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Gene Messer KIA

(1,083 reviews)
Visit Gene Messer KIA
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00pm–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday Closed Closed
New (806) 905-5233 (806) 905-5233
Used (806) 412-4583 (806) 412-4583
Service (806) 905-5231 (806) 905-5231

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since July 2020.
At Gene Messer Kia we want to deliver the best in Customer Satisfaction for all your transportation needs. We have been serving the West Texas area for many years and look forward to continuing to serve you for years to come!

Service center

Phone number (806) 905-5231

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Reviews

(1,083 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gene Messer KIA from DealerRater.

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This Kia dealership in Lubbock Texas maintains a friendly

This Kia dealership in Lubbock Texas maintains a friendly helpful approach to their customers that is quite appealing and thoughtful.

This Kia dealership in Lubbock Texas maintains a friendly

This Kia dealership in Lubbock Texas maintains a friendly helpful approach to their customers that is quite appealing and thoughtful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Always great and helpful, and satisfied with all my

Always great and helpful, and satisfied with all my needs, each time my vehicle gets serviced, as well as having condiments for their customers, and always on a timely manner, Thank you Kia

Always great and helpful, and satisfied with all my

Always great and helpful, and satisfied with all my needs, each time my vehicle gets serviced, as well as having condiments for their customers, and always on a timely manner, Thank you Kia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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There were a couple of recalls on my kia so I took it to

There were a couple of recalls on my kia so I took it to have it serviced, the technician found I also need my breaks done, so they not only did everything I took it in for, they also did the breaks and gave me a break on the rosters that needed to be replaced.And THEN stayed after they'd already closed for the night to make sure I got my car back, the ALSO did this in spite of an incoming storm that would definitely arrive before Bryan(the technician helping me) could get out and home 20+ miles away!! He/they went above and beyond for me and I can't thank them enough!!!!

There were a couple of recalls on my kia so I took it to

There were a couple of recalls on my kia so I took it to have it serviced, the technician found I also need my breaks done, so they not only did everything I took it in for, they also did the breaks and gave me a break on the rosters that needed to be replaced.And THEN stayed after they'd already closed for the night to make sure I got my car back, the ALSO did this in spite of an incoming storm that would definitely arrive before Bryan(the technician helping me) could get out and home 20+ miles away!! He/they went above and beyond for me and I can't thank them enough!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My review is for Emily who is my sales professional and

My review is for Emily who is my sales professional and Kia sales manager Mike. Both are extremely professional and courteous. As a Christian customer please be up front with the staff in all areas as a customer and the dealer overall will take care of you. In the end of your professional experience be sure to thank GOD not for your purchase, but the tool he's provided you (your new car) to support you, your family, and most of all a road trip. It takes a lot for me to tell others that I would stand before the Almighty for a business and say they are more than a friend, but family. I do pray that Emily, Mike (sales manager), the shop, and all other areas of the dealership continue this process and prosper with the communities nears and far. P.S. I am a true customer and my profession is religious studies. Thank you. Michael

My review is for Emily who is my sales professional and

My review is for Emily who is my sales professional and Kia sales manager Mike. Both are extremely professional and courteous. As a Christian customer please be up front with the staff in all areas as a customer and the dealer overall will take care of you. In the end of your professional experience be sure to thank GOD not for your purchase, but the tool he's provided you (your new car) to support you, your family, and most of all a road trip. It takes a lot for me to tell others that I would stand before the Almighty for a business and say they are more than a friend, but family. I do pray that Emily, Mike (sales manager), the shop, and all other areas of the dealership continue this process and prosper with the communities nears and far. P.S. I am a true customer and my profession is religious studies. Thank you. Michael

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Michael, we're happy you found Emily and Mike to be so supportive during your experience here at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.

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I take my car here for oil changes and the people are

I take my car here for oil changes and the people are nice, i havent had any issues

I take my car here for oil changes and the people are

I take my car here for oil changes and the people are nice, i havent had any issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jay, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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We had a very good experience at this dealership.

We had a very good experience at this dealership. Everyone treated us with respect and courtesy.

We had a very good experience at this dealership.

We had a very good experience at this dealership. Everyone treated us with respect and courtesy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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Gene Messer Kia always does an excellent job.

Gene Messer Kia always does an excellent job. Great customer service and very knowledgeable about their products.

Gene Messer Kia always does an excellent job.

Gene Messer Kia always does an excellent job. Great customer service and very knowledgeable about their products.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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Ryan was great!

Ryan was great!! He was very helpful and made sure I got the car I wanted with all the new features. I wasn?t even considering a Kia until I drove by the lot and was pleasantly surprised.

Ryan was great!

Ryan was great!! He was very helpful and made sure I got the car I wanted with all the new features. I wasn?t even considering a Kia until I drove by the lot and was pleasantly surprised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great reliable service.

Great reliable service. Had a walk in oil change and they got it taken care of professionally and quickly.

Great reliable service.

Great reliable service. Had a walk in oil change and they got it taken care of professionally and quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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John was super helpful.

John was super helpful. Kyle is always super helpful. They both made sure that everything was covered and taken care of.

John was super helpful.

John was super helpful. Kyle is always super helpful. They both made sure that everything was covered and taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! Please don't hesitate to reach out if there's anything additional we can do for you.

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