Gene Messer KIA

The customer server wasn't great and long wait time even with an appointment. Did not allow me to leave and come back with extended wait.

Great experience with Joey. This is the 2nd car I bought from him and he did not disappoint. Would not hesitate to buy another car from him.

A dealership is only as strong as the service department. The service department make sure that the vehicles are serviced and that the customers understand the work thats done and need to be done. John, Kyle, James and Jose are appreciated for their hard work and attention to details. My salesman , Joe V steered me in the right direction. Thanks Kia team.

The communication between the customer and staff is terrible. There seems to be a lack of urgency with returning customer calls about status of the car service.

Joe was amazing from start to finish, I will definitely be back to buy my next car there.

Always great and helpful, and satisfied with all my needs, each time my vehicle gets serviced, as well as having condiments for their customers, and always on a timely manner, Thank you Kia

There were a couple of recalls on my kia so I took it to have it serviced, the technician found I also need my breaks done, so they not only did everything I took it in for, they also did the breaks and gave me a break on the rosters that needed to be replaced.And THEN stayed after they'd already closed for the night to make sure I got my car back, the ALSO did this in spite of an incoming storm that would definitely arrive before Bryan(the technician helping me) could get out and home 20+ miles away!! He/they went above and beyond for me and I can't thank them enough!!!!

This Kia dealership in Lubbock Texas maintains a friendly helpful approach to their customers that is quite appealing and thoughtful.

My review is for Emily who is my sales professional and Kia sales manager Mike. Both are extremely professional and courteous. As a Christian customer please be up front with the staff in all areas as a customer and the dealer overall will take care of you. In the end of your professional experience be sure to thank GOD not for your purchase, but the tool he's provided you (your new car) to support you, your family, and most of all a road trip. It takes a lot for me to tell others that I would stand before the Almighty for a business and say they are more than a friend, but family. I do pray that Emily, Mike (sales manager), the shop, and all other areas of the dealership continue this process and prosper with the communities nears and far. P.S. I am a true customer and my profession is religious studies. Thank you. Michael

I take my car here for oil changes and the people are nice, i havent had any issues