Reviews
Brand new car
This was my first time buying a new car. Clemente and the team were most fantastic. I know in nature, dealerships try to make you spend the most you can, but these guys really worked with me. I gave my absolute max and they made the car I wanted with the payment I requested work. We all went home happy that night! 😃
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Lucy Hale
Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disengaged people. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your recent experience with us, Lucy! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Enjoyed Experiences at Napleton
I have purchased a total of three CRVs from this location - one used, two new. All staffers that I've encountered have been very pleasant which made the purchasing experience pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We hope everything was handled to your expectations, Jodie. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.
Great car buying experience
I HAD A GREAT CAR BUYING EXPERIENCE. I ACTUALLY HATE GOING TO DEALERSHIPS BUT THEY WERE VERY PROFESSIONAL AND IT STARTED WITH MY SALES REP JAY! SHE WAS VERY EFFICIENT AND UPFRONT WITH EVERYTHING. I WAS IN AND OUT OF THERE WHICH WAS UNEXPECTED! Thanks Jay for making my car buying experience wonderful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad you had such a great experience at our dealership! If you have any further questions, please give us a call. We're always happy to help!
Worst Service
Worst service by Ryan Augustine! Being completely rude over the phone when trying to cancel Vehicle Service Contract. Overprice their cars by adding extra services that are not needed.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Staceys the best
Without Stacey I wouldn't be in my Civic and I am so thankful and happy to be driving now. shes so knowledgeable and helpful. Please do yourself a favor and ask for Stacey
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing your recent service experience with us, Cindy! We hope you continue to choose Napleton River Oaks Honda as your first choice for all your vehicle needs.
Excellent Service
Malinda was a very big help and was so nice and hardworking. She made sure I got exactly what I was looking for and I couldn’t be more thankful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for sharing your recent experience with us, Sandy! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
My great experience
I had great experience here with my sales associate Jay. She was awesome and got me an awesome DEAL! An also had me in an out
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Awesome
Jeff Parham is the best. Simply love him. Every one in the entire place was wonderful. I would definitely recommend this place. Jeff really work with us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Love my new Pilot
Awesome experience. J.P. made the car buying process quick and painless. I enjoyed working with him and Larry Chambers. These two gentlemen are class acts and the dealership is a wonderful facility. I am a River Oaks Honda guy for life!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!