Reviews
Taylor did a great job communicating with me on the
Taylor did a great job communicating with me on the updates got my work van back quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi jackberghof, Thank you for choosing us! We're excited to welcome you back for more outstanding service. Sincerely, Greg Freeman, Platform General Manager Cell: 918-688-1076 greg@lillistonauto.com
Great experience with Don our service Technician.
Great experience with Don our service Technician. Kept us informed about the repairs to our vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi chief251, Thank you for your kind words! We're dedicated to providing top-notch service. Sincerely, Greg Freeman, Platform General Manager Cell: 918-688-1076 greg@lillistonauto.com
Bought a Ford F-150 Raptor R and I wish I had gone there
Bought a Ford F-150 Raptor R and I wish I had gone there for my previous Ford purchases. The sale were very easy and the additional added options were explained and purchased without the pressure that other dealers have. Lilliston Ford sent a car to pick me up so I could drive my new vehicle home. They set up the Ford connect and explained the features and settings on the vehicle. I am glad I was referred there by my Doctor, who is another happy customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi sctiboy Mark, We're grateful for your support! Visit us again soon for more outstanding experiences. Sincerely, Stacey Lilliston - President
Everyone was so nice.
Everyone was so nice. I had a great experience picking out and buying a new car and I love it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Beth, We're honored to have earned your trust! Come back soon for more exceptional service. Sincerely, Stacey Lilliston - President
When we arrived at the Lilliston Ford dealership, we
When we arrived at the Lilliston Ford dealership, we dropped off two vehicles. On the F-150 I asked the lady who did the paperwork. I specifically asked her to make sure that the person who is doing the tire rotation to please please do the “X” pattern. As always all your begging and pleading they still do what the heck they want. So why plead with a company that NEVER EVER listen to the customer. I marked the tire to prove my point, but to argue with someone who takes 3 hours to do an oil change and tire rotation is senseless. I only go to Ford because I hope that they will do right by the customers. Obviously they are not going to.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gregory, I'm sorry to hear about your experience with the tire rotation and service time. We strive for attentive customer care and it's clear we fell short here. Please reach out so we can address this directly. Thank you, Maria Marchina - Service Manager - 856-691-2020
Ford does not make the part for my 2012 F 150 with 41000
Ford does not make the part for my 2012 F 150 with 41000 miles on it . Service took two day
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry for the inconvenience you experienced during this recent visit. We aim to provide comprehensive, accommodating service and it's clear there was a misunderstanding regarding the necessary part for your truck. Please reach out directly so we can discuss this in greater detail and ensure all outstanding concerns are addressed. Thank you, Maria Marchina - Service Manager - 856-691-2020
Good service on my warranty and recall repairs.
Good service on my warranty and recall repairs.. Especially their shuttle service which took me home and brought my car back to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our warranty and recall services at Lilliston Ford. We're glad to hear that the shuttle service was convenient for you!
Hi fireeatr, We're thrilled to have exceeded your expectations! Come back soon for more exceptional service. Sincerely, Stacey Lilliston - President
We purchased our first car from lilliston Ford a 2007
We purchased our first car from lilliston Ford a 2007 Meecury Mariner hybrid.Thanks to their great service it is still running strong. Since then a Mustang Mach E. GT. Now a 2023 Ford lightening. Jim and Bill are great Lilliston representatives from, the trade ins to the purchased. I highly recommend Lilliston anyone looking to purchase a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Vic, thank you for your continued trust in Lilliston Ford! We're delighted to hear that Jim and Bill have provided excellent service over the years. Enjoy your new 2023 Ford Lightning!
Excellent customer service.
Excellent customer service. Kept us informed every step of the way. Explained the process and expectations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Batman1458, We're glad we could meet your expectations! Come back soon for more great experiences. Sincerely, Stacey Lilliston - President
Excellent customer service!
Excellent customer service!! They let me know what was going on. They drove my car to my house for me!! Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you had an excellent experience with Lilliston Ford! It's great that our team kept you informed and even delivered your car to your house. Thanks for the positive feedback!