Reviews
Write a reviewLeasing
Thank you all the Nissan team, especially thank you Jonah Hogan for his help. They stayed late in order for us to find a good deal on a new leasing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Estegal, we're happy you found our staff to be so supportive during your experience here at Windsor Nissan. Jonah does a great job and I will be sure to pass along your kind remarks!
Adrian Gause
Special thanks to Mike Tiedeman,Benny Lopez,and Lonnie Sherry. You guys were great throughout the process. I came to you guys with a budget and you guys helped me stay within my budget. The hospitality and professionalism that you guys showed is all day #1. I would definitely recommend you guys to my friends and will be continuing to do business with you. I appreciate you guys on going all in on helping me get approved. Much love and thanks. Windsor Nissan is #1
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Adrian, we are so happy to read such a great review about Windsor Nissan. More importantly, thank you for recognizing Mike, Benny and Lonnie who all integral members of our sales team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
I recently, as in this week, the week of March 23, had to take my car in for and unexpected service/repair. I was greeted by Kevin in the service department who was friendly and efficient. Kevin, as well as the mechanic, Jim, keep me informed every step of the way as to what they were doing with my car, what is wrong with my car, and how long it would take to fix my car. And I must also mentioned Gilbert, my original sales associate, who when he saw me in the show room recognized me immediately. That says a lot to me about customer appreciation and service. 👍
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us Jennifer. I will definitely pass your comments along to Kevin, Jim and Gilbert!
A very tiring experience
Very long winded experience to only end up without a vehicle. I don’t have the best credit so I understand I’d have to pay more. But these guys ran my credit through multiple entities after I asked to only have it run through one specific source! They must’ve thought I wouldn’t know or the sales guy didn’t relay the message but I immediately got notifications saying my credit was run multiple times. Also the vehicle I inquired about was tucked away and didn’t start and they told me it had damage but I still don’t know what body damage it had. Wasn’t posted in the Carfax and nobody seemed to have documentation on it. They talked like the car wasn’t certified but it had a certified stamp on it and then when it was finally drivable and we get to the point of sales they throw in the extra $$$ saying oh yeah it’s certified. Got there at 9am left at 2pm. They didn’t budge on price in any way.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I love my new car
I came in because it was finally time to upgrade to a newer car. Ruben sat me down and showed me my options and was very patient and listened to all of my needs. He got me into a used car that is practically brand new! thank you thank you to the sales staff at Windsor Nissan for all of your help!! I LOVE MY NEW CAR
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Sam Schep, thank you so much for your positive comments about Ruben! Please don't hesitate to reach out if there's anything additional we can do for you.
Bussiness owner
Highway robbery that’s the only description with fraud staff they caught me a lease price and when I asked for selling price residual the sales man walked away and send me his friend to ask me to leave disgusting place even I told the store manager he looks like spaced out
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
They help me a lot
I did dealing with Excellent salesman he helped me to trade in my old car and have a perfect payments for my new car I am really happy with the experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Does not honor advertised price
Their ad says "Price includes all costs to be paid by a customer, except for licensing costs, registrations fees, and taxes." And yet, when I get there, they tell me I need to pay $1,000 more because I am not a recent customer, and there is also a $500 documentation fee (on top of licensing, registration, and tax), and a $300 "etching" fee. They agreed to reduce the "non-customer" fee to $500, but that still meant the price was $1,000 more than what they advertised, not including the etching. So they let me walk away, and wasted 3 hours of my day.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
False Advertisement!!
These folks are Liars! They advertise false prices and Warranties and then try to fleece you! Never do any business with Windsor Nissan @East Windsor, NJ 08520 or you will regret!! #TL:DR - They have fake prices all over their website and Used Car Portals. Do not fall for it. They lie on the phone too and will reveal their true intentions at the end when you are ready to make the decision leaving you with limited options and less time to make your decision. Leaves you with making hasty decisions and fall for their sinister plans!! Try and avoid them as much as you can especially if you live far away as your trips to this dealership will end up fruitless like mine. -- I was looking for a used Nissan Rogue with the Nissan Certified Pre-Owned Warranty and in the process found a couple of them at the Windsor Nissan Dealership in East Windsor, NJ. I clicked on the links of each of the cars and confirmed that the two cars being advertised on their website, on Truecar and a number of other websites had the Nissan Certified Pre-Owned Warranty on them (with the official Certified Pre-Owned Warranty Logo from Nissan on each of the advertisements) along with the price being advertised. I then called the dealership and spoke to Megan who also confirmed that these cars are available, that they come with the Nissan Certified Pre-Owned Warranty and that the price on the website is genuine. I informed her that I live in PA and it is a 2 hr journey for me to get to East Windsor and I would come over to take a look at the car and make the purchase on the same day at the price being advertised. We then started our long journey from Exton, PA to East Windsor, NJ during the rush hour and reached the dealership by 6:45 PM. A guy named Jeremy met us and informed that he will let Megan know that we were there. He then proceeded to show us the 2 Nissan Rogues that we were interested in which had the Nissan Certified Pre-Owned Warranty stickers all over them. Megan never showed up even though we insisted that we would like to meet her as we spoke to her on the phone earlier in the day. The cars were test driven during which Jeremy informed that the cars do not come with the Used Car Warranty and the stickers are just there for no reason!! We asked for Megan again and Jeremy refused to get her because she just takes calls and that he is the salesman that we were supposed to work with. At this moment I insisted that Megan confirmed on the phone that these cars come with the Nissan Used Car Warranty and it is also up on their website (snapshots below). He then proceeded to open their website while mentioning that what’s on the website is just there to get customers come see them and that everyone does it. I interjected that this is "False Advertisement"; He was unperturbed and went on to say that every dealership does it! Jeremy then started talking about some Nissan Loyalty program for which you have to qualify to get the price advertised!! Surprise, Surprise! Windsor Nissan for you folks! Windsor Nissan - When you have such conditions on the price being advertised, you notate the price with a "*" or any kind of a notation so that people scroll down and read what that "*" is all about. When questioned that what they are doing is unethical at least from a warranty standpoint Jeremy starts using his sales talent and says that he can get me a deal by talking to his manager. He then comes back saying that he managed to take off some of the $2500 that he hiked. I refused - He starts using his sales talent again - negotiating an already advertised price which I was ready to pay without any question. Goes back into his manager’s room - back with us saying that there is nothing much that they can do and I have to pay more money for the warranty that was supposed to come with the car. If there is no warranty, do not advertise it Windsor Nissan. People drive for hours to get to you based on what you say on the phone and show on your site.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
2018 Rogue
Windsor Nissan is a great place to lease a car! They made me a deal I could not refuse on a 2018 Nissan Rogue SL. I will definitely be back in 3 years to lease with them again! Kelvin, Danny and Ed are top notch! Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase