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The Chevrolet Exchange

(1,120 reviews)
Visit The Chevrolet Exchange
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (847) 739-9888 (847) 739-9888
Used (847) 457-8031 (847) 457-8031
Service (847) 739-9897 (847) 739-9897

Reviews

(1,120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Chevrolet Exchange from DealerRater.

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Tasha Chroszy was very helpful in the process of ordering

Tasha Chroszy was very helpful in the process of ordering my new 2022 Traverse, and Danny Trujillo was very helpful in the process of completing the paperwork and arranging the delivery. I'm very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

Honest helpful dealership with people who care and listen

Honest helpful dealership with people who care and listen to your needs great service mechanics who do great work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

Consumer response

I forgot to ask for ceramic paint detailing would you have the service people contact me with a price. Thanks Bob Halweg

Very helpful and easy to work with.

Very helpful and easy to work with. Gave me all the specials available and walked me through the app and options the vehicle had. Would come back here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

Honest dealer that has high quality service With

Honest dealer that has high quality service With excellent communication I buy a new car every three years and they have given me great trade in value after shopping most of the IL dealers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

My Chevy Dealership

Just want to recognize the Chevy Exchange as a quality customer service Dealership. I?ve had nothing but positive experiences from buying to service. Feel comfortable knowing my truck will be well taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We truly appreciate you taking the time to write about your experience at our service department, Victor Acevedo. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

Repair

Easy and quick. Got the appointment time I wanted and the service done in good time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rose, thank you for taking the time to leave us a review and for giving us feedback. We're glad that The Chevrolet Exchange service team was able to repair your car to your standards. We look forward to working with you again on your next service needs. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

I factory ordered a new Camaro from the Chevy Exchange.

I factory ordered a new Camaro from the Chevy Exchange. Right from the beginning Viviana Quinto made it a painless process. I initially contacted the Chevy Exchange by email and she responded right away. She was able to answer all my questions and after a few emails and a phone call, I was able to quickly put my order in and pay a deposit the same day without even having to come in to the dealership, which was much appreciated. Viviana provided me several updates through out the build process, such as when the order was accepted by Chevrolet and the scheduled production week. When I came in to take care of the paperwork Viviana had everything ready to go. Rafat Alamawi and Rob Johns also stopped by to make sure everything was to my expectations and offer if they could do anything else to help. As I went through the paperwork, Baha Assaf was patient in answering my questions about each form that I was signing. Viviana let me know the moment the car was delivered with a picture and was in constant contact about the progress and when I could pick it up. I had a few special requests and she made sure the car was prepped just how I wanted it. When I picked the car up, she helped me setup OnStar and answered my few last questions. Overall, the buying experience with The Chevy Exchange was a pleasant, hassle free one, thanks to the effort Viviana and her team put in. I would be happy to buy again from The Chevy Exchange.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your kind words and fantastic review are greatly appreciated! Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

As always, Moody and everyone who worked with me (again

As always, Moody and everyone who worked with me (again with this purchase) were incredible. I came in looking for a specific truck, but that truck was already sold. So Moody made me step out of my comfort zone, and I ended up leaving with a vehicle that I never thought I would ever be able to own. It is by far my favorite vehicle I have ever driven! Everyone involved in my purchase made the experience and buying process smooth and painless, no where near the pushy sales teams who just want to make money off you that you get at other dealerships. I would highly recommend The Chevy Exchange, and Moody for anyone looking to buy. I will never buy anywhere else! Also, thank you Rafat for everything!! The truck is amazing!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

Danny Trujillio is professional and was quick to respond

Danny Trujillio is professional and was quick to respond to our inquiry. We are happy with his response.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com

I’ve dealt with a lot of car dealers I’m 62 years old and

I’ve dealt with a lot of car dealers I’m 62 years old and Jeff Alberts is one of the best I would recommend him to all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Rafat Alamawi | General Manager | rafat@chevyexchange.com