Bridgewater Acura

Kaz was friendly and experienced, a pleasure working with him. Process was a little long, but they did a great job detailing the car.

Please stay clear of this dealership. They do not stand by their cars. We bought a car from them and it has been nothing but a problem ever since. When I called to try to get help, the manager is disrespectful and combative.

Car was nice with exception of the high price and rusty rotors. It was just previously washed before seeing it. Made it hard to see if there were any flaws. It is about $10-12,000 more than it's worth.

Sara was very courteous. Very helpful and also had the support of her peers to help out. Thank you.

Fair people to deal with. I had a good experience with Bridgewater Acura. I can recommend them to anyone looking for a good performance car. I am very pleased with my Camaro 2SS.

Visited the dealership on Saturday, April 13th and and worked with Kaz . He was very helpful and informative. Purchased a previously-owned Volkswagen Convertible. The process was very smooth and efficient. All in all, a good experience.

Overall good experience at Bill Vince's Acura. Minimal headaches. The used car manager honored the upper end of the KBB trade in range value of my trade in. The sales rep, Peter was very helpful and remembered me when I visited the dealership to look at another vehicle nearly 3 years prior to my recent visit. I purchased a lease on a new 24' Integra Type S. The dealership had an incentive to lease the vehicle which worked out great! (no markup/AMV sticker on the car) There were some hiccups during the process where I felt like we didn't need to be wasting time on and one of the sales managers had an attitude with me because I liked to pay the dealer doc fee & acquisition fee up front rather than carrying it over into the loan which I didn't appreciate. We spent about 3.5 hours in the dealership. There were issues the week after where the financing office failed to sign the payoff check to the bank on my trade in. I was informed by my credit union via letter in the mail. Fast-forward 2 weeks later and the reason why I am not giving this dealership a 2 star but a 3 star rating is because the individual in the financing office was very helpful and apologetic over the check situation. I would recommend this dealership to those looking for an okay/ slightly above average experience.

Dealt with Scott, and it was a pleasure dealing with him. He was professional, courteous, and very helpful and informative. The whole buying process was so smooth.

Lack of communication. Scott said I would get a call in around 45 minutes, 5 hours later I get a text from Scott/Daniel that barely made sense….Scott quickly went from check the car out we can fix anything you don’t like to it’s a used car you can fix it yourself. Did not want to make a deal. Waste of time.

Worst customer interaction I have ever experienced. Ever. Unfortunately, no other way to say it.