luck at this place I would go to a more smaller dealer where they treat you like a customer

Went in to look at an over priced pick up,it was in poor condition and priced so high it was a laugh. Go somewhere where the price actually is in the market. What an awful place! Go elsewhere or pay to much for junk.

I honestly couldn't be happier w our experience at Riverfront Jeep. We bought a new 2017 Sahara and Vinny, our salesman, was wonderful. So was our Finance manager experience. We live in Wheaton and had Jeep dealers closer, but not only did Riverfront give us the best price, they were honest and gave us great service. I can't say the same about Dupage Jeep which lied to us over the phone and were honestly just miserable people to deal with. Anyone in Dupage County or collar counties looking for a jeep- I would highly recommend only going to Riverfront Jeep and definitely steer clear of Dupage Jeep.

What should have been a fairly quick and easy transaction turned into a nightmare!! I helped my parents, who are both in their 70's, with locating a new Town & Country. I found one that met their requirements (color, options) at this dealership. I spoke with Rob Goldman and we negotiated the price ahead of time. He even sent me a completed invoice. I informed him that my mother is on oxygen 24/7 and the process needed to be a quick one (her portable tank last about 2 hours). I told him that my parents were not interested in any extras (extended warranty, paint/interior protection, etc.) He assured me that since it was a cash deal that it wouldn't take long at all. He said the vehicle would be ready to go when we arrived the following day. He also mentioned that he would not be there, so we should see Chris VerHagan. The next day I made the hour long trip to the dealership with my parents. We arrived around 11:45 am. The van was on the showroom floor and not ready. It was dirty, had no floor mats, very little gas, one tire looked almost flat. Chris moved at a snails pace, asking questions that were irrelevant for a cash deal. He then sent someone over to push a $2700 paint/interior protection plan, then came the pushy extended warranty person both which were declined. At this point we've been there for about two hours and the van was still sitting on the showroom floor. Nobody was making an effort to prepare it for delivery. My dad asked Chris to confirm two keys/fobs were included for which Chris replied "I'll see what I can do". That's where things went south. We waited for close to an hour while Chris supposedly looked for the second key fob. During this time Chris said to a porter, "Wipe the van down and go put a little bit of gas in it." The experience was becoming very tiresome and aggravating to say the least. My mom's oxygen tank had to be filled as two hours had gone by. I asked to speak with the manager (Paul McSkimming) who hid in his office and never came out to speak with me about the delay and terrible experience. It was going on 2pm and still no second fob. I told Chris that I was taking my parents to lunch and we'd be back in about 45 minutes. He assured me that the van would be ready to go and a second fob programmed as well. I wanted to leave the one fob with him so he could program the second one but he told me it wasn't needed. When we returned about 3pm I expected that everything would be ready and we could get on the road home. Wrong! Chris said that he exhausted all options, and that a new fob needed to be programmed. He asked me for the one (that I insisted he keep when we went to lunch) as it was needed to program the other one. We waited for well over an hour for a fob that takes less than five minutes to program. They kept moving the van around, from the lot to the service area, to the back of the building, back into the shop area. It was a very frustrating experience. Around 4:30 (just in time to sit in rush hour traffic) the second fob was programmed and the van was ready. It took almost 5 hours for a cash deal on a vehicle that was already picked out!! I called the manager, Paul McSkimming about four times since the visit to the dealership on 7/2/15. He has yet to return my call. However, he did email me and blamed my parents for the delay that day, stating "your parents couldn't get around too quickly". My parents sat most of the time and had nothing to do with the delay or their incompetence. Now he is discriminating against a disabled person. In his email, he went on to state that he is successful and I would be wasting my time providing negative reviews online because everybody loves their dealership. He was not apologetic at all. He did not respond to my complaint about there being less than half tank of gas. He could have smoothed over the deal my calling my parents and apologizing for the bad experience. I will be contacting Chrysler corporate about this terrible experience. Beware!

I have a complaint with the buying experience and vehicle that I recently purchased. They provided me with a rust free vehicle that had a new Jasper transmission; nitrogen filled Michelin tires, spotless interior, with exceptional exterior. We took a test drive to demonstrate the features and benefits of this vehicle. All accessories worked as if the vehicle were new; there were for sets of keys, and even an owner's manual. My complaint was that they never pressured the sale and the owner's manual was not in it's original valise. They had the porter completely detail the interior and exterior of the vehicle, and ever applied dressing to the Michelin tires. Transaction finalized in about an hour. It was a pleasure doing business with them. I applaud the consumate professionals at River Front Chrysler Dodge Jeep Ram. Sincerely, Dr. Walter