Reviews
Bought Expedition
Barrot is great! Very helpful and knowledgeable. He really took the time to go over things with us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hopkins Ford
Victor in the service department is very attentive and a great asset to Hopkins Ford service department. I am pretty particular about my vehicle and was surprised when I picked it up to find they had detailed the car. WOW!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to notice those efforts and for leaving such an awesome review! It is great to hear our Staff took such great care of you! We hope to see you here again!
Horrible Service Department
Hopkins Ford had my truck for almost a month & still never fixed the issue with it. Everytime I went to pick it up after they said the problem was fixed, it never was. I was even told by one of the owners that "he personally would make sure the issue was fixed before i got my truck back". Sure he did, thats why I still have the issue from the time i picked it up from them. I gave Hopkins Ford to many chances & will NEVER bring any of my vehicles there again not even for a oil change.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Brian, We always appreciate honest feedback. As you can see from our prior reviews and our 4.5 rating, most of our customers are extremely happy and we always strive for that same level of satisfaction with everyone. After reprogramming the Audio Control Module didn't fix the concern of a popping noise coming from the sub-woofer, Ford instructed us to replace the ACM. Jay Hopkins did spend 15 minutes listening for the popping noise along with Heidi Reed our manager. At that time the concern didn't replicated itself at the time of testing. Feel free to contact either Jay or myself and I would be happy to discuss the issue further. Sincerely, Jeff Hopkins 847-741-7500
Oil Change
In and out quickly at a fair price. It would have been nice if some snacks were available.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Christian, We appreciate the honest feedback and will consider providing snacks to our customers while they wait. Thank you and we look forward to seeing you in the future. Regards, Jeff Hopkins
Great Service
Have purchased two vehicles here over the years and have ALWAYS been so pleased with their quality of service. Their service department truly works to give quality service and aims to please. Victor and all the others are awesome at what they do. I keep returning because of the trust that has been developed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kel, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! Thank you for taking the time to leave us your response to our staff's outstanding customer service! We can't wait to see you again!
Wildhog24
Israel was so helpful! This guy is sharp! I asked questions on certain vehicles he gave me the best service ever! He was so welcoming, i was looking around for a car for my day's off when i want too ride with the guy's. He introuduced me too this monster! The Ford-F150 all black , and black interior it was a beaut!!! Purchased the same day! Whenever i come back i hope israel is still around!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Service was great, I especially appreciated the coupon since money is a huge factor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Regina, Thank you for the perfect review. We always strive for happy customers and appreciate you taking the time to give us a great survey. Jeff Hopkins
Needed a new transmission -at 65,000 miles
Sad that after 65,000 miles my transmission went out and it cost me $3600 to replace, but I still have the original brakes on my E-250 Ford Van. I do not think I will ever buy another Ford product again!!!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Dalex Const, Thank you for sharing your honest feedback. We are disappointed as well that your transmission failed you. We want all of our customers to have great experiences with us and with their cars. Please feel free to contact us directly at 847-741-7500 to discuss your experience further. Jeff Hopkins
2017 Edge Purchase
From the time we walked into the dealership we were impressed with the excellent service we received from everyone there.Everyone was very professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ron Hopkins Ford Elgin
Ron Hopkins is fantastic!!! They are so friendly and accommodating!! I have had my car serviced here for years before I moved. I took it in for a recall and they were awesome. They got me right in and out and even took the time to talk to me and give me information on how to update my Sync. This dealership is so nice. I would highly recommend them to anyone!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thank you for your wonderful response to the quality of service our Staff provides! Thank you for your recommendation of our dealership!