Reviews
Bruce worked to obtain the vehicle I wanted, and was very
Bruce worked to obtain the vehicle I wanted, and was very helpful in setting up Ford Pass and syncing my phone to the vehicle. The process was quite easy. And Tim handled the financial transactions, making it quick & easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Karl, it's great to know that Bruce and Tim made your experience at Lilliston Ford smooth and easy. We're glad you found the vehicle you wanted! Thanks for sharing this positive feedback.
Friendly, prompt service, clear instructions.
Friendly, prompt service, clear instructions. Good experience. Thank you very much. Yadda yadda yadda yadda
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to receive your support, Daniel. Thank you! - Lilliston Ford Team
Don’t let Lilliston Ford work on your truck!
I took my truck in for brake pad replacements. It had no failures and was being proactive to keep ahead of normal maintenance after an inspection. I drove in with no issues and had to have it towed out because the tech wasn’t comfortable completing the service after breaking off bolts and stripping others. My estimates went from $600 to $1600 to we don’t know how much it will will be after the bolts started breaking and I needed to come down to advise Ford on a Ford truck. I had it picked up and my neighbor looked at it and will have it done in one day. He commented, what the xxxx did the tech do to your truck?
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We're really sorry to read about your experience with the brake pad replacement on your truck. This is not how we want any service visit to go and it's clear that we fell short of our usual standards here. We'd like an opportunity to discuss this further, understand what went wrong, and see if there's anything more we can do for you at this point. Please feel free to reach out directly when you have a moment. Thank you, Maria Marchina - Service Manager - 856-691-2020
Excellent customer service and always very pleasant to
Excellent customer service and always very pleasant to deal with. Very difficult situation with my car that they handled with expert professionalism.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Jeff, we're glad to know our team at Lilliston Ford was able to assist you with your car situation. We always aim for top-notch customer service and professionalism. Thanks for the feedback!
Great experience at Lilliston Ford.
Great experience at Lilliston Ford. Gabrelle kept me informed every step of the way during my service appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Gabrelle kept you updated during your service appointment at Lilliston Ford! Thanks for sharing this great experience with us!
Great service always has the latest information in
Great service always has the latest information in regards to the vehicle. Also let you know what u will need next time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve, we're glad to know you appreciate our proactive approach at Lilliston Ford. We always aim to keep our customers informed about their vehicles. Thanks for the positive feedback!
Traded in a 13-year-old work Van with some rusty spots on
Traded in a 13-year-old work Van with some rusty spots on it. Salesmen was Jim Frie made sure I got a fair trade in value. Picked out a new truck and made a good deal. Went in the office with Tim Carragher to sign final paperwork. Jim took me out to my new truck and showed me all the new and interesting things in the truck. Always been happy with service department and the sale department.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to know that you had a positive experience trading in your van for a new truck at Lilliston Ford! It's great to see Jim, Tim, and the rest of our team provided excellent service throughout the process. We appreciate your continued support!
Thank you Jacob for getting me in and out on time.
Thank you Jacob for getting me in and out on time.... Your professionalism and attitude was above par......Thanks again.......And Thank you for your military service.......Lilliston Rocks!!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that Jacob's professionalism and timely service made your experience at Lilliston Ford a great one! Thank you for recognizing his military service as well. We appreciate the support. Happy driving!
A very good experience for an oil change.
A very good experience for an oil change. I don’t now why they need 15 words
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review! We hope to see you at Lilliston Ford down the road - drive safely!
Jacob was a great help.
Jacob was a great help. I took my car in for a recall and was able to get new tires and an oil change. He got me prices and I was able to decide which tire would be best for my budget. He took care of everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sharon, it's fantastic to know that Jacob was able to assist you effectively at Lilliston Ford. We're glad we could help with your recall and other car needs!